Headline

Salesforce Developer | Release Engineer | 4x Salesforce Certified | 5x Copado DevOps | 2⭐Trailhead Ranger | Elevating Digital Journeys & Driving Customer Success with [AI + Data + CRM] in Financial Services & Insurance

About

Hi, I’m Rishav Das, a forward-thinking Salesforce Developer dedicated to driving customer success through innovative technology solutions. With extensive experience in Salesforce CRM, Java, SQL, HTML, CSS, JavaScript, and Salesforce application development, I specialize in crafting custom solutions that meet diverse client needs and enhance digital journeys. My expertise includes optimizing processes and improving data accuracy to ensure seamless functionality and exceptional performance. In my current role, I lead end-to-end application development, maintenance, and support, delivering optimal performance and functionality. I’ve successfully automated post-sandbox refresh activities, boosting efficiency by approximately 70%, and resolved critical data issues that enhanced accuracy and received customer acclaim. I am also involved in Hyperforce Migration readiness, creating automated document templates with Conga Composer, and enhancing LWC components to improve customer experiences. I excel in managing releases, utilizing JIRA throughout the development lifecycle, and providing timely support and technical guidance. Apart from my core responsibilities, I am also involved in conducting performance assessments, data analysis, and documenting technical specifications. I collaborate effectively with cross-functional teams to deliver high-quality solutions and am constantly seeking opportunities for optimization. Passionate about staying ahead of industry trends, I bring fresh ideas and a commitment to excellence to every project. As a results-driven professional, I am dedicated to leveraging my diverse skill set to contribute significantly to organizational success.

Location

Gurugram

AI stack

claude code

github copilot

openai

ChatGPT

Microsoft Copilot

Work experience

Associate at Cognizant, Apr 2026 - Present · 7 mos, Gurugram

Project 2 | Salesforce Developer | CI/CD & Release Delivery at Cognizant, Jun 2025 - Present · 1 yr 5 mos, Salesforce Developer driving Change & Release Management across a multi-org enterprise setup — blending DevOps, platform governance & development tasks. • Leading end-to-end Salesforce app lifecycle: CI/CD, sandboxes, releases, and admin tasks • Construction of Data templates part of Data Migration • Managing Copado pipelines for clean, auditable, governance-aligned deployments • Coordinating with devs, testers, and business on timelines and environment readiness • Supporting releases with user access, metadata setup, permission sets, and compliance • Troubleshooting deployment issues and resolving release blockers effectively • Contributing to dev-side work: Apex, Flows, LWCs, and environment config • Reviewing SFDC release notes and sharing key updates with stakeholders • Owning UAT support, validation runs, and change window coordination • Using Azure DevOps for change tracking, issue triage, and release audits • Maintaining structured docs: checklists, rollback plans, peer reviews • Acting as a release gatekeeper and admin, ensuring that deployments are stable, auditable, and business-ready This role has deepened my expertise in secure, large-scale Salesforce delivery, while giving me strong exposure to development workflows and technical collaboration — building a solid path toward a full-time development role with a strong focus on Change & Release Management.

Programmer Analyst at Cognizant, Sep 2023 - Mar 2026 · 2 yrs 7 mos, Gurugram

Project 1 | Salesforce Developer | Automation & Enhancements at Cognizant, Sep 2023 - Jul 2025 · 1 y 10 mo, India, Key Achievements & Impact: • Very good understanding of developing business process-related applications or integrations. • Worked on automating post-sandbox refresh activities for Custom Labels and Remote Site Settings, enhancing efficiency and reducing manual effort by approximately 70%. • Identified and rectified errors in the formula of roll-up summary fields on the Production Server, which had gone unnoticed by the previous vendor. Received customer appreciation for proactively improving data accuracy and preventing discrepancies. • Successfully identified and changed multiple hard-coded URLs, buttons, and links, fulfilling Hyperforce Migration readiness for our different orgs. • Proficient in writing logic and creating document templates via Conga Composer for automated document generation. Core Responsibilities: • End-to-end Application Development, Maintenance, and Support, ensuring seamless functionality and optimal performance. • Enhancing LWC components for a better Customer Experience. • Release and change management for seamless software updates deployment, fostering efficiency and minimizing disruptions. • Effectively using & maintaining sanity in the JIRA tool during the Development lifecycle. • Timely support, troubleshoot issues, and collaborate with cross-functional teams to deliver high-quality solutions keeping SLA at top of the mind. • Provide technical support and guidance to end users and other stakeholders. • Gathering requirements and performing detailed impact analysis of the user stories received. • Perform unit testing and collaborate with SIT and UAT owners to sign off. • Document and maintain technical specifications and design documents. • Backtracking historical data in Salesforce using Workbench and doing data analysis for the user stories received.

Entry Level Trainee at Cognizant, Mar 2023 - Aug 2023 · 5 mo, India, Salesforce Developer Intern • Worked as a Salesforce Developer intern and got trained in various aspects of Salesforce starting from basics of Administration to Development including LWC, VF, Apex, and Automation. • Part of the training, Built an application from scratch, with a team of 5 people, collectively and individually I addressed the business owners prospective. • Simplified Functional Design & Technical Design to achieve the end results and successfully delivered the application to the assigned point of contact / mentor within the allocated time. • Collaborated with project evaluators to understand the scope of improvement or any additional feature enablement in the application for improved end results.

Solution Engineer | Mid-Market NA LATAM EMEA at HighRadius, Jul 2022 - Jan 2023 · 7 mos, Hybrid, • Responsible for managing the relationship with 40 + Client's (NA, LATAM & EMEA-based) Mid-sized Business clients of the B2B SaaS in terms of understanding their Accounts Receivable (order to cash), Treasury & Record to Report process, and following pain points around it. • Deliver tailored, high-impact demos & playing an advisory role in suggesting best practices and HighRadius Solutions that would best fit clients' A/R, Treasury & R2R processes. • Partner with Account Executives throughout the sales cycle—providing technical validation, solution mapping, and responding to RFPs and security reviews. • Engage deeply with prospective customers to understand their workflows, data sources, pain points, and design solution approaches. • Connecting them with the relevant specialists for technology and workflow integration and consulting. Other Job Responsibilities: • Account Profiling • Contact Profiling • Marketing Database Hygiene • Benchmarking Reports • CRM Tool Handling(Salesforce) • Lead Management/Creation support

Digital Nurture 2.0(Salesforce) at Cognizant, Apr 2022 - Jun 2022 · 3 mos, Remote, • Winner at Cognizant ReCogNurize 2.0 and awarded as Salesforce Shaolin. • Being a part of the Digital Nurture program completed my Salesforce career journey and got a hand's on knowledge over basics of Salesforce and implemented on Admin, Process automation & Development part in Salesforce.

Summer Intern at HighRadius, Feb 2022 - Jun 2022 · 5 mos, Remote, • Learned deep insights into how to do effective inbound marketing by targeting potential customers. • Developed various content ideas to target the filtered audience after segmentation and understanding the buyer's persona. • Performed account research and account-based marketing with relevance to a particular product of a prospect. • Generated Sales reports and presentations.

Education

Bachelor of Technology - BTech, Computer Science, Siksha 'O'​ Anusandhan University

Senior secondary (12th), Science, dav schools network