---
title: "Rishab R Achar - Customer Success Manager in Bengaluru | Tal"
description: "Meet Rishab R Achar, Product Management | Supply Chain SaaS | WMS • TMS • DMS | Customer-Led Product Strategy | Tekion, Ex-Reliance Retail | Moving into PM roles in logistics SaaS based in Bengaluru. AI stack includes gemini and lovable."
image: "https://tal.club/meet/rishab-r-achar/share-image"
---

# Rishab R Achar on Tal

## Headline

Product Management \| Supply Chain SaaS \| WMS • TMS • DMS \| Customer\-Led Product Strategy \| Tekion, Ex\-Reliance Retail \| Moving into PM roles in logistics SaaS

## About

Product professional with 4\+ years across WMS, TMS, and DMS platforms in supply chain, logistics, and automotive SaaS\. Deep on building platforms for the operator side of warehouse and fulfilment, and on the customer\-product side of enterprise B2B SaaS\. At Reliance Retail, I spent 21 months in the Supply Chain Platforms team, scoping WMS product modules for a warehouse network running 2\.5K\+ orders\(B2B and B2C\) a day\. I worked across Reliance's Pharma format \(Netmeds\) and Beauty format \(Tira\), owning module work on Addverb WMS, Shipsy TMS, and SAP WM\. I scoped and shipped Wave\-Based Picking, Cycle Count \(inventory accuracy went from 88% to 95%\), Batch Management, and Barcode Systems\. My highlight project was the Best Shipper Logic engine: a weight\-and\-pin\-code\-based routing engine I conceptualized end\-to\-end, built cross\-functionally with engineering, demand planning, procurement, and finance\. Result: on\-time delivery moved from 84% to 91% and cost per order dropped 9%\. At Tekion \(2\.5 years, current\), my role has evolved through three phases\. As Business Solutions Specialist for 22 months, I owned implementations on Tekion's ARC Platform: 15 rooftops going live per week, E2E testing of Parts and Service modules through UAT in pre\-production, and translating end\-user process gaps into feature enhancement proposals for the product team\. As Customer Success Specialist and now Customer Success Manager, I hold a portfolio of 32 US dealership accounts\. I drove Service AI feature adoption across technicians in my portfolio\. Contributed roughly $2K incremental MRR through Service AI and Auto Dispatch upsells\. Architected a multi\-phase product migration roadmap for Stanley Auto Group, aligning Product and Sales to ensure a seamless transition from legacy Tech\-Based Scheduling to Workload Planning via structured intermediate upgrades\. Across both roles, a consistent thread: bridging operator, business, and engineering to ship products that solve real operational problems and move measurable numbers\. Moving into formal PM roles in logistics SaaS\. Top targets include Manhattan Associates, GreyOrange, Locus, NewCold, BlueYonder, and Shipsy\. Open to conversations with anyone in WMS, TMS, DMS, dispatch optimization, or last\-mile tech\. Foundations: Lean Six Sigma Green Belt \(KPMG\), PGDM Ops and Marketing \(Indus Business Academy, Bangalore\), B\.E\. Electronics and Communication \(Global Academy of Technology\), Product Management Fellowship \(NextLeap\)\.

## Location

Bengaluru

## AI stack

gemini

lovable

## Work experience

Customer Success Manager at Tekion Corp, Apr 2026 \- Present · 5 mos, Bengaluru, Karnataka, India

Customer Success Specialist at Tekion Corp, Jan 2026 \- Mar 2026 · 3 mos, On\-site, Transition role between Business Solutions Specialist and Customer Success Manager\. Onboarded to a portfolio of accounts, ramped on customer engagement, adoption analytics, and CSM operating rhythms\. Handled inherited accounts through renewal cycles and identified early upsell candidates during ramp\.

Business Solutions Specialist, Professional Services at Tekion Corp, Feb 2024 \- Dec 2025 · 1 yr 11 mos, Bengaluru, Karnataka, India, Owned implementations of Tekion's ARC Platform \[Service \+ Parts\(Warehouse, Inventory, PO\)\] for automotive dealership customers\. Product\-implementation role at the intersection of customer, product, and engineering\. Ownership across the implementation lifecycle: • Store Go\-Lives: 15 dealership rooftops going live per week during peak implementation cycles\. Configured Tekion's platform from scratch per customer, ran implementation\-week tickets \(\~20 resolved per week\), managed user training and simulation\-week runs\. • UAT and E2E testing: built use cases and executed end\-to\-end testing of Parts and Service modules of the Automotive Retail Cloud Platform in pre\-production environment\. Documented gaps and drove resolution with engineering\. • Feature enhancement proposals: understood process gaps from end\-users during Go\-Lives and simulation weeks, translated them into structured feature enhancement proposals for the product team\. Root Cause Analysis \(RCA\) documentation for process improvement\. • Focus areas: Warehouse Management, Purchase Order, Inventory Management, and Service module features\. Direct hands\-on with the same product surfaces I now support as CSM\. This role gave me 22 months of product\-implementation depth on a SaaS platform serving 1000\+ dealerships across United States of America, and Canada\.

Product Management Fellowship at NextLeap, Jul 2023 \- Sep 2023 · 3 mos

Assistant Manager \- WMS Product & Operations at Reliance Retail, Jun 2023 \- Feb 2024 · 9 mos, Navi Mumbai, Maharashtra, India, Owned WMS product work for Reliance's Pharma format \(Netmeds\) and Beauty format \(Tira\) across warehouse networks running 2\.5K\+ orders per day\. Key work: • Product ownership: scoped and shipped WMS module enhancements on Addverb WMS and Shipsy TMS at Netmeds, and SAP WM plus Addverb WMS at Tira\. Cross\-functional pod with engineering, demand planning, procurement, and finance\. • Shipped wave based picking for a warehouse processing 2,500 orders daily\(B2C & B2B\), cutting picker travel time by 30% and order processing time by 15% compared to paper based picking\. • Best Shipper Logic \(my 0\-to\-1 project\): conceptualized a weight\-and\-pin\-code\-based routing engine to balance shipping cost against on\-time delivery\. Validated with 3 months of historical shipment data before engineering build\. Shipped end\-to\-end\. Result: on\-time delivery moved from 84% to 91% and cost per order dropped 9%\. • Additional WMS modules I scoped: Cycle Count \(inventory accuracy 88% to 95%\), Slotting, Return\-to\-Origin, Batch Management, and Barcode Systems\. All shipped and running in production\. • Cross\-team leadership: authored BRDs, defined functional requirements, led UAT cycles, drove rollout of

Management Trainee \- WMS Product & Operations at Reliance Retail, Jun 2022 \- May 2023 · 1 yr, Navi Mumbai, Maharashtra, India, Joined Reliance Retail's Supply Chain Platforms team as a Management Trainee straight out of PGDM\. Ramped on WMS product architecture, warehouse operations, and cross\-functional stakeholder management\. Contributions during trainee year: • WMS project requirements gathering: partnered with warehouse operations leadership at Reliance Digital to define feature requirements for WMS implementations at DC, & FC\. • Process mapping: documented existing warehouse workflows \(inbound, put\-away, replenishment, picking, packing, dispatch\) as reference maps for the engineering team to build against\. • Cross\-team collaboration: worked with 4 warehouse locations across Reliance Digital & Reliance's Pharma to understand format\-specific operational constraints and translate them into product requirements\. • Foundation building: this year set up the operational depth that fed directly into the Wave based picking, Best Shipper Logic project, Returns and the module ownership work I picked up as Assistant Manager in the following year\.

Operations Intern at Outlook Publishing \(India\) Pvt\. Ltd\., Jun 2021 \- Aug 2021 · 3 mos, Bengaluru, Karnataka, India

## Education

PGDM, Operations & Marketing, INDUS BUSINESS ACADEMY \- IBA, BANGALORE

Bachelor of Engineering \- BE, Electronics and Communication, Global academy of technology

[View the original profile](https://tal.club/meet/rishab-r-achar)

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