Headline

Sr. Product Manager @ Amazon | AI/ML, Fraud Detection

About

As a curious and self-driven person, I love to delve deeper into problem statements and explore new domains outside my comfort zone. In the last 7+ years of my working experience, I have worked in e-commerce (5.5+ years in Amazon) in addition to a short stint in intellectual property consulting (2 years in i-Runway which is now acquired by United Lex).

Location

Bengaluru

AI stack

antigravity

claude code

claude

kiro

lovable

replit

Work experience

Sr. Product Manager at Amazon, May 2020 - Present · 6 yrs 4 mos, Bengaluru, Stint 2 | Return Abuse Prevention for International Emerging Stores Amazon | Dec 2023 - Present In my current role in Amazon, I work as a Sr. Product Manager and develop AI/ML driven scalable tech solutions focused on reducing costs incurred due to fraud and abuse in returns for Amazon India, Brazil, Mexico, Australia and Singapore. A positive challenge in my current role is using AI to smartly inject the right level of friction and challenges for the bad actors and policy stretchers while still upholding the Amazon leadership principle of being customer obsessed by keeping our return experience hassle-free and delightful for our genuine customers. Stint 1 | Prescription Management and Customer Service for Amazon Pharmacy India | Aug 2020- Nov 2023 Amazon Pharmacy: As a member of the core team which launched Amazon Pharmacy, Amazon India’s e-pharmacy business, I owned the prescription management process and worked with stakeholders from legal, compliance, product, tech, customer service and operations. Customer Experience: What better than the Customer Service vertical of Amazon to learn and experience Customer Obsession leadership principle of Amazon. I am particularly proud of customer pulse sessions that I used to organize for senior business leaders of Amazon Pay where we uncovered (and tried to solve) emerging and persistent customer issues by listening to our customers. This role also gave me a bird's eye view exposure to the cogs and wheels of running the gigantic and customer obsessed customer service operations of Amazon India.

Summer Intern at Areté Advisors, Apr 2019 - May 2019 · 2 mos, Gurgaon, India, 1. Proposed a 5-year revenue growth strategy for a top multi-speciality hospital chain in India 2. Conducted a feasibility assessment for establishing a 400-bed multi-specialty hospital in Bangalore for an Indian MNC

Senior Associate at iRunway, Apr 2018 - May 2018 · 2 mos, Bengaluru, Executed due diligence and technical consulting projects for multi-billion-dollar semiconductor and Fortune 500 clients, and supported US-based legal teams in litigations by providing technical evidence

Associate at iRunway, Jun 2016 - Mar 2018 · 1 yr 10 mos, Bangalore

Intern at Texas Instruments, Jan 2016 - Jun 2016 · 6 mos, Bangalore, 1. Reduced the power consumption of a frequency divider circuit present in a state of the art high-frequency chip by 70% 2. Enhanced applicability in mobile devices like cellphones or portable testing equipment by implementing a power efficient architecture.

Research Intern at Indira Gandhi Centre for Atomic Research (IGCAR), May 2014 - Jul 2014 · 3 mos, Kalpakkam, Tamil Nadu, Devised an automated system for measuring the dielectric constant of a solvent

Education

Master of Business Administration - MBA, Indian Institute of Management Ahmedabad

Bachelor’s Degree, Electrical and Electronics, Birla Institute of Technology and Science, Pilani