---
title: "Rickey Gedam - Assistant Manager in Bengaluru | Tal"
description: "Meet Rickey Gedam, Assistant Manager at WNS Global Services | Claim Investigator | Insurance Expert based in Bengaluru."
image: "https://tal.club/meet/rickey-gedam/share-image"
---

# Rickey Gedam on Tal

## Headline

Assistant Manager at WNS Global Services \| Claim Investigator \| Insurance Expert

## Location

Bengaluru

## Work experience

Assistant Manager at WNS, Nov 2024 \- Present · 1 yr 7 mos, On\-site

Lead Associate Operation at WNS, Jul 2018 \- Nov 2024 · 6 yrs 5 mos, Hybrid, • Handling Personal Injury Motor claim for UK insurance company\. \(Zurich\) • Analyze the performance of each team member and provide aid where necessary\. • Work alongside the UK operational team to ensure communication and operations are aligned\. • Managed the Motor Bodily injury claim process for Personal Lines, Commercial Brokers & Global corporate \(Market Facing Unit\)\. • Review the operations on a daily basis, ensuring schedules are met and all tasks are accomplished\. • Worked with Motor claims Handlers and Subject Matter expertise to manage all operational aspects of the department which includes coordination of resources, allocation of work, and management of performance\. • Handled process post liability admission, repudiation, making offers/negotiating offers for bodily injury, Delegated handling, and Northern Ireland / Scottish claims in Motor\. • Successfully identified and investigated several multi\-claim fraud\. • Investigated and analyzed complex coverage issues and claims referred to the Special Investigative Unit for potential fraud\. • Reviewed and analyzed suspicious and potentially fraudulent insurance claims\. • Trained other claims staff members on proper handling and evaluation of suspicious and potentially fraudulent claims\. • Cross\-trained and provided backup support for organizational leadership\. • Handling complaints from customers\. • Support, co\-ordinate and foster collaboration between our management team to ensure we are providing a quality service compliant with contractual arrangements and regulatory requirements\. • Established open and professional relationships with team members to achieve quick resolutions for various issues • Worked with team to identify areas of improvement and devised solutions based on findings\. • Motivating team members and assessing performance\. • Challenging process/procedures in context of continuous improvement\.

Senior Claims Analyst at WNS, Aug 2012 \- Apr 2018 · 5 yrs 9 mos, Bengaluru, Karnataka, India, • Handling Personal Injury Motor claim for UK insurance company\. • Identifying fraudulent claims and challenging it using panel Solicitor\. • Complete end to end processing of claims for TP insured and releasing payments\. • Negotiating the claim settlement offers with the TP solicitors\. • Settled minor to complex motor bodily injury claims after monitoring ongoing medical treatment and/or other ongoing procedures for appropriateness\. • Work directly with customers and guided them through the claims process and negotiated fair and equitable settlements\. • Manage multiple cases simultaneously and document every step of activity for each claim\. • Investigated, evaluated, and negotiated motor accident claims, in order to reach fair and equitable settlement for all parties involved in a fast\-paced environment\. • Reviewed and analyzed suspicious and potentially fraudulent insurance claims\. • Reviewed new files to determine current status of injury claim and to develop plan of action\. • 'Negotiate claim settlements and make recommendations for legal action when settlements are deemed non\-negotiable\. • Conducted day\-to\-day administrative tasks to maintain information files and process paperwork\. • Reviewed new files to determine current status of injury claim and to develop plan of action\.

Associate at WNS, Jul 2010 \- Aug 2012 · 2 yrs 2 mos, Bengaluru, Karnataka, India, • Developed and actualized customer service initiatives to decrease wait times\. • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs\. • Achieved high satisfaction rating through proactive one\-call resolutions of customer issues\. • Responded to customer calls and emails to answer questions about products and services\. • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction\. • Answered customer telephone calls promptly to avoid on\-hold wait times\. • Recommended products to customers, thoroughly explaining details\. • Responded to customer calls and emails to answer questions about products and services\. • Helped large volume of customers every day with positive attitude and focus on customer satisfaction\.

Customer Service Associate at Firstsource Solutions Limited India, Jun 2007 \- Dec 2009 · 2 yrs 7 mos, Bengaluru, Karnataka, India, • Resolved customer queries over phone and by email\. • Answering customer queries, concerns, and Complaints promptly and professionally\. • Providing accurate and helpful information about product or service\. • Assisting customers with billing and payment\-related inquiries\. • Identifying and resolving customer issues to ensure a positive customer experience\. • Providing information about features, benefits, and troubleshooting\.

## Education

Bachelor of Science \- BS, Electronic, Central Board of Secondary Education

[View the original profile](https://tal.club/meet/rickey-gedam)

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