---
title: "Renuka Patil - Customer Service Associate in Bengaluru | Tal"
description: "Meet Renuka Patil, Customer Support Specialist | Aspiring Data Analyst | Sr Customer Support | SME | Team Lead based in Bengaluru."
image: "https://tal.club/meet/renuka-patil-1/share-image"
---

# Renuka Patil on Tal

## Headline

Customer Support Specialist \| Aspiring Data Analyst \| Sr Customer Support \| SME \| Team Lead

## About

Customer Experience professional with 6\+ years in email support operations across tech companies including Truecaller, Slice, and Wipro — with global user exposure and hands\-on experience across Android and iOS platforms using CRM tools like Salesforce and Jira\. At Truecaller, I owned end\-to\-end email support operations — from user onboarding to offboarding — handling complex product queries with accuracy and empathy\. I built a strong capability in identifying issue trends across user touchpoints and converting those into actionable Jira tickets, directly influencing product improvements in close collaboration with tech teams\. \*\*What I bring:\*\* \- End\-to\-end email support operations and SLA management \- Issue trend identification, root cause analysis, and cross\-functional escalation \- Hands\-on with Excel, Salesforce, Azure Databricks, and SQL \(upskilling\) \- \*\*Proficient in AI tools\*\* — actively use \*\*ChatGPT and Claude \(Anthropic\)\*\* for drafting support responses, summarizing tickets, knowledge base creation, and workflow automation \- Strong written communication with a customer\-first mindset With an MCA background and a genuine interest in data, I'm transitioning into Data Analysis and Business Analysis — combining domain expertise with analytical thinking to turn operational insights into better decisions\. \*\*Currently upskilling in:\*\* SQL, Excel, Power BI, and data visualization\. \*\*Open to roles in:\*\* Sr Customer Support Executive, Operations Analysis, Operations Analytics, Data Analysis, SME, TL positions in Bangalore\. Let's connect\!

## Location

Bengaluru

## Work experience

Customer Service Associate at Truecaller, Aug 2023 \- Present · 3 yrs, Bengaluru, Karnataka, India, Role:Customer Service Executive \- Responsibilities: \- Provided comprehensive email support for diverse global customer queries\. \- Conducted detailed troubleshooting for Android and iOS issues, enhancing app usability worldwide\. \- Managed and tracked support tickets using Jira, ensuring timely resolution for international customers\. \- Leveraged Freshdesk for efficient customer support, improving response times and customer satisfaction globally\.

Customer Support Representative at Truecaller, Aug 2023 \- Present · 3 yrs, ●​ Deliver global customer support, including European regions, by resolving complex inquiries related to caller ID, fraud detection, and AI\-driven service ●​ Leverage Salesforce to manage and resolve technical issues, ensuring prompt and accurate resolutions\. ●​ Troubleshoot iOS and Android platform concerns, enhancing the reliability of Truecaller’s offerings\. ●​ Collaborate cross\-functionally with teams in Finance, Legal, and Professional Services to resolve escalations and optimize processes\. ●​ Drive process improvements to enhance support efficiency and maintain high user satisfaction across diverse regions\.

Customer Service Executive at slice, Aug 2022 \- Aug 2023 · 1 yr 1 mo, ●​ Specialized in fintech customer support, addressing transaction disputes, Visa card issues, and payment\-related queries\. ●​ Utilized tools like Freshdesk and Zendesk for streamlined ticket management and efficient resolution of fintech\-related concerns\. ●​ Built a strong understanding of financial technology products, providing tailored solutions to user challenges\.

Customer Service Representative at slice, Apr 2022 \- Aug 2023 · 1 yr 5 mos, Bengaluru, Karnataka, India, Role:Customer Service Executive \(Apr 2022 – Aug 2023\) \- Responsibilities: \- Resolved customer queries via Freshdesk and Zendesk, maintaining high customer satisfaction\. \- Addressed and resolved customer disputes, transaction issues, and Visa card\-related queries\. \- Improved customer experience by providing clear and effective solutions\.

Associate at Wipro, Aug 2020 \- Feb 2022 · 1 yr 7 mos, Bengaluru, Karnataka, India, Role:Associate \(Aug 2020 – Feb 2022\) \- Responsibilities: \- Utilized Salesforce for managing global customer relationship management, streamlining sales processes\. \- Generated and analyzed weekly team and daily quality reports to drive performance improvements\. \- Managed and trained new team members, fostering a high\-performing team environment\. \- Conducted thorough email and call audits, ensuring adherence to quality standards for international clients\.

Customer Specialist at Nestaway, May 2019 \- Jun 2020 · 1 yr 2 mos, Bengaluru, Karnataka, India, Role:Customer Champion – Customer Care \(May 2019 – Jun 2020\) \- Responsibilities: \- Managed high\-priority social media and CEO email escalations, ensuring timely and satisfactory resolutions\. \- Provided expert support to tenants and owners, enhancing overall customer satisfaction\. \- Collaborated with cross\-functional teams to resolve complex issues, improving service delivery\.

Project Trainee at IT Cell, CINS Pune University, Jan 2015 \- May 2015 · 5 mos, ●​ Designed and developed dynamic web applications using ASP\.NET \(MVC Framework\), HTML, CSS, and jQuery\. ●​ Contributed to creating user\-focused designs, improving the efficiency and functionality of university systems\.

## Education

Master of Computer Applications, Computer Programming, Specific Applications, Abhinav Education Society

Bachelor of Computer Science, Computer Science, Swami Vivekanand International School and Junior College

[View the original profile](https://tal.club/meet/renuka-patil-1)

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