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RISHABH VERMA

Voice & Telecom Engineer | LNP | SIP Trunking | VoIP | Global Carrier Operations | Voice Provisioning | Telecom Transformation | Enterprise Connectivity Specialist

Faridabad

7+ years of work experience

Colt Technology Services
Sep 20223 yrs 9 mosPresent

Gurugram

Orchestrated global Local Number Portability (LNP) operations across UK/EU carrier ecosystems with high-precision execution. Spearheaded compliance governance by enforcing telecom regulations, audit readiness, and risk mitigation frameworks. Engineered resilient voice routing, SIP trunking, and VoIP solutions to ensure seamless enterprise connectivity and service continuity. Collaborated with international carriers, customers, and cross-functional teams to streamline interconnectivity, escalation handling, and SLA-driven delivery. Monitored mission-critical porting workflows to proactively eliminate service disruptions and latency bottlenecks. Championed risk intelligence initiatives by identifying vulnerabilities and implementing robust corrective controls. Administered complex carrier ecosystems while enhancing scalability, interoperability, and network reliability. Directed end-to-end execution of local number hosting, provisioning, and IN platform configurations across multiple countries. Resolved critical voice incidents through rapid root cause analysis, escalation handling, and rapid service restoration. Spearheaded geographical and non-geographical number porting coordination for multinational voice service deployments. Administered pipeline tracking, customer request management, and operational databases including COCOM, WEBNMTS, and SharePoint trackers. Optimized carrier interconnectivity and portability workflows for service providers across the UK, Belgium, Italy, and Spain. Drove strategic process transformation and high-priority porting projects with proactive risk mitigation and customer-centric execution.
Saksoft
Jul 20211 yr 2 mosAug 2022

India

Managed Local Number Portability (LNP) and number hosting operations across UK and EU telecom markets with SLA-focused execution. Engineered and optimized SIP trunking and VoIP infrastructures to deliver resilient enterprise voice connectivity. Collaborated with global carriers and internal stakeholders to streamline provisioning, escalation management, and service delivery operations. Directed incident resolution through advanced troubleshooting, root cause analysis, and rapid restoration strategies. Administered voice provisioning workflows and Intelligent Network (IN) platform configurations across multinational environments.
DEN Networks Limited
Jun 20192 yrs 1 moJun 2021

Delhi

Managed FTTH network operations with expertise in GPON/EPON fault diagnostics and performance optimization. Configured and maintained OLT, ONT, and ONU devices across diverse multi-vendor network ecosystems. Resolved complex router and switch configuration challenges involving static and dynamic routing protocols. Ensured uninterrupted broadband and voice services through proactive network monitoring and connectivity management.

Education

Delhi Institute Of Technology & Management

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

Delhi Institute Of Technology & Management

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

Gita Convent School

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Headline

Voice & Telecom Engineer | LNP | SIP Trunking | VoIP | Global Carrier Operations | Voice Provisioning | Telecom Transformation | Enterprise Connectivity Specialist

About

Voice & Telecom Engineer with proven expertise in Local Number Portability (LNP), SIP Trunking, VoIP technologies, voice provisioning, and global carrier operations across UK & EU telecom ecosystems. Experienced in delivering seamless enterprise connectivity, managing large-scale telecom transformation projects, and driving operational excellence in high-availability environments. Currently working with global carrier networks including BT, Lumen, Telefonica, Colt, BICS, Voxbone, Bandwidth, Sinch, Optus, and Orange. Successfully led high-volume number migration projects involving 50,000+ DDI transfers and managed enterprise porting operations for multinational customers with strong SLA adherence and minimal service disruption. Specialized in: • LNP & Number Hosting • SIP Trunking & VoIP Solutions • Voice Routing & IN Platform Configuration • Carrier Interconnectivity & Escalation Management • RCA, Incident Resolution & Service Restoration • Global Voice/SMS/RCS Provisioning Passionate about building resilient telecom ecosystems, optimizing voice networks, and solving complex carrier provisioning challenges through scalable and customer-centric solutions. Open to immediate engagement, telecom transformation opportunities, and global voice operations roles. Feel free to connect.

Location

Faridabad

Work experience

Voice Engineer at Colt Technology Services, Sep 2022 - Present · 3 yrs 9 mos, Gurugram, Orchestrated global Local Number Portability (LNP) operations across UK/EU carrier ecosystems with high-precision execution. Spearheaded compliance governance by enforcing telecom regulations, audit readiness, and risk mitigation frameworks. Engineered resilient voice routing, SIP trunking, and VoIP solutions to ensure seamless enterprise connectivity and service continuity. Collaborated with international carriers, customers, and cross-functional teams to streamline interconnectivity, escalation handling, and SLA-driven delivery. Monitored mission-critical porting workflows to proactively eliminate service disruptions and latency bottlenecks. Championed risk intelligence initiatives by identifying vulnerabilities and implementing robust corrective controls. Administered complex carrier ecosystems while enhancing scalability, interoperability, and network reliability. Directed end-to-end execution of local number hosting, provisioning, and IN platform configurations across multiple countries. Resolved critical voice incidents through rapid root cause analysis, escalation handling, and rapid service restoration. Spearheaded geographical and non-geographical number porting coordination for multinational voice service deployments. Administered pipeline tracking, customer request management, and operational databases including COCOM, WEBNMTS, and SharePoint trackers. Optimized carrier interconnectivity and portability workflows for service providers across the UK, Belgium, Italy, and Spain. Drove strategic process transformation and high-priority porting projects with proactive risk mitigation and customer-centric execution.

Engineer at Saksoft, Jul 2021 - Aug 2022 · 1 yr 2 mos, India, Managed Local Number Portability (LNP) and number hosting operations across UK and EU telecom markets with SLA-focused execution. Engineered and optimized SIP trunking and VoIP infrastructures to deliver resilient enterprise voice connectivity. Collaborated with global carriers and internal stakeholders to streamline provisioning, escalation management, and service delivery operations. Directed incident resolution through advanced troubleshooting, root cause analysis, and rapid restoration strategies. Administered voice provisioning workflows and Intelligent Network (IN) platform configurations across multinational environments.

Network Engineer at DEN Networks Limited, Jun 2019 - Jun 2021 · 2 yrs 1 mo, Delhi, Managed FTTH network operations with expertise in GPON/EPON fault diagnostics and performance optimization. Configured and maintained OLT, ONT, and ONU devices across diverse multi-vendor network ecosystems. Resolved complex router and switch configuration challenges involving static and dynamic routing protocols. Ensured uninterrupted broadband and voice services through proactive network monitoring and connectivity management.

Education

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, Delhi Institute Of Technology & Management

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, Gita Convent School