Headline

Senior Associate | 4+Yrs in Finance, Data Analysis & Customer Support | Skilled in SQL, Power BI, Python | TCS Champion Awardee | MBA in Finance | Seeking Growth in Tech-Driven Roles

About

Curious, data-driven, and award-winning — that’s how I’d describe myself. With over 3 years of experience as a Senior Process Associate at TCS, I specialize in transforming data into insights that drive operational excellence. Whether it’s resolving customer issues with empathy and efficiency, or developing dashboards in Power BI to aid decision-makers, I bring both technical and soft skills to the table. My foundation in finance, backed by an MBA from Nagpur University, has helped me understand the business impact of every decision and the numbers behind it. At TCS, I’ve been recognized with the Champion Award and Star of the Month for my contributions — a testament to my dedication, accuracy, and ownership. My work has spanned customer support, database management, and real-time data analysis, utilizing tools like SQL, Python, and Azure. I’m constantly learning and evolving. From mastering cloud computing basics to diving deeper into financial modeling, I believe that the best investment is in yourself. I’m now looking to pivot into more data-centric or finance-technology roles where I can contribute to smarter decision-making and organizational growth. If you’re looking for a detail-oriented, analytics-savvy professional with a strong finance background and a growth mindset — let’s connect. I’d love to learn about your challenges and explore how I can help solve them.

Location

Nagpur

Work experience

Senior Process Associate at Tata Consultancy Services, Oct 2021 - Present · 4 yrs 9 mos, Nagpur, Maharashtra, India · Hybrid, Tata Consultancy Services, Nagpur Senior Process Associate | Oct 2021 – Present At TCS, I managed high-volume customer interactions across chat, email, and phone, consistently achieving rapid and effective resolution rates. I enhanced client satisfaction by developing a structured database of shipping preferences, directly improving delivery accuracy and response times. Leveraging tools like Power BI and SQL, I extracted and visualized critical insights that supported key operational decisions. I maintained data integrity through rigorous validation and cleansing processes, and documented procedures that improved process consistency across teams. My contributions led to multiple accolades, including the Champion Award and Star of the Month, reflecting both quality and productivity. I collaborated closely with the onshore team, earning recognition for timely project execution and strong communication. My role also involved regular reporting and KPI tracking, enabling stakeholders to make data-driven decisions confidently.

Senior Associate at Tata Consultancy Services, Oct 2021 - Apr 2025 · 3 yrs 7 mos, Nagpur, Maharashtra, India · Hybrid

Senior Process Associate at Tata Consultancy Services, Oct 2021 - Apr 2025 · 3 yrs 7 mos, Nagpur, Maharashtra, India · Hybrid

Education

Master of Business Administration - MBA, Finance & Marketing, Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur

B.com, Accounting and Finance, rtmnu