Headline

Product Manager | Ex-Zoho | B2B/B2C digital products | SaaS | CRM | Feature ownership | Ideation to GTM | Roadmap planning | Market research | Data-driven | Cross-team collaboration | Financial Services

About

I’m a results-driven Product Manager with 4+ years of experience, including 3 years in B2B SaaS and enterprise CRM and 1.5 years in banking operations. With a strong technical foundation and a user-first mindset, I’ve led the end-to-end lifecycle of 25+ features, from concept and design to rollout and adoption tracking in globally used product - Zoho CRM, driving user adoption, retention, and business growth. Prior to transitioning into product management, I worked at Citicorp, where I handled pre-checks for international payments, risk reporting, and regulatory compliance with global standards like OFAC, AUSTRAC, and EU guidelines. That experience gave me a strong foundation in financial workflows, risk controls, and regulatory awareness, which I now apply to building compliant, secure, and scalable SaaS products. I’m passionate about building clean, user-centric experiences backed by market research and data, and I thrive in fast-paced environments where strategy meets execution and cross-functional collaboration drives real impact.

Location

Bengaluru

AI stack

claude

gemini

notion

Adobe Firefly

ChatGPT

ChatGPT Images

Work experience

Senior Associate Product Manager at Zoho, Feb 2022 - Jan 2025 · 3 yrs, Chennai, Tamil Nadu, India, Owned multiple core feature areas including Analytics (AI & conventional), Home Page, Module Views, Audit Logs, Motivator and Smart Filters. Drove end-to-end roadmap execution, delivering 25+ features from ideation to launch, including AI/ML-powered predictive & prescriptive insights. Conducted market and user research to shape strategy, boosting retention by 15%. Created PRDs/BRDs/wireframes, collaborated with cross-functional teams for high-quality delivery, and partnered on go-to-market rollouts, stakeholder demos, and KPI tracking to optimize adoption and product success.

Reconciliation Specialist (Banking Operations) at Citi, Jan 2020 - May 2021 · 1 yr 5 mos, Chennai, Tamil Nadu, India, Managed end-to-end international payments and fraud screening, ensuring compliance with OFAC, AUSTRAC, and EU regulations. Created MIS and compliance reports to improve efficiency and strengthen risk controls. Supported UAT testing and reporting (non-STP & S49), delivering actionable insights to senior management and ensuring regulatory adherence.

Education

Bachelor of Engineering - BE, Computer Science, I.F.E.T. College of Engineering

AKT Academy Matriculation Higher Secondary School