---
title: "Rishu Kumar - Cloud Support Engineer in Bengaluru | Tal"
description: "Meet Rishu Kumar, Cloud Support Engineer @Accenture | Cloud Operations, MLOps & GenAI Systems based in Bengaluru. AI stack includes claude, deepseek, and gemini."
image: "https://tal.club/meet/rishu-kumar-6/share-image"
---

# Rishu Kumar on Tal

## Headline

Cloud Support Engineer @Accenture \| Cloud Operations, MLOps & GenAI Systems

## About

Ops\-focused Cloud and MLOps professional with expertise in enterprise cloud support, production operations, and system troubleshooting\. Currently expanding into Generative AI–enabled cloud systems, I thrive at the intersection of reliability, automation, and scalable AI ops\. As a Cloud Support Engineer at Accenture, I manage cloud\-based production environments, driving incident management, root\-cause analysis, SLA adherence, and cross\-team collaboration\. Daily, I diagnose complex issues, boost system reliability, analyze operational data, and pinpoint automation opportunities—slashing manual effort and resolution times\. For instance, my pattern\-spotting approach has cut repeat incidents and accelerated turnaround in high\-stakes settings\. What sets me apart is my systems\-thinking mindset: I don't just fix problems, I uncover why they recur and build preventive, scalable solutions\. Actively upskilling in public via hands\-on projects and certifications: • Cloud platforms: AWS and Google Cloud \(architecture, services, ops mastery\) • MLOps & AI Ops: Model deployment, monitoring, observability, reliability engineering • Generative AI: LangChain, LLM workflows, no\-code/low\-code tools \(Zapier, n8n\)\. • Data & automation: SQL, Python, workflow orchestration, analytics\-driven decisions\. I'm passionate about productionizing GenAI and ML systems—tackling reliability, cost optimization, monitoring, and automation beyond prototypes\. Eager to transition into Cloud Operations Engineer, DevOps/MLOps Engineer, or AI Operations roles, delivering data\-backed, production\-ready AI platforms\. If you're building cloud infra, MLOps pipelines, GenAI systems, or ops automation, let's connect and share insights\.

## Location

Bengaluru

## AI stack

claude

deepseek

gemini

hugging face

langchain

lovable

## Work experience

Cloud Support Engineer at Accenture, Dec 2025 \- Present · 10 mos, Bengaluru, Karnataka, India, Cloud Support Engineer \| Accenture • Supported cloud\-based production environments, ensuring system availability, SLA adherence, and reliable service delivery for enterprise clients\. • Performed incident triage, root cause analysis \(RCA\), and issue resolution across infrastructure and application layers\. • Identified recurring operational issues and contributed to process improvements and automation opportunities to reduce manual effort and repeat incidents\. • Analyzed operational data to detect patterns, improve turnaround times, and strengthen system reliability\. • Collaborated with cross\-functional teams \(engineering, product, operations\) to resolve complex issues and improve platform stability\. • Actively explored cloud automation, monitoring, and AI\-assisted support tools to enhance operational efficiency\. • Used ticketing/incident tools \(ServiceNow, JIRA, etc\.\) • Participated in voice and non\-voice / escalation handling

Technical Associate \- Lenovo at Lenovo, Apr 2024 \- Dec 2025 · 1 y 8 mo, Banglore

Committee Member at Aaruush, SRM University, Jun 2019 \- May 2022 · 3 yrs, Chennai, Tamil Nadu, India, Highlights Achievements: • Helped organise one of the largest techno\-management fests in India, with direct charge of the Highlights Committee\. \- Directly managed guest invitations and itineraries, from transport logistics to food and lodging\. \- Personally tended to multiple high\-profile guests • Directly handled a team of 80 Committee Members, with an additional charge of 200 Volunteer

## Education

Bachelor of Technology \- BTech, Automobile/Automotive Mechanics Technology/Technician, SRM IST Chennai

[View the original profile](https://tal.club/meet/rishu-kumar-6)

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