Headline

Collection Analyst | Accounts Receivable (AR) | Order to Cash (O2C) | Cash Application | Credit Control | B2B Collections | 4.5+ Years | Infosys

About

I am a finance operations professional with 4.5+ years of experience in Order-to-Cash (OTC), Accounts Receivable (AR), Collections, and Dispute Resolution across banking and corporate finance operations. My expertise includes managing outstanding receivables, payment follow-ups, customer account reconciliation, dispute resolution, transaction analysis, and ensuring timely collections while maintaining strong customer relationships. I have hands-on experience in collection lifecycle management, aging analysis, deduction handling, customer communication, and financial operations using SAP, Oracle NetSuite, and Microsoft Excel. Core strengths: • Accounts Receivable (AR) • Order to Cash (OTC) • Collections & Recovery • Dispute Resolution • Reconciliation • Credit Control • Aging Analysis • Cash Application • Invoice Management Currently exploring opportunities as Collection Analyst / OTC Analyst / AR Analyst. Immediate joiner, open to relocation across India, and open to remote/hybrid opportunities. #OrdertoCash #Collections #AccountsReceivable #CashApplication #DisputeResolution

Location

Pune District

Work experience

Process Specialist - Accounting at Infosys BPM, Jul 2024 - Present · 1 yr 11 mos, Pune District, • Manage end-to-end collections process for customer accounts and overdue receivables. • Conduct payment follow-ups through calls and emails to improve cash recovery. • Resolve payment disputes by coordinating with internal stakeholders and customers. • Perform account reconciliation and aging analysis to track outstanding balances. • Maintain collection records, customer interaction history, and payment commitments. • Ensure SLA compliance and support reduction in overdue receivables. • Handle customer escalations and negotiate payment resolutions.

Analyst at Tata Consultancy Services, Dec 2021 - Jul 2024 · 2 yrs 8 mos, Pune, • Managed debit and credit card dispute lifecycle and transaction investigations. • Processed financial transactions for Visa and Mastercard operations. • Investigated transaction discrepancies and ensured timely dispute resolution. • Handled customer complaints and service requests within SLA timelines. • Maintained operational accuracy and ensured compliance with financial policies. • Coordinated with internal teams to resolve customer issues efficiently.

Education

Bachelor of Commerce - BCom, Bachelor of commerce, Punyashlok Ahilyadevi Holkar Solapur University, Solapur

Bachelor of Commerce, Sangameshwar Coffee Estates Limited