---
title: "Rini Rai - Product Manager in Bengaluru | Tal"
description: "Meet Rini Rai, Product @ Licious | Ex-Blinkit based in Bengaluru. AI stack includes cursor, github copilot, and langchain."
image: "https://tal.club/meet/rini-rai/share-image"
---

# Rini Rai on Tal

## Headline

Product @ Licious \| Ex\-Blinkit

## About

Product Manager · www\.rinirai\.com 11\+ years across analytics, growth, and product; building data\-driven systems at Tredence, Blinkit, and Licious\. Currently leading post\-order CX, AI automation, and supply chain at Licious, spanning service recovery, order tracking, AI\-led initiatives, and hub\-level automation, and in\-house platforms for Ticketing and Control Tower\. Outside of work, I build AI tools because I genuinely enjoy it\. Recent projects include a portfolio site with a recruiter\-facing AI chatbot, and a multi\-agent pipeline for generating structured insight reports\. It's the best way I've found to stay close to the technology I work with\. Core areas: post\-order CX · AI support tools · supply chain automation · retention and lifecycle

## Location

Bengaluru

## AI stack

cursor

github copilot

langchain

openai

## Work experience

Product Manager at Licious, Oct 2023 \- Present · 2 yrs 7 mos, Bangalore Urban, Karnataka, India, Driving product strategy across post\-order logistics, customer service, and control systems\. Focused on scalable platforms that improve SLA, cost, and resolution speed through automation and AI\. \- Led 20\+ initiatives improving SLA compliance, cost per delivery, and resolution turnaround \- Built Control Tower to track SLA breaches, DE movement, and inventory shortfalls in real time \- Developed automated batching and trip generation for 10L\+ monthly orders \- Replaced Salesforce with in\-house ticketing system, saving ₹72L annually \- Revamped order tracking, comms stack, and service recovery automation \- Built Customer 360 view combining NPS, tickets, and orders for agents \- Deployed AI\-driven QA and CoPilot to scale audits and assist resolution \- Working on AI/ML enhancements to batching, in\-app chat, and voicebot

Senior Manager \- Growth Analytics at Licious, Dec 2021 \- Oct 2023 · 1 yr 11 mos, Implemented strategic customer segmentation and analytics, driving retention and revenue growth while optimizing product availability and marketing efforts\. Worked on building and designing the loyalty program\.

Senior Manager \- Marketing at Blinkit, Jan 2020 \- Dec 2021 · 2 yrs, Gurgaon, India, Developed targeted marketing frameworks that boosted brand performance, improved customer conversion, and maximized return on investment during key sales events\.

Management Trainee at Tredence Inc\., May 2018 \- Jan 2020 · 1 yr 9 mos, Bengaluru, Karnataka, India, Led analytical initiatives to optimize marketing channels, resulting in significant cost savings and enhanced performance for a major retail client\.

Intern, Financial Advisory at Jana Urban Services for Transformation \(JUST\), Apr 2017 \- Jun 2017 · 3 mos, Bangalore

Programmer Analyst at Cognizant, Oct 2013 \- May 2016 · 2 yrs 8 mos, Pune, Automated project management processes and resource tracking, significantly improving operational efficiency and achieving substantial cost reductions across teams\.

## Education

PGPM, Finance, Strategy and Operations, Indian Institute of Management Tiruchirappalli

Bachelor of Engineering \(B\.E\.\), Electronics Engineering, Bhartiya Vidya Bhavans Sardar Patel Institute of Technology Munshi Nagar Andheri Mumbai

[View the original profile](https://tal.club/meet/rini-rai)

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