---
title: "Richard Moon - Admission counselor in Bengaluru | Tal"
description: "Meet Richard Moon, Admission Counsellor / Customer Advisor (Sr. Advisor) based in Bengaluru. AI stack includes gemini and ChatGPT."
image: "https://tal.club/meet/richard-moon/share-image"
---

# Richard Moon on Tal

## Headline

Admission Counsellor / Customer Advisor \(Sr\. Advisor\)

## Location

Bengaluru

## AI stack

gemini

ChatGPT

## Work experience

Admission counselor at MusicPandit, Jun 2026 \- Present · 5 mos, Bengaluru

Advisor II Senior Representative at Concentrix, Jun 2025 \- May 2026 · 1 yr, Bengaluru, • Customer Success & Retention: Managed communication lifecycles for the Cayman Islands demographic, earning formal commendations from corporate clients for service excellence and high satisfaction scores\. • Workflow Optimization: Resolved complex inquiries within strict SLA/KPI boundaries while documenting detailed case notes to ensure long\-term account continuity\. • Rapid Impact Award: Demonstrated exceptional adaptability by becoming the first new hire to receive a formal client appreciation award within two weeks of tenure\.

Analyst at Xfinity, Sep 2023 \- Dec 2024 · 1 yr 4 mos, Chandigarh, India, • Revenue Generation & Upselling: Consistently drove business growth by pitching relevant product enhancements and articulating value\-added benefits to prospective and existing accounts\. • Lead Management: Handled high\-volume inbound and outbound communication portfolios, converting inquiries into revenue through strategic objection\-handling\. • Quality & Resolution: Utilized targeted diagnostic questioning to uncover root causes of technical service disruptions, maximizing first\-contact resolution\.

Healthcare Assistant at 1Stop Healthcare, Dec 2022 \- Apr 2023 · 5 mos, Colchester, England, United Kingdom

Manager at Target Records, Jan 2018 \- Dec 2021 · 4 yrs, Chandigarh, India, YouTube Channel of over 20 million \+ views\.

## Education

Master of Science \- MS, Psychology, University of Essex

Bachelor of Arts \(Psychology Hons\), Psychology, Panjab University, Chandigarh

[View the original profile](https://tal.club/meet/richard-moon)

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