Headline

L1 Support Engineer | IT Helpdesk | Troubleshooting | 1 year Exp | Open to Work

About

I am a BCA graduate with 6 months of experience as a Technical Support Executive at Teleperformance, specializing in L1 support and troubleshooting. I have hands-on experience resolving user issues related to login, connectivity, browser, and system performance while maintaining SLA and ensuring customer satisfaction. Currently seeking opportunities in IT support, service desk, or technical support roles.

Location

Pathankot

Work experience

Technical Support Executive at TP, Apr 2024 - Oct 2024 · 7 mos, • Resolved 30+ user issues daily related to login errors, browser issues, and connectivity problems • Provided Level 1 technical support ensuring timely resolution and high customer satisfaction • Maintained accurate ticket documentation and followed SLA guidelines • Guided users step-by-step, reducing repeat issues and improving efficiency • Handled escalations and followed service protocols effectively • Demonstrated strong communication while handling customer queries professionally

Technical Support Executive at TP, Apr 2024 - Oct 2024 · 7 mos, Gurugram

Education

Bachelor of Computer Applications, gndu