Headline

AI Product Manager | Building AI Products in Public | Ex-PwC · Ex-MakeMyTrip

About

AI has made building products faster. It hasn’t made building great products any easier. I’m fascinated by the space where AI, product thinking, and human behaviour intersect. The model is rarely the hardest part. Understanding users, earning their trust, and turning a promising demo into a product people actually use, that’s the real work. Over the past few years, I’ve worked on enterprise AI deployments, built AI products from scratch, and am documenting everything I learn along the way. I enjoy simplifying complex ideas, building in public, and sharing honest lessons from what works, what breaks, and what I’d do differently next time. I’m not interested in AI for the sake of AI. I’m interested in building products that solve real problems and helping more people understand how they’re built.

Location

Mumbai

AI stack

cursor

opencode

claudecode

Work experience

Freelance AI & Product Consultant at Self-Employed, Mar 2026 - Present · 6 mos, India, Advising founders and product teams on AI implementation, product strategy, and digital transformation. • Running Clarity Sprints — structured 90-minute sessions helping founders diagnose product, ops, and AI challenges and leave with a clear action plan. • LinkedIn ghostwriting for tech founders and senior PMs — building consistent thought leadership content that attracts the right audience. • Drawing on 3 years of enterprise AI deployment experience across BFSI, healthcare, and diagnostics to help teams move from AI ambition to AI execution. 📅 Book a Clarity Sprint: topmate.io/rheabhambhani OR DM !!

Associate at PwC, Jul 2023 - Mar 2026 · 2 yrs 9 mos, Mumbai, Maharashtra, India, • Led deployment of Microsoft Copilot GenAI features across Dynamics 365 CRM — scoped use cases across case summarisation, email generation, and knowledge retrieval, trained 1,000+ call centre agents nationally, achieving 40% reduction in call handling time • Designed an intelligent keyword-based case routing system, reducing escalation TAT from 24 hours to 3 hours — 8x improvement • Owned end-to-end delivery of digital products across BFSI and diagnostics — wrote PRDs, user stories, and acceptance criteria grounded in direct stakeholder sessions • Maintained and prioritised product backlog across concurrent workstreams, aligning engineering, QA, UX, and business on sequencing and trade-offs • Tracked feature adoption post-release, driving ~30% improvement through structured feedback loops and iterative enhancements

Business Student at Fighter Shots, Sep 2022 - Sep 2022 · 1 mo, • Conducted market research, to identify key pain points and conceptualised an AI-driven API solution, projected to improve business performance by 45%. • Presented a cost-benefit analysis and exit strategy, receiving commendation from the founder.

Product @ Ad tech at MakeMyTrip, Apr 2022 - Jun 2022 · 3 mos, Gurgaon, • Worked on B2B hotelier listing and checkout experience, focused on conversion improvement and drop-off reduction. • Ran A/B and multivariate experiments across UI and payment API flows — improved payment success rate by ~20%. • Analysed user behaviour and competitor flows to surface friction points and inform prioritisation. • Contributed to sponsored listings monetisation initiative with projected ₹20L incremental revenue impact. • Created wireframes and collaborated with design and engineering to ship iterative UI improvements

Yoga Instructor at Self-Employed, May 2021 - Jun 2021 · 2 mos, Online, Trained women of different age groups in the art of meditation and yoga.

Education

Member, Business Growth, GrowthX®

London Business School