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Richard Moon

Admission Counsellor / Customer Advisor (Sr. Advisor)

Bengaluru

6+ years of work experience

MusicPandit
Jun 20265 mosPresent

Bengaluru

Concentrix
Jun 20251 yrMay 2026

Bengaluru

• Customer Success & Retention: Managed communication lifecycles for the Cayman Islands demographic, earning formal commendations from corporate clients for service excellence and high satisfaction scores. • Workflow Optimization: Resolved complex inquiries within strict SLA/KPI boundaries while documenting detailed case notes to ensure long-term account continuity. • Rapid Impact Award: Demonstrated exceptional adaptability by becoming the first new hire to receive a formal client appreciation award within two weeks of tenure.
Xfinity
Sep 20231 yr 4 mosDec 2024

Chandigarh, India

• Revenue Generation & Upselling: Consistently drove business growth by pitching relevant product enhancements and articulating value-added benefits to prospective and existing accounts. • Lead Management: Handled high-volume inbound and outbound communication portfolios, converting inquiries into revenue through strategic objection-handling. • Quality & Resolution: Utilized targeted diagnostic questioning to uncover root causes of technical service disruptions, maximizing first-contact resolution.
Dec 20225 mosApr 2023

Colchester, England, United Kingdom

Jan 20184 yrsDec 2021

Chandigarh, India

YouTube Channel of over 20 million + views.

Richard’s AI Stack

gemini
gemini
ChatGPT
ChatGPT

Education

University of Essex

Master of Science - MS, Psychology

University of Essex

20221 yr2023
Panjab University, Chandigarh

Bachelor of Arts (Psychology Hons), Psychology

Panjab University, Chandigarh

20183 yrs2021

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Richard Moon on Tal

Headline

Admission Counsellor / Customer Advisor (Sr. Advisor)

Location

Bengaluru

AI stack

gemini

ChatGPT

Work experience

Admission counselor at MusicPandit, Jun 2026 - Present · 5 mos, Bengaluru

Advisor II Senior Representative at Concentrix, Jun 2025 - May 2026 · 1 yr, Bengaluru, • Customer Success & Retention: Managed communication lifecycles for the Cayman Islands demographic, earning formal commendations from corporate clients for service excellence and high satisfaction scores. • Workflow Optimization: Resolved complex inquiries within strict SLA/KPI boundaries while documenting detailed case notes to ensure long-term account continuity. • Rapid Impact Award: Demonstrated exceptional adaptability by becoming the first new hire to receive a formal client appreciation award within two weeks of tenure.

Analyst at Xfinity, Sep 2023 - Dec 2024 · 1 yr 4 mos, Chandigarh, India, • Revenue Generation & Upselling: Consistently drove business growth by pitching relevant product enhancements and articulating value-added benefits to prospective and existing accounts. • Lead Management: Handled high-volume inbound and outbound communication portfolios, converting inquiries into revenue through strategic objection-handling. • Quality & Resolution: Utilized targeted diagnostic questioning to uncover root causes of technical service disruptions, maximizing first-contact resolution.

Healthcare Assistant at 1Stop Healthcare, Dec 2022 - Apr 2023 · 5 mos, Colchester, England, United Kingdom

Manager at Target Records, Jan 2018 - Dec 2021 · 4 yrs, Chandigarh, India, YouTube Channel of over 20 million + views.

Education

Master of Science - MS, Psychology, University of Essex

Bachelor of Arts (Psychology Hons), Psychology, Panjab University, Chandigarh

Richard Moon - Admission counselor in Bengaluru | Tal