About
I'm a Site Reliability Engineer and Mainframe Developer with 14 years of experience in mainframe and database applications for retail banking and the payment cards industry, across American Express and TCS. I stabilize systems and remove manual effort. My work includes trend analysis, automating repetitive operational steps, proactive alerting, root cause analysis, and process improvements that reduce errors. At American Express, I've helped reduce incident volume by 30% and automated manual tasks through simple, targeted fixes that save significant effort hours. At TCS, I was rated in the highest performance band for 7 consecutive years. I use AI to work faster on top of deep domain experience: accelerating root cause analysis and debugging, generating DB2 queries, and triaging escalations. Outside work, I built Thrive, a native Android productivity app, using AI-assisted development (Claude Code, Emergent.ai) in a stack I hadn't used before: React, Capacitor, and Firebase. Domains: clearing and settlement, fraud, disputes, credit collections, digital wallets. Skills: COBOL, JCL, DB2, CICS, incident and problem management, automation, ITIL. Open to remote, fixed-price projects in SRE automation, mainframe development, and legacy system analysis.
Work experience
Site Reliability Engineer at American Express, Oct 2022 - Present · 4 yrs 1 mo, Bengaluru, Karnataka, India
Asst. System Engineer at Tata Consultancy Services, Sep 2012 - Oct 2022 · 10 yrs 2 mos
