Headline

Senior Program Manager - Prismforce | Ex-EY | BITS Pilani

About

Senior Program Manager with 10+ years of experience in leading enterprise AI transformations programs involving SaaS product implementations, strategy consulting and customer success. Currently leading Agentic AI initiatives at Prismforce, managing $10Mn+ ARR across 15+ enterprise clients. Led cross-functional teams of 15+ to deliver products impacting 400K+ end users, with deep expertise in: • End-to-end program execution from PRD to deployment (AI/ML platforms and Enterprise integrations) • Customer-facing delivery: POCs, solutioning, and post-sales implementations • Stakeholder management: COO/CTO steering committees, executive presentations • Process optimization: Reduced time-to-market by 30%, led continuous process improvement to meet agreed outcomes and value from implementations. Previously: Manager at EY- Led BPO digitisation programs; Engagement Manager at Zinnov (founding member of Draup platform), Engineering from BITS Pilani.

Location

Bengaluru

AI stack

claude code

claude

openai

Work experience

Senior Program Manager at Prismforce, Jul 2024 - Present · 2 yrs 3 mos, Bengaluru, Karnataka, India, Responsible for Agentic AI enterprise transformation programs. Experienced in scoping, solution design and post go-live value / adoption covering e2e TSC processes. Extensive experience in digitising enterprise workflows through agentic onboarding, search and match and fulfilment planning. Managing pre sales, solutioning, product customisation planning, feature enhancement, POCs, implementation, and customer success. Portfolio: - Led the design and enterprise implementation of AI/ML based learning recommendation modules impacting 100k+ FTEs. Improved platform engagement by 40% through personalized upskilling and matches against requisitions leading to higher fulfilment rates - Led E2E business process design, system design, fit gap analysis and solutioning for Tier 1 IT Services to enable AI ML based Search and Match, fulfilment planning and forecasting impacting 100k+ FTEs - Led product config, change management, HCM implementation and integration solutioning programs with business and technology leaders - Led multiple Steercos with executive leadership (CXOs of global Tech and IT services), influencing product adoption and improving fulfilment planning, forecasting and utilisation. Top skills-Product Solutioning | Product Roadmap Planning | Requirement Gathering | To be process design | Onboarding/ Implementation | Adoption & Change management Strategy & Planning | Process improvement | Program Management | Feature prototyping | Key Accounts Management | Growth Strategy | Digital Transformation | Customer success

Senior Implementation Manager at Prismforce, Jul 2023 - Apr 2024 · 10 mos, Bengaluru, Karnataka, India

Manager - TMT PI Business Consulting at EY, May 2022 - Jun 2023 · 1 yr 2 mos, Bengaluru, Karnataka, India, Responsible for leading B2B SaaS accounts for GTM planning, streamline product implementations and their professional services operations. This work resulted in faster rollout, revenue growth and enhance customer satisfaction. -Led lean implementation of service delivery operations reducing time to delivery by 25%, impacting 1000+ FTEs and MM$ cost savings for end customers - GTM Planning and growth: Defined 1-3 yr GTM roadmaps for SaaS accounts, defined solutioning playbook, target customer persona across channels/ geos and designed process to track conversations, leads and drive demos/ workshops with prospects - Worked as solution consultant / TPM for design and implementation of conversational AI based contact center transformation projects to transform E2E user journeys across chat, voice and other channels. - Impacted KPIs such as FCR, AHT, CTS, NDRR and CLTV through solution design and implementation of CX transformation platform -Built BRDs to analyse user journeys and design personas to provide actionable insights for upsell /cross sell opportunities. - Led EY recent thought leadership “Bellwethers of Indian SaaS” compiled through survey of 140+ CXOs to unlock the growth outlook and capital efficient strategies of Indian B2B SaaS. Full report link: https://lnkd.in/gnpFuaaV - Managed solution delivery, product implementation and built templates, guidelines, SOPs and tools to streamline product operations and drive intelligent automation of tasks for conversational AI based contact center solutions. -Areas of expertise: solution design, BRD preparation, operating model design, delivery process re-engineering, operational inefficiency mapping, change management, GTM enablement, custom solution design, product roadmap and skill gap analysis

Associate Director - Founding team at Draup, Apr 2022 - May 2022 · 2 mos, Bengaluru, Karnataka, India, Led GTM, delivery and key enterprise accounts for Draup’s enterprise offering

Engagement Manager at Draup, Feb 2020 - Apr 2022 · 2 yrs 3 mos, Bengaluru, Karnataka, India, - Built and scaled a global team of 30+ members comprising of project leads and consultants from scratch to scale product delivery, B2B account management and product operations. Managed key accounts for upsell/cross-sell and managed delivery across 50+ global accounts. -Led strategic workforce planning and skill optimisation projects for Fortune 500 customers and global IT services firms to impact key workforce planning metrics such as IT/digital talent cost optimisation, Cost to hire, Improved Utilisation, personalised reskilling journeys through skill based/location based hiring models - Responsible for BD and digital solutioning for talent intelligence module : Led demos and designed GTM plans, assisted in product solutioning/feature enhancements, built soft wireframes for new solution modules working in collaboration with Leadership, Development and Product teams - Responsible for driving high value consulting engagement, account planning, project delivery and customer success for Draup talent intelligence practice. - Program Management for Future skills competency development with SSC NASSCOM: Ran 30+ workshops with 100+ industry stakeholders to developed job standards, upskilling/reskilling model curricula for over 10+ digital skills including AI, Big-Data, IoT, Cloud over the duration of 3 years. Curriculums available at: https://www.sscnasscom.com/Home/QPNOS Research Specialisation: Reskilling programs, Future skills planning, Location optimisation, Digital Transformation, Sales Enablement, Globalisation and Outsourcing - Overseeing cross domain teams across Machine Learning, Research and Consulting -Consulting Domain Expertise: Telecom, Semicon, Auto and BFSI

Project Lead at Draup, Jul 2018 - Feb 2020 · 1 yr 8 mos, Bengaluru Area, India, Defined future talent architecture for Fortune telecommunication, retail, e-commerce giants through analysis of emerging skills, competencies and skill gaps w.r.t. peer through analysis of workload transformation, tech stack evolution and digital investment trends. • Directly responsible for delivering multiple consulting engagements and talent intelligence projects • Managed and nurtured the relationship with multiple senior stakeholders including CHROs, R&D heads and CXOs in US, Singapore, Europe and India • Built, mentored and managed a high-performance team of 100+ consultants from tier-1 institutions • Developed Future competency job standards, model curricula for 10 digital skills with SSC Nasscom India over the duration of 2 years Area of Expertise : -Project Management, Account Sales Strategy, Opportunity assessment and peer benchmarking -Talent Architecture Optimization -Talent pipeline assessment, and reskilling planning

Management Consultant - Strategy at Zinnov, Jul 2017 - Jun 2018 · 1 yr, Bengaluru, Karnataka, India, Functional Areas: Automotive, Medical & Telecom:- Engineering & Digital Transformation Advisory Worked with multi-bn dollar MNCs, advising them in their digital/ product strategy in the areas of R&D globalisation, offshoring strategy, vendor selection, location benchmarking etc. Key projects include: • R&D Globalisation, location analysis for captive set-up and offshoring strategy for a Europe based Mid-Tier Automotive firm • Engineering outsourcing location bench marking analysis for a Europe based Tier-1 Telecom firm • Operation Cost benchmarking for Indian Engineering service providers for a Tier-1 Semiconductor firm • NASSCOM Emerge 50, 2016 - Identifying the top technology start-ups across Fintech, Healthtech, AI , EnergyTech, IoT etc • Global technology disruptor analysis across AI, Autonomous and Connected Car etc. for strategic collaboration, due diligence and M&A target

Associate Consultant at Zinnov, Jul 2016 - Jun 2017 · 1 yr, Greater Bengaluru Area, Domain Area: Product Engineering Services in Automotive and Medical Devices space -Worked to define account strategy, new Service offerings and GTM strategy for a Niche Indian Product Engineering Services Provider -Worked on Automotive outsourcing report, which is an Industry report focusing on Global Product Engineering Service Providers -Helped Global Product Engineering service providers in Automotive and Medical Device Industry. Identifying Opportunity segments, Go-to-Market strategy and defining their M&A strategy.

Education

Bachelor of Engineering (B.E.), Chemical Engineering, Birla Institute of Technology and Science, Pilani

Kendriya Vidyalaya bhopal