Headline

Product Manager @ICICI Bank | Ex-MakeMyTrip | IIT Delhi

About

Product Manager at ICICI Bank working on digital credit card journeys across iMobile and RIB platforms for a ₹8–9Bn/month portfolio. Focused on growth, funnel optimization, user experience improvements, analytics, and data-driven product decisions. Experienced in end-to-end product execution, from identifying opportunities through user and funnel analysis to launching features, improving conversion, and driving business impact through experimentation and automation. Previously worked at MakeMyTrip as a Product Analyst, where I worked on customer behavior analysis, SQL-driven insights, and automation pipelines using Python. Interested in product strategy, growth, analytics, experimentation, and building scalable customer-centric products.

Location

Mumbai

AI stack

antigravity

codex

cursor

Work experience

Product Manager at ICICI Bank, Aug 2025 - Present · 1 yr 1 mo, Mumbai, Maharashtra, India, • Managing digital credit card EMI journeys across iMobile and RIB platforms for a ₹8–9Bn/month portfolio • Driving growth initiatives through funnel optimization, user journey improvements, and data-driven product decisions • Identifying user drop-offs using Adobe Analytics and Dynatrace, and improving conversion through targeted interventions and campaigns • Collaborating with business, tech, analytics, and operations teams for end-to-end product execution and feature launches • Working on automated and propensity-driven campaigns using Netcore and CleverTap to improve engagement and business impact • Tracking KPIs, analyzing user behavior, and leveraging experimentation to optimize customer experience and feature adoption

Product Analyst at MakeMyTrip, May 2024 - Jul 2024 · 3 mos, Gurugram, Haryana, India, • Analyzed customer behavior and transaction trends using SQL and Redash to generate actionable product insights • Worked on data-driven analysis for international hotel business, identifying user patterns and growth opportunities • Automated reporting workflows and data pipelines using Python, improving reporting efficiency and reducing manual effort • Built dashboards and presented insights to product and business stakeholders for faster decision-making • Collaborated with cross-functional teams to support product improvements through analytics and customer behavior insights • Gained exposure to product analytics, experimentation, user segmentation, and data-driven problem solving

Research Intern at Indian Institute of Management, Lucknow, May 2023 - Jul 2023 · 3 mos, Lucknow, Uttar Pradesh, India, • Analyzed CSR data from 50+ companies across multiple sectors to evaluate implementation effectiveness and impact outcomes • Conducted comparative analysis using Excel to identify trends, benchmarks, and best practices across industries • Generated data-driven insights and recommendations to improve CSR strategy evaluation and reporting • Worked on research, data analysis, and structured problem-solving to derive actionable conclusions from large datasets

Business Research Fellow at University of Warwick, May 2023 - Jul 2023 · 3 mos, • Conducted market research and competitive analysis for an OTT SaaS company to identify growth opportunities and industry trends • Analyzed global and Indian FAST market landscape, including customer behavior, competition, and regulatory environment • Developed strategic recommendations and a digital marketing roadmap based on research findings and data analysis

Infrastructure Executive at Rendezvous, Feb 2023 - Mar 2023 · 2 mos

Education

Bachelor of Engineering - BE, Civil Engineering, Indian Institute of Technology, Delhi