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Ritesh Singh

Senior Associate

Vadodara

4+ years of work experience

Travelpack India
Aug 20241 yr 5 mosDec 2025

Vadodara, Gujarat, India

FIRST EUROPEAN INFOTECH – TRAVELPACK.
Aug 20241 yr 5 mosDec 2025

Managed end-to-end travel package bookings including flights, hotels, transfers, and ground services; handled reservations, itinerary changes, and Special Service Requests (SSRs) using GDS systems (Amadeus, Galileo, Sabre). Coordinated with airlines, hotels, and local vendors to ensure seamless travel arrangements, timely confirmations, and provided booking confirmations, travel updates, and personalized customer support via calls and emails. Executed backend and administrative operations including documentation, record maintenance, invoicing support, and data updates while ensuring accuracy, SLA compliance, and quality standards during peak travel periods.
IGT Solutions
Dec 20238 mosJul 2024

India

IGT Solutions
Dec 20238 mosJul 2024

Managed backend airline operations for KLM and Air France, handling flight cancellations, schedule changes, and irregular operations (IROPs). Performed passenger rebooking’s, ticket modifications, and PNR updates using GDS systems (Amadeus & Galileo), analysing fare rules, availability, and airline policies for effective re-accommodation. Communicated disruption updates and rebooking options via calls and emails while managing high-volume cases and consistently meeting SLA, quality, and turnaround time targets.
Concentrix
May 20221 yr 3 mosJul 2023

Vadodara, Gujarat, India

Maxicus
Mar 20211 yr 2 mosApr 2022

India

Education

Bachelor of Commerce - BCom, Bachelor of commerce

Maharaja saiyajirao University

20203 yrs2023

High School Diploma

Aditya Birla

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Ritesh Singh on Tal

Headline

Senior Associate

Location

Vadodara

Work experience

Travel Consultant at Travelpack India, Aug 2024 - Dec 2025 · 1 yr 5 mos, Vadodara, Gujarat, India

Consultant at FIRST EUROPEAN INFOTECH – TRAVELPACK., Aug 2024 - Dec 2025 · 1 yr 5 mos, Managed end-to-end travel package bookings including flights, hotels, transfers, and ground services; handled reservations, itinerary changes, and Special Service Requests (SSRs) using GDS systems (Amadeus, Galileo, Sabre). Coordinated with airlines, hotels, and local vendors to ensure seamless travel arrangements, timely confirmations, and provided booking confirmations, travel updates, and personalized customer support via calls and emails. Executed backend and administrative operations including documentation, record maintenance, invoicing support, and data updates while ensuring accuracy, SLA compliance, and quality standards during peak travel periods.

Senior Associate at IGT Solutions, Dec 2023 - Jul 2024 · 8 mos, India

Process Associate at IGT Solutions, Dec 2023 - Jul 2024 · 8 mos, Managed backend airline operations for KLM and Air France, handling flight cancellations, schedule changes, and irregular operations (IROPs). Performed passenger rebooking’s, ticket modifications, and PNR updates using GDS systems (Amadeus & Galileo), analysing fare rules, availability, and airline policies for effective re-accommodation. Communicated disruption updates and rebooking options via calls and emails while managing high-volume cases and consistently meeting SLA, quality, and turnaround time targets.

Senior Representative at Concentrix, May 2022 - Jul 2023 · 1 yr 3 mos, Vadodara, Gujarat, India

Senior Customer Service Executive at Maxicus, Mar 2021 - Apr 2022 · 1 yr 2 mos, India

Education

Bachelor of Commerce - BCom, Bachelor of commerce, Maharaja saiyajirao University

High School Diploma, Aditya Birla

Ritesh Singh - Travel Consultant in Vadodara | Tal