Headline

Program Manager | Organisation Change Manager

About

Program and change management professional with 11 years of experience across IT transformation, enterprise platform delivery, and organizational change. Managed complex, high-stakes programs including a ~$1B AI-embedded telephony program at Microsoft, independently owning governance, escalation management, vendor coordination, and leadership reporting across multiple regions and vendor organizations. Experienced in program governance, organizational change management, stakeholder alignment, risk management, and agile delivery across globally distributed teams. Certified Scrum Product Owner, Lean Six Sigma Green Belt, and ITIL 4 trained, with hands-on experience in SAP change lifecycle, Power BI, and project management tools.

Location

Bengaluru

AI stack

github copilot

notebooklm

ChatGPT

Microsoft Copilot

Work experience

Senior Change Management Consultant at Source Code Control Limited, Dec 2025 - Present · 10 mos, Bengaluru, Karnataka, India, * Governed global operations for an AI-enabled enterprise platform through cross-functional stakeholder management, operational cadences, and leadership reporting supporting large-scale business operations. * Built and maintained Power BI dashboards with RAG-based reporting for adoption tracking, issue management, risk visibility, and leadership decision support. * Collaborated with product and engineering teams to convert user feedback and operational insights into technical requirements, implementation plans, and actionable recommendations. * Developed executive communications, stakeholder updates, newsletters, and reporting decks covering adoption trends, feature releases, operational risks, and program health. * Standardized escalation and operational workflows by defining ownership models, decision gates, and execution processes to improve governance consistency and efficiency. * Reduced issue resolution timelines by optimizing escalation processes, refining severity classifications, and driving accountability across cross-functional teams in multi-region support operations. * Managed end-to-end user access provisioning, deployment coordination, system configuration, testing oversight, and maintenance of audit-ready operational records independently.

Senior Consultant at Tech Mahindra, Apr 2025 - Oct 2025 · 7 mos, Bengaluru, Karnataka, India, Led end-to-end technical change management across the SAP landscape for a major Health & Life Sciences client, ensuring risk-aware delivery, regulatory compliance, and controlled transformation. Owned ITGC and SOX compliance for the application portfolio, strengthening controls over data, system processes, and interfaces while facilitating CAB reviews and change risk assessments. Reviewed root cause analyses, problem workarounds, and change impact assessments, ensuring operational stability and effective resolution of critical incidents. Drove service innovation and process improvement by developing data-backed business cases and conceptualizing Business Process Orchestration and HyperAutomation offerings using GenAI, while collaborating closely with business and IT stakeholders.

Member - InfraComm at Indian Institute of Management, Indore, Apr 2024 - Mar 2025 · 1 yr, On-site

Manager - Bid Management at Siemens Energy, Mar 2019 - Apr 2024 · 5 yrs 2 mos, Greater Vadodara Area, Managed comprehensive proposals, creating competitive bids that aligned closely with client objectives and strategic needs. I led the introduction and execution of an innovative product tailored for ethanol industry clients, driving significant revenue growth in B2B sales. Spearheaded market expansion efforts across key regions, including Asia Pacific, Latin America, and Europe, by delivering high-quality, client-aligned proposals that bolstered Siemens Energy’s global footprint. In the Japanese market, I directed strategic projects and successfully facilitated the company’s entry into this region, establishing a solid foundation for continued growth. Led a team responsible for developing technical offers for specialized steam turbine frames, optimizing processes through SOPs and resource allocation to deliver proposals that consistently met client expectations. Engaged with senior stakeholders, including Director and Chief Manager levels, presenting complex technical proposals that aligned with strategic goals and organizational priorities. Designed an Excel-based technology solution that enhanced proposal efficiency, enabling faster response to client needs and strengthening our competitive positioning. Successfully implemented a cloud-based data management system, significantly reducing proposal response times and improving initial proposal delivery. I also designed and delivered training programs for new talent and lateral hires, building team capabilities and preparing a skilled workforce for future challenges. Contributed to sustainability and decarbonization initiatives by offering specialized steam turbines for the cement and waste heat recovery markets, supporting clients in achieving their environmental goals. Recognized with multiple STAR awards, reflecting my consistent contributions to organizational growth.

Senior Proposal Engineer (Product Marketing) at Triveni Turbine Limited, Sep 2017 - Feb 2019 · 1 yr 6 mos, Greater Bengaluru Area, Implemented an in-house tool for thermal calculations of reaction technology-based steam turbines, significantly enhancing product efficiency and achieving complete proposal accuracy. This tool empowered the sales team with precise data, improving decision-making processes and supporting more effective client solutions.

Senior Engineer (Aftersales) at Triveni Turbine Limited, Jul 2015 - Aug 2017 · 2 yrs 2 mos, Pune Area, India, Managed key accounts in the western region by delivering dedicated support services, building strong and lasting client relationships. Leveraged cross-selling strategies to generate leads for annual maintenance contracts, achieving a high conversion rate and creating a sustained revenue stream for the organization. Cultivated consistent inquiries for spares and services, contributing to the growth of the business. Served as a technical consultant for clients' process improvement initiatives, optimizing process efficiency and providing solutions to complex business challenges. Demonstrated expertise in project management through the successful commissioning of industrial steam turbines, coordinating cross-functional teams, managing timelines, and optimizing resources to ensure smooth project execution. Excelled in a travel-intensive role, maintaining high levels of client satisfaction across regions by delivering prompt support and reliable service.

G.E.T at Triveni Turbine Limited, Jul 2014 - Jun 2015 · 1 yr, Bengaluru, Karnataka, India, • Intensive training on turbine design and operation. • Intensive training on turbine assembly at manufacturing plant for 6 months. • Attended 2 months training program on inspection, metrology and precision machining at TVS training and services, Chennai. • Introduction to departmental functioning at organizational level.

Education

Master of Business Administration - MBA, Indian Institute of Management, Indore

Advanced Leadership Program, Management, SDA Bocconi