---
title: "Riccardo McCoy - Associate Director - Global Contracting Operations in Bengaluru | Tal"
description: "Meet Riccardo McCoy, Senior IT Leader | Expert in Global Contracting Operations & Order Management based in Bengaluru."
image: "https://tal.club/meet/riccardo-mccoy/share-image"
---

# Riccardo McCoy on Tal

## Headline

Senior IT Leader \| Expert in Global Contracting Operations & Order Management

## About

I am a dedicated and passionate professional with over a decade of experience in the IT and services industry with a proven track record in global contracting operations, system implementations, and team management\. My expertise lies in revenue and non\-revenue contract management, KPI reporting, quality project management, and process improvement\. With a Bachelor's Degree in Computer Applications, I possess a strong technical foundation, enabling me to innovate and excel in challenging environments\. I thrive on mentoring teams, fostering a culture of continuous improvement, and leading by example\. My professional journey is decorated with numerous awards for innovation, team management, and project development, reflecting my dedication to excellence\.

## Location

Bengaluru

## Work experience

Associate Director \- Global Contracting Operations at GSK, Nov 2025 \- Present · 6 mos, Bengaluru, Karnataka, India, Driving operational excellence and innovation in global contracting processes, leading strategic initiatives to optimize contract lifecycle management, enhance compliance, and deliver scalable solutions that support business growth and efficiency\. \- Contract Lifecycle Management \(CLM\): Driving design and implementation of advanced platforms like Ironclad to streamline workflows and improve efficiency\. \- Operational Strategy: Designing and executing global processes requirements that align with organizational objectives and regulatory standards\. \- Cross\-Functional Leadership: Collaborating with legal, procurement, tech and business teams to ensure seamless contracting operations at a global and local level\. \- Technology Enablement: Driving automation and data‑driven insights to reduce risk, streamline workflows, and accelerate contracting cycles through advanced CLM platforms and integrated analytics\.

Senior Manager \- Global Contracting Operations at GSK, Nov 2023 \- Oct 2025 · 2 yrs, Bengaluru, Karnataka, India, • Supervising the Conga platform as business owner, working together with the tech team and vendors for system specifications, enhancements & implementations\. • Maintaining documentation for contracting processes and identifying scope for improvement\. • Handling development & deployment of new templates on Conga\. • Spearheading the Global Contracting Operations Team, supervising Conga support, template updates, and legal review assignments while catering to team mentoring and initiating discussions\. • Regularly updating & maintaining training materials and organizing training to upgrade user skills and system adoption\. • Handling KPIs, metrics, dashboards, and analysis\. • Strategize license management based on usage/adoption\. • Ensuring service delivery effectiveness as well as administering SLAs and managing stakeholder feedback\.

Global Contracting Operations Service Manager \- Legal & Compliance at GSK, Aug 2023 \- Feb 2024 · 7 mos, Bengaluru, Karnataka, India

Global Order Contracts Data Management at Dell EMC, 2019 \- Jul 2021 · 2 yrs 7 mos, Bengaluru, Karnataka, India, • Allocated with supervising & upkeeping all global agreements as well as their associated information within the CMC \(Contracts Management Compliance\) database\. • Handled information related to various contract documents, including Revenue and Non\-Revenue Contracts, including Statements of Work, Change Orders, Schedules, Amendments, and Addendums\. • Performed data migration for all Standard Operating Procedures \(SOPs\) and transferred/revised them for accessibility on user\-friendly web pages\. • Created & implemented a process update tracking system to document process changes and applied it across different teams\.

Senior Analyst at Oracle India Pvt\. Ltd, Jan 2015 \- 2019 · 4 yrs 1 mo, Bengaluru, Karnataka, India, • Handled order processing and finalization for global customer requests, including multi\-million\-dollar transactions\. • Incorporate Oracle GSI & CPQ, Oracle Order Management R12 & Oracle Fusion Order Management for hands\-on and testing, alongside auditing, KPI reporting, and quality projects\. • Spearheaded teams in system updates testing and implementation, including handling the Global Escalation Email Inbox for timely and accurate issue resolution\. • Delegated live workload among 30\+ team members while ensuring compliance with SLA/TAT requirements\. • Organized complete training sessions for team and management, including update sessions, process training, and creating pre\-recorded video materials for related teams\.

## Education

Bachelor's Degree, Computer Applications, Sri Krishna Arts & Science college

Higher Secondary Certificate, Stanes Anglo\-Indian Higher Secondary School

[View the original profile](https://tal.club/meet/riccardo-mccoy)

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