Headline

PhonePe||NIT Agartala

About

Results-driven product and business professional with proven experience in high-transaction B2C fintech and travel ecosystems. Adept at taking ownership of the end-to-end product lifecycle, driving customer retention, and transforming the post-sales customer experience. Highly skilled in blending traditional funnel optimization with analytical rigor and AI-driven strategies to resolve complex user issues, optimize operational performance, and deliver seamless product solutions.

Location

Bengaluru

AI stack

claude

gemini

perplexity

ChatGPT

Work experience

Graduate Trainee - Product Manager at PhonePe, Jul 2025 - Present · 1 y 2 mo, Bengaluru South, Karnataka, India, • Drove 6 Cr in annual premium revenue by managing the end-to-end product lifecycle for a high-transaction B2C travel insurance portfolio, executing strategies to boost customer satisfaction and retention. • Optimized established self-service funnels and reduced manual reporting effort by 40% using automated SQL dashboards, deploying analytical rigor to inform product decisions. • Acted as a key cross-functional leader, collaborating with business, operations, and design teams to scope, prioritize, and define important user outcomes and product touchpoints. • Orchestrated the integration of customized travel products, collaborating closely with engineering teams to deploy hybrid solutions blending traditional logic with AI-driven workflows. • Achieved an 18% absolute uplift in funnel conversion by developing a deep understanding of user behavior, utilizing quantitative data to pinpoint friction points and resolve customer problems. • Translated user-centric insights into precise requirements and user stories for interface design, conducting rigorous UAT to streamline the post-sales customer journey.

Intern - Product Manager at PhonePe, Jan 2025 - Jun 2025 · 5 mo, Bengaluru, Karnataka, India, • Recovered an estimated 14% of abandoned user journeys by recommending targeted interface optimizations, utilizing experimentation, and implementing collective problem-solving approaches at critical UX drop-off points. • Leveraged analytical rigor to analyze conversion funnels across internal databases exceeding 2 million rows via SQL, identifying actionable operational bottlenecks in a high-growth environment. • Explored the integration of automated workflows and AI logic to reduce weekly reporting time by 35%, ensuring timely tracking of core funnels and 15+ operational KPIs. • Stabilized customer retention rates by conducting root-cause analysis on post-sales funnel fluctuations and implementing rapid, user-centric corrective measures. • Demonstrated operational excellence by prioritizing and managing multiple analytics initiatives, synthesizing transactional datasets into high-impact product insights for senior leadership.

Education

B.Tech, Production Engineering, National institute of technology Agartala

ISC, St. Xavier's Collegiate School - India