Headline

Leading and Implementing SaaS in the Real World

About

I’m a SaaS Customer Success Manager with 4+ years of experience helping customers onboard faster, adopt product workflows, resolve complex issues, and realize value from CRM/software platforms. My experience spans customer onboarding, retention, escalations, account management, adoption coaching, AI-enabled workflows, and cross-functional collaboration with support, product, implementation, and leadership teams. I’ve worked in high-volume SaaS environments where success depends on clear communication, process discipline, customer empathy, and measurable outcomes like adoption, CSAT, retention, and expansion readiness..

Location

Delhi

Work experience

Customer Success Manager at HighLevel, Jun 2025 - Present · 1 yr 1 mo

Senior Implementation Advisor at HighLevel, Jun 2024 - May 2025 · 1 yr

Customer Success Advisor at HighLevel, Sep 2023 - Jun 2024 · 10 mos

Product Support Analyst at HUB, Mar 2023 - Sep 2023 · 7 mos, Hybrid

Client Specialist at The DataFlow Group, Jul 2022 - Jan 2023 · 7 mos

Applicant Support at The DataFlow Group, Dec 2021 - Jul 2022 · 8 mos, Noida, Uttar Pradesh, India, Handling the major escalations and giving the applicant’s a resolution is an important piece of work and need real attention and good process knowledge. In this short period of time working here and interacting with customers directly and solving their problems has given an boost to me and the business, Maintaining good relationship and gaining customer’s trust is part of my work and I’m happy to excel the expectations.

Applicant Support at The DataFlow Group, Oct 2021 - Nov 2021 · 2 mos, Noida, Uttar Pradesh, India, Working as an Associate in Operation Department and helping the team to clear all the business related queries of our customers, for the same as an appreciation and acknowledgment got a permanent role in the company.

Education

Bachelor of Arts - BA, Humanities, Delhi University

10+2, Humanities/Humanistic Studies, Ramagya School