Headline

Guest experience expert

About

I am a hospitality professional with nearly 2 years of experience in front office operations, guest relations, and guest experience management within reputed hotel brands including Courtyard by Marriott. My expertise includes managing guest check-ins and check-outs, VIP guest handling, reservations, billing, complaint resolution, upselling, and ensuring seamless guest satisfaction while maintaining luxury hospitality standards. I have worked in high-occupancy hotel environments where professionalism, quick problem-solving, and strong guest engagement are essential. I was promoted internally from Guest Service Associate to Guest Experience Expert based on performance excellence and was recognized for my grooming standards and guest handling skills. I am passionate about creating memorable guest experiences and continuously growing within the hospitality industry. I am now looking for opportunities with larger brands where I can contribute, learn, and advance my career further.

Location

Kochi

Work experience

Guest experience expert at Courtyard by Marriott, Dec 2024 - Mar 2026 · 1 yr 4 mos, Kochi, Kerala, India

Front Office Associate at Rustic Leisures Resorts and Hotels, Jun 2024 - Dec 2024 · 7 mos, Vypin

Intern at Sheraton Grand Bangalore Hotel at Brigade Gateway, Dec 2023 - Feb 2024 · 3 mos, Bengaluru, Karnataka, India

Education

Bsc hospitality science ( aviation travel and tourism), Hospitality, Yenepoya University