Riccardo McCoy profile photo 1 on Tal

Riccardo McCoy

Senior IT Leader | Expert in Global Contracting Operations & Order Management

Bengaluru

3+ years of work experience

GSK
Nov 20256 mosPresent

Bengaluru, Karnataka, India

Driving operational excellence and innovation in global contracting processes, leading strategic initiatives to optimize contract lifecycle management, enhance compliance, and deliver scalable solutions that support business growth and efficiency. - Contract Lifecycle Management (CLM): Driving design and implementation of advanced platforms like Ironclad to streamline workflows and improve efficiency. - Operational Strategy: Designing and executing global processes requirements that align with organizational objectives and regulatory standards. - Cross-Functional Leadership: Collaborating with legal, procurement, tech and business teams to ensure seamless contracting operations at a global and local level. - Technology Enablement: Driving automation and data‑driven insights to reduce risk, streamline workflows, and accelerate contracting cycles through advanced CLM platforms and integrated analytics.
GSK
Nov 20232 yrsOct 2025

Bengaluru, Karnataka, India

• Supervising the Conga platform as business owner, working together with the tech team and vendors for system specifications, enhancements & implementations. • Maintaining documentation for contracting processes and identifying scope for improvement. • Handling development & deployment of new templates on Conga. • Spearheading the Global Contracting Operations Team, supervising Conga support, template updates, and legal review assignments while catering to team mentoring and initiating discussions. • Regularly updating & maintaining training materials and organizing training to upgrade user skills and system adoption. • Handling KPIs, metrics, dashboards, and analysis. • Strategize license management based on usage/adoption. • Ensuring service delivery effectiveness as well as administering SLAs and managing stakeholder feedback.
GSK
Aug 20237 mosFeb 2024

Bengaluru, Karnataka, India

Dell EMC
20192 yrs 7 mosJul 2021

Bengaluru, Karnataka, India

• Allocated with supervising & upkeeping all global agreements as well as their associated information within the CMC (Contracts Management Compliance) database. • Handled information related to various contract documents, including Revenue and Non-Revenue Contracts, including Statements of Work, Change Orders, Schedules, Amendments, and Addendums. • Performed data migration for all Standard Operating Procedures (SOPs) and transferred/revised them for accessibility on user-friendly web pages. • Created & implemented a process update tracking system to document process changes and applied it across different teams.
Oracle India Pvt. Ltd
Jan 20154 yrs 1 mo2019

Bengaluru, Karnataka, India

• Handled order processing and finalization for global customer requests, including multi-million-dollar transactions. • Incorporate Oracle GSI & CPQ, Oracle Order Management R12 & Oracle Fusion Order Management for hands-on and testing, alongside auditing, KPI reporting, and quality projects. • Spearheaded teams in system updates testing and implementation, including handling the Global Escalation Email Inbox for timely and accurate issue resolution. • Delegated live workload among 30+ team members while ensuring compliance with SLA/TAT requirements. • Organized complete training sessions for team and management, including update sessions, process training, and creating pre-recorded video materials for related teams.

Education

Bachelor's Degree, Computer Applications

Sri Krishna Arts & Science college

Higher Secondary Certificate

Stanes Anglo-Indian Higher Secondary School

Join Riccardo and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Riccardo McCoy on Tal

Headline

Senior IT Leader | Expert in Global Contracting Operations & Order Management

About

I am a dedicated and passionate professional with over a decade of experience in the IT and services industry with a proven track record in global contracting operations, system implementations, and team management. My expertise lies in revenue and non-revenue contract management, KPI reporting, quality project management, and process improvement. With a Bachelor's Degree in Computer Applications, I possess a strong technical foundation, enabling me to innovate and excel in challenging environments. I thrive on mentoring teams, fostering a culture of continuous improvement, and leading by example. My professional journey is decorated with numerous awards for innovation, team management, and project development, reflecting my dedication to excellence.

Location

Bengaluru

Work experience

Associate Director - Global Contracting Operations at GSK, Nov 2025 - Present · 6 mos, Bengaluru, Karnataka, India, Driving operational excellence and innovation in global contracting processes, leading strategic initiatives to optimize contract lifecycle management, enhance compliance, and deliver scalable solutions that support business growth and efficiency. - Contract Lifecycle Management (CLM): Driving design and implementation of advanced platforms like Ironclad to streamline workflows and improve efficiency. - Operational Strategy: Designing and executing global processes requirements that align with organizational objectives and regulatory standards. - Cross-Functional Leadership: Collaborating with legal, procurement, tech and business teams to ensure seamless contracting operations at a global and local level. - Technology Enablement: Driving automation and data‑driven insights to reduce risk, streamline workflows, and accelerate contracting cycles through advanced CLM platforms and integrated analytics.

Senior Manager - Global Contracting Operations at GSK, Nov 2023 - Oct 2025 · 2 yrs, Bengaluru, Karnataka, India, • Supervising the Conga platform as business owner, working together with the tech team and vendors for system specifications, enhancements & implementations. • Maintaining documentation for contracting processes and identifying scope for improvement. • Handling development & deployment of new templates on Conga. • Spearheading the Global Contracting Operations Team, supervising Conga support, template updates, and legal review assignments while catering to team mentoring and initiating discussions. • Regularly updating & maintaining training materials and organizing training to upgrade user skills and system adoption. • Handling KPIs, metrics, dashboards, and analysis. • Strategize license management based on usage/adoption. • Ensuring service delivery effectiveness as well as administering SLAs and managing stakeholder feedback.

Global Contracting Operations Service Manager - Legal & Compliance at GSK, Aug 2023 - Feb 2024 · 7 mos, Bengaluru, Karnataka, India

Global Order Contracts Data Management at Dell EMC, 2019 - Jul 2021 · 2 yrs 7 mos, Bengaluru, Karnataka, India, • Allocated with supervising & upkeeping all global agreements as well as their associated information within the CMC (Contracts Management Compliance) database. • Handled information related to various contract documents, including Revenue and Non-Revenue Contracts, including Statements of Work, Change Orders, Schedules, Amendments, and Addendums. • Performed data migration for all Standard Operating Procedures (SOPs) and transferred/revised them for accessibility on user-friendly web pages. • Created & implemented a process update tracking system to document process changes and applied it across different teams.

Senior Analyst at Oracle India Pvt. Ltd, Jan 2015 - 2019 · 4 yrs 1 mo, Bengaluru, Karnataka, India, • Handled order processing and finalization for global customer requests, including multi-million-dollar transactions. • Incorporate Oracle GSI & CPQ, Oracle Order Management R12 & Oracle Fusion Order Management for hands-on and testing, alongside auditing, KPI reporting, and quality projects. • Spearheaded teams in system updates testing and implementation, including handling the Global Escalation Email Inbox for timely and accurate issue resolution. • Delegated live workload among 30+ team members while ensuring compliance with SLA/TAT requirements. • Organized complete training sessions for team and management, including update sessions, process training, and creating pre-recorded video materials for related teams.

Education

Bachelor's Degree, Computer Applications, Sri Krishna Arts & Science college

Higher Secondary Certificate, Stanes Anglo-Indian Higher Secondary School