Headline

Strategic IT Leader | Application Management Expert | Driving Digital Transformation & Service Excellence | $42M+ Cost Savings through Automation | Scaling High-Performing Teams | Cloud & DevOps Champion | ITIL-Certified

About

Strategic IT Leader | Digital Transformation Expert | Driving Innovation & Operational Excellence A results-driven IT leader with over 15 years of experience in application management, digital transformation, and client success, I specialize in optimizing IT operations, leading high-performing teams, and driving cost-efficient, scalable solutions. My expertise lies in enhancing service delivery, automating processes, and transforming legacy systems into agile, cloud-enabled infrastructures. Value Proposition I bridge the gap between technology and business objectives, ensuring seamless digital transitions while maximizing efficiency and cost savings. Adept at building future-ready teams, I champion automation, cloud adoption, and IT service excellence to reduce operational risks and enhance business continuity. Key Achievements • $42M+ Cost Savings – Transformed a legacy tool into a real-time web-based solution, streamlining processes and eliminating manual dependencies. • Scaling Operations – Successfully expanded the workforce from 100 to 600+ employees at Commonwealth Bank of Australia, ensuring seamless integration and performance optimization. • Enhanced Service Efficiency – Spearheaded automation initiatives, reducing vulnerability management efforts by 200+ days and driving 25% reduction in customer escalations. • Optimized Global IT Operations – Designed a Configuration Management Database (CMDB) for global clients, improving asset visibility and service efficiency. • Cloud & DevOps Advocate – Led migration strategies, transitioning from on-premise to cloud-based solutions, enhancing scalability and agility. Core Expertise • IT Service Management & Delivery Excellence • Process Automation & Cloud Transformation • Operational Cost Optimization • Risk & Change Management • Stakeholder & Vendor Management • High-Impact Team Leadership & Coaching I thrive in high-growth, fast-paced environments, solving complex challenges with data-driven decision-making and innovative technology adoption. Passionate about continuous improvement and strategic leadership, I am committed to driving excellence, enhancing customer satisfaction, and building future-ready IT ecosystems. Let’s connect to discuss how we can drive innovation together! 📧Do reach me out at: revathi.diwaker@gmail.com

Location

Bengaluru

Work experience

Agile Delivery Lead at Takeda, Jun 2025 - Present · 1 yr 1 mo, Greater Bengaluru Area

Application Management India Lead at Commonwealth Bank, Sep 2020 - Dec 2024 · 4 yrs 4 mos, Bengaluru, Karnataka, India, As the India Lead for Application Management, I have been instrumental in scaling operations, optimizing IT services, and enhancing digital resilience. Leading a cross-functional team, I drive strategic automation, cloud transformation, and operational efficiency, ensuring seamless service delivery across the bank’s critical applications. Key Achievements: • Scaled Workforce from 100 to 600+ – Spearheaded hiring, training, and operational setup, ensuring a high-performance culture. • $42M+ in Cost Savings – Engineered a real-time automation solution, streamlining processes and reducing manual interventions. • Vendor Transition Leadership – Successfully on-boarded and integrated 1,000+ FTEs from vendor teams to in-house operations. • Service Optimization – Revamped incident, problem, and change management processes, aligning with ITIL best practices to enhance efficiency. • Cloud & DevOps Integration – Championed cloud migration efforts, ensuring scalability, security, and agility in IT infrastructure.

Technical Business Consultant at Wells Fargo, May 2018 - Sep 2020 · 2 yrs 5 mos, Bengaluru, Karnataka, India, At Wells Fargo, I played a key role in streamlining IT operations, automating business processes, and optimizing system performance. My expertise in application support and business process engineering enabled faster resolution of IT issues, reduced downtime, and improved service reliability. Key Achievements: • $150K+ Annual Savings – Designed and implemented an automated operational workflow, significantly reducing manual intervention. • Enhanced Customer Experience – Developed proactive engagement models, leading to higher satisfaction scores and reduced escalations. • Process Standardization – Established best practices for IT operations, ensuring consistency and efficiency across global teams. • Vendor & Stakeholder Collaboration – Strengthened relationships with vendors and internal teams, improving service delivery and response times.

Relocation at Career Break, Oct 2016 - May 2018 · 1 yr 8 mos, Texas, United States, Due to personal reasons I quite the role at IBM and moved to Texas United states and upon return looked for job opportunities and joined Wells Fargo.

Process Owner at IBM, Feb 2010 - Oct 2016 · 6 yrs 9 mos, Bengaluru, Karnataka, India, During my tenure at IBM, I led IT service management, process automation, and quality enhancement initiatives for global clients. My focus was on delivering cost-efficient solutions, optimizing workflows, and aligning IT strategies with business goals. Key Achievements: • Designed a Global Service Management Framework – Created scalable ITSM processes, enhancing service quality and compliance. • Automated IT Workflows – Implemented smart automation solutions, reducing operational inefficiencies and manual workloads. • Customer Success Leadership – Spearheaded client-focused initiatives, driving increased service reliability and satisfaction levels. • Process Improvement & Governance – Established and enforced quality control measures, leading to significant performance improvements.

Education

Master's degree, Bioinformatics, Annamalai university

Bsc, Microbiology, Zoology and Chemistry, bangalore university