Headline

Payments Transformation Leader | Real-Time Payments Program Delivery | Turning strategy into live payment rails | JP Morgan Chase

About

Moving money in real time is easy to promise and hard to deliver. I lead the programs that make it happen. As a VP Program Manager at JPMorgan Chase, I deliver new payment products from concept to go-live, across India, US, Canada & EMEA. Over 21+ years, I've worked across service management, transformation, pre-sales, and client management, which means I understand both how a bank runs and what clients need from it. What I bring: • End-to-end delivery: Scope, budget, vendors, and timelines for payment programs, run in agile environments across product, engineering, QA, operations, and infrastructure teams. • Regulatory confidence: Working with regional governance teams so launches meet compliance requirements in every market • Cross-functional leadership: Aligning core teams and partner systems around one outcome, without direct authority over most of them • Results: Launched 10 payment product across 4 global markets My approach: clear ownership, honest risk reporting, and design thinking I'm always glad to connect with others working on payments, real-time rails, and transformation. Message me anytime.

Location

Bengaluru

AI stack

claude

github copilot

githubcopilot

Work experience

Lead Technical Program Manager - VP at JPMorgan Chase & Co., Sep 2020 - Present · 6 yrs 3 mos, Bengaluru, Karnataka, India, • Working on development of new emerging payment products – Cards, Wallets, Alias payments & Real Time Payments. • Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, vendor management and timelines to ensure on-time delivery of technology solutions • Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum • Establish Tech roadmap, Drive roadmap planning to understand the effort, resource requirements and target timeline across B2C Payments for Tech mandate & initiatives. • Drive and track dependencies with downstream and partner applications. Provide visibility on the dependencies with downstream to leadership for commitments/partnership. • Enable prioritization in Product’s BOW, track progress, update status and bring visibility into risks in regular cadences(meetings/dashboards/email updates etc) to mitigate risks and make steady progress. • Measure the performance/value and enable for data driven decisions for improvements. • Provide a holistic view of all tech priorities and its progress at Payments level, collaborate with enterprise program management team for exec updates. • Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals • Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness • Adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

Manager Engineering at DXC Technology, Feb 2015 - Sep 2020 · 5 yrs 8 mos, Bangalore, • Leading a team of 30+ employees globally working on service management tool(ServiceNow & HP Service Manager) implementation into a multi-tenant environment across various countries and industry verticals. • Designing ITIL processes based on the client's maturity level with each of the ITIL process (Incident Management, Change Management, Release Management, Configuration management etc.) • Spearheading client workshops, working with key stakeholders from customer for requirement gathering and alignment with DXC service management solutions. • Development of Integrated Transition/Transformation plan, defining project objectives, deadlines, milestones, expense reports, action logs, risk & mitigations plans, resource management, escalations management, appraisals etc. • Acting as service management project manager cum process consultant & handling workforce to drive towards completion of projects for Service Integration and Management (SIAM). • Responsible for formulating strategies with client and vendors to drive more automated and cost effective transitional plans for DXC. • Work with the regional or global sales teams to design solutions and costs for RFPs & RFQs. • Reviewing the timelines and drive agility to ensure quicker transition into run operations. • Strategising & planning towards migrating work from high cost regions to off shore region without any impact to customer. • Plan and manage big projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. • Adherence to deliver solutions based on quality processes. • Produce various metrics and reports post implementation of projects for senior management.

Architect and Technology Consultant at Hewlett-Packard, Jun 2011 - Jan 2015 · 3 yrs 8 mos, Bengaluru Area, India, • HPCAE 7.x & 9.X consulting for Hewlett Packard clients. Architectural design for new customer with high level and low level details with appropriate bill of materials (BOM). • Designing HPCAE custom solutions for customers using REX scripts & VB scripting. GPO & DNS creation for agent deployment. • Develop custom apps to integrate with HPCAE. • Costing for new deals & efforts estimations for migrations & handled customer escalations. • Work with HP software towards enhancement of product and enhancement requests. • OS deployment solutions optimized for network utilization for device drivers. Implementation of Core and Satellites servers and configuring them for load balancing. • Proof of Concept for new logos/customers. Demo & presentations for potential customers & upsell towards newer versions. • Hardware and software license procurements. • Managing & maintaining of customer LAB environment.

Service Delivery Lead at Hewlett-Packard, Dec 2007 - May 2011 · 3 yrs 6 mos, o Leading a team of 35 engineers covering 24*7 deliverable. o Requirement gathering/development of multiple projects. o Remote deployment of software and OS patches to ensure desired state is achieved with 98.5% SLA. o Release planning and resource planning for various divisions in manufacturing unit ensuring zero downtime in plant for multiple concurrent projects like hardware refresh & migrations. o Ensuring deliverable timelines are met. o Provide project managers and all stake holders with required reports and overall project updates from time to time. o Handling customer escalations, providing root cause analysis and driving towards efficiency. o Troubleshooting deployment issues and remediate the problems

Technical Solutions Representative at Hewlett-Packard, Mar 2005 - Nov 2007 · 2 yrs 9 mos, Part of a Security Administration and Support team which involves L2-L3 engineering activities like handling remote administration of servers and troubleshooting technical issues with Active Directory, SharePoint, Server File shares, MS Exchange mailbox, computer accounts etc. Managing escalations, Priorities, Meeting SLA’s & deadlines. Providing feedback, SAP Login password resets and process enhancements.

Education

Bachelor of Engineering - BE, Mechanical Engineering, Sir M Visvesvaraya Institute Of Technology

Air Force School