Headline

Sr. Quality Assurance Specialist

About

At Genpact, my role as an Insurance Underwriter taps into a deep understanding of property and casualty, healthcare, and auto insurance sectors. Collaborating with a team, we've honed our approach to assessing risks and crafting insurance solutions tailored to diverse client needs. My analytical skills are cornerstone in evaluating policies and ensuring their alignment with regulatory standards. Although my educational background isn't listed, my competencies in the insurance landscape are a testament to my continuous learning and dedication to excellence in this field.

Location

Noida

Work experience

Senior Quality Assurance Specialist at Liberty Mutual Insurance, Oct 2025 - Present · 9 mos

Process Developer at GENPACT, Jan 2015 - Oct 2025 · 10 yrs 10 mos, Noida, Uttar Pradesh, India

Process Developer at Genpact India Pvt. Ltd., Jan 2015 - Oct 2025 · 10 yrs 10 mos, Manage different array of processes under the capabilities of: · Managing Property & Causality team and entire operational activities and SLAs. · Underwriting support, Policy Servicing & Support · Claims management, New Policy Issuance and Policy Audits · Managing a diversified product line for P&C, Auto, Healthcare, Claims, Policy Servicing, Payment, Billing for different segment of Group and Individual customers · Ensure timely denial/payment of benefits in accordance with jurisdictional requirements. · Team must pass the Knowledge Assessment Test (KAT) and coach if anyone fails. · Prepare SOPs for the process along with Process Maps · Maintain and disseminate updates for the process. · Prepare root cause analysis (RCA) and Action plan for the team. · Distribute daily work and update the team knowledge tracker. · Promptly investigate all assigned work with minimal supervision · Ensure productivity and quality targets must be met.

Education

Master, NDIM

12th & 10th, BIEC / BSEB