Headline

Full Stack AI PM | Conversational AI | Search | Retention | Growth | IIM Kozhikode

About

Product Leader with 6+ years of experience building and scaling customer-centric products across e-commerce, mobility, and fashion tech, with a strong focus on Conversational AI and GenAI-driven experiences. Currently at Nykaa, leading Post-Order experiences and Conversational AI / Agentic AI initiatives to reduce customer friction, automate support journeys, and improve operational efficiency. Has driven AI-led solutions across chat and voice interfaces, enabling smarter issue resolution, higher self-serve adoption, and measurable reductions in support load. Previously served as Senior Product Manager at Zoomcar, owning the Guest & Host Platform end-to-end. Led product strategy across search optimization, guest conversion, lifecycle management, and host acquisition and retention, balancing marketplace growth with platform scalability. Earlier at Flipkart, worked as Product Manager – Shopping Experience for the Fashion category, driving PDP enhancements, funnel optimization, and continuous UX/UI experimentation to improve discovery, engagement, and conversion. Experienced in leveraging analytics and growth tools including Jira, Omniture, Euclid, Clevertap, Facebook Ads Manager, Google Ads, DV360, Branch, Excel, and FDP. Passionate about designing intelligent, AI-first customer experiences by combining product strategy, data-driven decision-making, and design thinking to build scalable and impactful solutions.

Location

Bengaluru

AI stack

claude

elevenlabs

gemini

Work experience

Senior Product Manager at Nykaa, Jul 2024 - Present · 2 yrs 3 mos, • Drove the end-to-end post-purchase experience, enhancing delivery, returns, refunds, and customer support. • Scaled AI-powered voicebot and chatbot, improving customer satisfaction and reducing support dependency. • Simplified order tracking and refund journeys, accelerating processes and cutting status-related queries. • Collaborated cross-functionally with CX, logistics, design, and AI/ML teams to drive strategic growth initiatives.

Senior Product Manager at Zoomcar, May 2024 - Jun 2024 · 2 mos, On-site

Product Manager at Zoomcar, Mar 2023 - May 2024 · 1 yr 3 mos, Bengaluru, Karnataka, India, • Revamped the guest conversion experience by analyzing real-time app behavior to enhance user engagement. • Led initiatives to improve the host journey, focusing on acquisition and retention strategies. • Developed a Host Grading system to optimize catalog quality by incentivizing positive host behavior. • Conducted iterative enhancements on Search, Product Page, and Payment experiences to boost usability.

Product Experience Manager (Fashion) at Flipkart, Jun 2021 - Feb 2023 · 1 yr 9 mos, Bengaluru, Karnataka, India, • Led product initiatives for the Search & Product page, enhancing user experience for various fashion cohorts. • Strategized and implemented UX growth hacks to boost funnel conversion across fashion categories. • Conducted A/B experiments focused on user acquisition and retention, driving growth for the product page.

Summer Intern at Flipkart, Apr 2020 - Jun 2020 · 3 mos, Work from Home, As a Management Trainee Intern, I was responsible for providing actionable insights to improve Website conversion in Fashion Wearable Category. My flow of work was broadly divided in the following milestones: • Analyzing the trend in Search, Merch and Reco performance across the Fashion Wearable Category • Deep diving in the various modules of Merchandising, to generate insights from the same • Generating actionable insights to improve Merch conversion using the various levers like callouts, creatives, and landing links

Learning Facilitator and Inventory Manager(Internship) at Universe Simplified Foundation, Jun 2018 - Oct 2018 · 5 mos, Mumbai Metropolitan Region, Facilitated 25 government school students with hands-on experience on the basics of electronics Implemented “Innovation Hub” program to spark creativity along with inventory management

Education

Master of Business Administration - MBA, Indian Institute of Management, Kozhikode

Bachelor’s Degree, Mechanical and Automation, Maharaja Agrasen Institute Of Technology, Delhi