---
title: "Reshma Raju - Guest experience expert in Kochi | Tal"
description: "Meet Reshma Raju, Guest experience expert based in Kochi."
image: "https://tal.club/meet/reshma-raju/share-image"
---

# Reshma Raju on Tal

## Headline

Guest experience expert

## About

I am a hospitality professional with nearly 2 years of experience in front office operations, guest relations, and guest experience management within reputed hotel brands including Courtyard by Marriott\. My expertise includes managing guest check\-ins and check\-outs, VIP guest handling, reservations, billing, complaint resolution, upselling, and ensuring seamless guest satisfaction while maintaining luxury hospitality standards\. I have worked in high\-occupancy hotel environments where professionalism, quick problem\-solving, and strong guest engagement are essential\. I was promoted internally from Guest Service Associate to Guest Experience Expert based on performance excellence and was recognized for my grooming standards and guest handling skills\. I am passionate about creating memorable guest experiences and continuously growing within the hospitality industry\. I am now looking for opportunities with larger brands where I can contribute, learn, and advance my career further\.

## Location

Kochi

## Work experience

Guest experience expert at Courtyard by Marriott, Dec 2024 \- Mar 2026 · 1 yr 4 mos, Kochi, Kerala, India

Front Office Associate at Rustic Leisures Resorts and Hotels, Jun 2024 \- Dec 2024 · 7 mos, Vypin

Intern at Sheraton Grand Bangalore Hotel at Brigade Gateway, Dec 2023 \- Feb 2024 · 3 mos, Bengaluru, Karnataka, India

## Education

Bsc hospitality science \( aviation travel and tourism\), Hospitality, Yenepoya University

[View the original profile](https://tal.club/meet/reshma-raju)

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