Headline

AI Product Manager | Applied AI & Automation | Driving Business Growth Through Customer-Centric Product Management | Content Creator

About

AI product owner operating between business and technology: taking ambiguous business problems, identifying where AI and automation create value, defining requirements and workflows, building with engineering, and driving solutions through validation and adoption.

Location

Bengaluru

AI stack

claude code

cursor

github copilot

notion

ChatGPT Images

Figma Make

Work experience

AI Product Manager at Ascendion, May 2025 - Present · 1 yr 5 mos, Bengaluru

Founder and Content Creator at tiddly_gourmet, Jun 2020 - Present · 6 yrs 4 mos, Bengaluru, • Founded and manage tiddly_gourmets, a food & lifestyle Instagram page based in Bengaluru. • Develop and execute end-to-end content strategies, from ideation and creation to publishing and audience engagement. • Grew the page to 11K+ followers through community-driven storytelling and locally relevant food content. • Collaborate with local brands and platforms like Swiggy and Zomato on paid campaigns and brand partnerships.

Customer Success & Support Manager at FreJun, Oct 2023 - May 2025 · 1 yr 8 mos, Bengaluru, • Shaped the product roadmap by translating customer feedback into prioritized, validated feature requests with Engineering and Product. • Built and scaled the Customer Support and Success functions from the ground up, establishing onboarding, escalation, and retention processes across both teams. • Owned the full post-sales lifecycle for enterprise accounts, driving onboarding, escalation management, and retention.

Customer Support Manager at GoFleet, Sep 2022 - Oct 2023 · 1 yr 2 mos, Bengaluru, Karnataka, India, • Managed a team to ensure customer satisfaction through effective onboarding, escalation management, and support. • Utilized CRM systems and ticketing systems to optimize processes and improve service quality. • Led training and development initiatives to enhance team performance and collaboration.

Technical Support Engineer II at NetApp, Aug 2020 - Aug 2022 · 2 yrs 1 mo, Bengaluru, Karnataka, India, • Providing Enterprise level support to the customers of NetApp from APAC and ASIAN region for the product E-series. • Create quality knowledge base articles to share information for reuse throughout the Technical Support Center and the customers. • Collaborating with engineering teams to provide bug fixes and recommendations/best practices.

Education

MCA - Masters of Computer Application, computer science, Vellore Institute of Technology

BCA - Bachelor of Computer Application, DR. VIRENDRA SWAROOP INST. OF COMPUTER STUDIES