Rishabh Damelay profile photo 1 on Tal

Rishabh Damelay

Sales BDR, SDR, CRA || Credit Reporting Analyst || Experian || LPU

Bengaluru

2+ years of work experience

Experian
Aug 20258 mosMar 2026

Hyderabad

Investigate and resolve consumer credit report disputes through the ACDV (Automated Credit Dispute Verification) process, ensuring accuracy and compliance with Fair Credit Reporting Act (FCRA) guidelines. Analyze credit reports in detail, including delinquency dates, account history, dispute reasons, charge-offs, and collection statuses, to identify discrepancies and ensure correct reporting. Perform data corrections and updates to credit files, ensuring accurate reflection of consumer credit information across reporting systems. Utilize Salesforce for case management, documentation, tracking dispute lifecycle, and maintaining audit-ready records. Collaborate with internal teams and stakeholders to validate data and ensure timely resolution within defined SLAs. Maintain consistent performance with 100% quality score and ~95% productivity, meeting all operational and compliance benchmarks. Adhere strictly to data privacy, security protocols, and regulatory compliance standards, ensuring confidentiality of consumer information.
Amazon
Jul 20241 yrJun 2025

Use advanced analytics and machine learning models to detect anomalies that may indicate fraudulent activities or policy exploitation. Develop and refine concession policies to prevent abuse while maintaining a positive customer experience. Maintain the integrity of its concession policies, protect its financial resources, and ensure that genuine customers can benefit from concessions fairly and appropriately.
Amazon
Mar 20245 mosJul 2024

Vendor Liaison: Communicate with service providers or installers to confirm appointments and installation details. Troubleshoot and resolve issues related to appliances, including operational problems or concerns about product features. Create detailed tickets for products that are damaged or defective, ensuring all relevant information is recorded. Monitor the resolution process for each ticket, keeping customers updated on progress and outcomes. Use the SRN (Service Request Number) system to escalate issues related to brand-specific installation problems or delays.
Amazon
Jul 20231 yr 1 moJul 2024

I have played a key role in optimizing operational processes and workflows. Through my meticulous analysis of data and identification of areas for improvement, I have implemented strategic initiatives that have led to increased efficiency and productivity within the team. This has resulted in streamlined operations and improved customer experiences. Collaboration is a fundamental aspect of my work, as I frequently partner with cross-functional teams to drive projects and initiatives forward. By leveraging my strong interpersonal skills, I have successfully fostered positive working relationships with colleagues at all levels of the organization. This collaborative approach has been crucial in achieving our team goals and delivering exceptional results to our customers. Furthermore, I am adept at utilizing various software systems and tools to track and monitor key performance indicators, ensuring that we consistently meet or exceed targets. My proficiency in data analysis allows me to identify trends and patterns, enabling me to make informed decisions that positively impact our operational performance. I take pride in my ability to adapt to changing priorities and thrive in a fast-paced environment. My proactive mindset and willingness to take on new challenges have allowed me to consistently contribute to the success of our team and exceed expectations.
Chegg Inc.
Dec 20231 yr 1 moDec 2024

Solve problems related to Economics solving textbook problems and Exam Related Queries of International College Students
Talview
Aug 20231 yr 1 moAug 2024

Melbourne, Victoria, Australia

Working as a freelance Exam Proctor with Talview Solutions, and it was a rewarding experience. As a proctor, I played a crucial role in ensuring the integrity and security of online exams. My responsibilities included verifying the identity of test-takers, monitoring them throughout the examination, and addressing any technical issues that arose. Working with Talview Solutions allowed me to leverage cutting-edge technology in the field of online proctoring. I gained valuable insights into the importance of maintaining academic honesty and the various tools and techniques available to achieve this. Collaborating with the talented team at Talview was a fantastic learning experience, and I appreciated the flexibility that comes with freelancing. It allowed me to expand my skill set and contribute to the smooth conduct of remote exams. I look forward to more opportunities like this in the future
Testbook
Aug 202311 mosJun 2024

Navi Mumbai, Maharashtra, India

As a Career Counselor at Testbook, I am responsible for guiding and assisting individuals in making informed decisions about their careers. I have built a strong rapport with clients, providing personalized guidance and support throughout their career journey. I conceptualize and develop various career development programs, workshops, and seminars to address the diverse needs of our clients. Through these initiatives, I have successfully helped numerous individuals gain clarity about their career goals and develop effective strategies to achieve them. My strong interpersonal and communication skills have been instrumental in building trust and rapport with clients. I actively listen to their concerns, offer empathetic guidance, and provide practical solutions to help them overcome career challenges.

Education

Lovely Professional University

Master of Business Administration - MBA, Finance and Financial Management Services

Lovely Professional University

20222 yrs2024
Bundelkhand University

Bachelor of Commerce - BCom, Business/Commerce, General

Bundelkhand University

20183 yrs2021

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Headline

Sales BDR, SDR, CRA || Credit Reporting Analyst || Experian || LPU

About

Dedicated Data Sales Manager with a demonstrated history of optimizing customer engagement and driving revenue growth. Pro{cient in leading sales teams, implementing ef{cient communication channels, and leveraging datadriven strategies to enhance customer satisfaction. Possesses a deep understanding of market dynamics, adept at identifying customer needs, and providing tailored solutions. Committed to building robust relationships, fostering teamwork, and consistently achieving sales targets. Strong leadership skills and a customer-centric approach have consistently delivered exceptional experiences and contributed to overall business success. Proven expertise in sales principles, strategies, and techniques, with a speci{c focus on chat-based communication channels. Successfully managed Flagship Device sales with a monthly turnover of $25,000 from US clients.

Location

Bengaluru

Work experience

Credit Reporting Analyst at Experian, Aug 2025 - Mar 2026 · 8 mos, Hyderabad, Investigate and resolve consumer credit report disputes through the ACDV (Automated Credit Dispute Verification) process, ensuring accuracy and compliance with Fair Credit Reporting Act (FCRA) guidelines. Analyze credit reports in detail, including delinquency dates, account history, dispute reasons, charge-offs, and collection statuses, to identify discrepancies and ensure correct reporting. Perform data corrections and updates to credit files, ensuring accurate reflection of consumer credit information across reporting systems. Utilize Salesforce for case management, documentation, tracking dispute lifecycle, and maintaining audit-ready records. Collaborate with internal teams and stakeholders to validate data and ensure timely resolution within defined SLAs. Maintain consistent performance with 100% quality score and ~95% productivity, meeting all operational and compliance benchmarks. Adhere strictly to data privacy, security protocols, and regulatory compliance standards, ensuring confidentiality of consumer information.

Concession Abuse Prevention (CAP) Team at Amazon, Jul 2024 - Jun 2025 · 1 yr, Use advanced analytics and machine learning models to detect anomalies that may indicate fraudulent activities or policy exploitation. Develop and refine concession policies to prevent abuse while maintaining a positive customer experience. Maintain the integrity of its concession policies, protect its financial resources, and ensure that genuine customers can benefit from concessions fairly and appropriately.

Large Appliance and Furniture Team (LIT )(AHS) at Amazon, Mar 2024 - Jul 2024 · 5 mos, Vendor Liaison: Communicate with service providers or installers to confirm appointments and installation details. Troubleshoot and resolve issues related to appliances, including operational problems or concerns about product features. Create detailed tickets for products that are damaged or defective, ensuring all relevant information is recorded. Monitor the resolution process for each ticket, keeping customers updated on progress and outcomes. Use the SRN (Service Request Number) system to escalate issues related to brand-specific installation problems or delays.

CS Operations Associate at Amazon, Jul 2023 - Jul 2024 · 1 yr 1 mo, I have played a key role in optimizing operational processes and workflows. Through my meticulous analysis of data and identification of areas for improvement, I have implemented strategic initiatives that have led to increased efficiency and productivity within the team. This has resulted in streamlined operations and improved customer experiences. Collaboration is a fundamental aspect of my work, as I frequently partner with cross-functional teams to drive projects and initiatives forward. By leveraging my strong interpersonal skills, I have successfully fostered positive working relationships with colleagues at all levels of the organization. This collaborative approach has been crucial in achieving our team goals and delivering exceptional results to our customers. Furthermore, I am adept at utilizing various software systems and tools to track and monitor key performance indicators, ensuring that we consistently meet or exceed targets. My proficiency in data analysis allows me to identify trends and patterns, enabling me to make informed decisions that positively impact our operational performance. I take pride in my ability to adapt to changing priorities and thrive in a fast-paced environment. My proactive mindset and willingness to take on new challenges have allowed me to consistently contribute to the success of our team and exceed expectations.

Chegg Expert at Chegg Inc., Dec 2023 - Dec 2024 · 1 yr 1 mo, Solve problems related to Economics solving textbook problems and Exam Related Queries of International College Students

Exam Proctor at Talview, Aug 2023 - Aug 2024 · 1 yr 1 mo, Melbourne, Victoria, Australia, Working as a freelance Exam Proctor with Talview Solutions, and it was a rewarding experience. As a proctor, I played a crucial role in ensuring the integrity and security of online exams. My responsibilities included verifying the identity of test-takers, monitoring them throughout the examination, and addressing any technical issues that arose. Working with Talview Solutions allowed me to leverage cutting-edge technology in the field of online proctoring. I gained valuable insights into the importance of maintaining academic honesty and the various tools and techniques available to achieve this. Collaborating with the talented team at Talview was a fantastic learning experience, and I appreciated the flexibility that comes with freelancing. It allowed me to expand my skill set and contribute to the smooth conduct of remote exams. I look forward to more opportunities like this in the future

Career Counselor at Testbook, Aug 2023 - Jun 2024 · 11 mos, Navi Mumbai, Maharashtra, India, As a Career Counselor at Testbook, I am responsible for guiding and assisting individuals in making informed decisions about their careers. I have built a strong rapport with clients, providing personalized guidance and support throughout their career journey. I conceptualize and develop various career development programs, workshops, and seminars to address the diverse needs of our clients. Through these initiatives, I have successfully helped numerous individuals gain clarity about their career goals and develop effective strategies to achieve them. My strong interpersonal and communication skills have been instrumental in building trust and rapport with clients. I actively listen to their concerns, offer empathetic guidance, and provide practical solutions to help them overcome career challenges.

Education

Master of Business Administration - MBA, Finance and Financial Management Services, Lovely Professional University

Bachelor of Commerce - BCom, Business/Commerce, General, Bundelkhand University