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Survey Tech & Research Operations Specialist

About

Survey Technology & Research Operations Specialist with experience across end-to-end survey execution, project coordination, field management, QC, data validation, and client-ready deliverables. Skilled in working with U.S. Research Consultants and cross-functional teams to manage feasibility reviews, survey launches, quota tracking, live field performance, QPack validation, and reporting workflows. Proficient in Qualtrics, Alchemer, ATLAS, Q Research Software, Google Sheets, and survey automation, with a strong focus on resolving complex survey logic, sampling, and fielding challenges under tight timelines. Known for taking ownership, troubleshooting quickly, and building workflows that make teams more efficient and self-sufficient. Experienced in driving process improvements, training new hires, supporting teammates on complex updates, and serving as a go-to SME for survey operations and execution issues. Background also includes business operations, procurement, vendor coordination, and inventory optimization, bringing a strong operational mindset focused on quality, speed, collaboration, and continuous improvement.

Location

Delhi

Work experience

Project Coordinator at Numerator, Jan 2025 - Present · 1 yr 5 mos, Remote, • Managed end-to-end survey execution, including feasibility review, QC, launch, fielding, and final deliverables. • Earned direct coordination responsibilities with U.S. Research Consultants through consistent delivery excellence. • Supported client-facing project communication by coordinating requirements and timelines with U.S. Research Consultants. • Eliminated dependency on night-shift update teams by independently handling complex live-study updates. • Led team enablement on project updates and troubleshooting to reduce dependency on external support teams. • Introduced structured doubt-tracking workflows to improve visibility into recurring RC requests and project issues. • Trained new hires through shadowing and hands-on guidance, enabling faster independent project ownership.

Research associate at Numerator, Apr 2024 - Jan 2025 · 10 mos, India, • Helped build Verified Voices into a high-revenue operation through scalable Alchemer workflows and QC practices. • Enabled new team members to independently handle complex survey execution and troubleshooting workflows. • Built scalable Alchemer workflows to streamline survey execution, troubleshooting, and team support processes. • Managed real-time survey updates and troubleshooting for live U.S. studies under tight turnaround timelines. • Programmed and deployed complex custom surveys on Qualtrics, including advanced methodologies. • Developed custom JavaScript solutions in Qualtrics to implement client-specific survey functionalities

Operations Executive at IoTfy Solutions, Sep 2023 - Feb 2024 · 6 mos, India, Streamlined procurement, inventory, and material planning using Zoho Inventory for seamless production flow. • Led end-to-end procurement from domestic and international suppliers, ensuring cost efficiency and quality compliance. • Achieved a 25% reduction in logistics costs through vendor negotiations and transportation optimization initiatives. • Built automated order tracking tools in Google Sheets to streamline planning and lower inventory costs by 20%. • Resolved supply bottlenecks through proactive material planning, cross-functional coordination, and supplier management. • Improved warehouse efficiency through inventory audits and process optimization, reducing material handling time by 35%.

Operations Trainee at Delhi Metro Rail Corporation Ltd, Jul 2021 - Aug 2021 · 2 mos, New Delhi, Delhi, India

Research Intern at Indian Railways, Aug 2020 - Sep 2020 · 2 mos, New Delhi, Delhi, India

Education

B.Sc Transportation Technology, Transportation and Materials Moving, Gati Shakti Vishwavidyalaya