---
title: "Renuka Devi - Process Specialist – Opportunity to Order in Chennai | Tal"
description: "Meet Renuka Devi, Process Specialist @ Infosys BPM | Order Management Expertise based in Chennai."
image: "https://tal.club/meet/renuka-devi/share-image"
---

# Renuka Devi on Tal

## Headline

Process Specialist @ Infosys BPM \| Order Management Expertise

## About

Results\-driven Order Management and Data Operations professional with 15\+ years of experience in managing end\-to\-end order lifecycle, ERP data validation, and business reporting within global delivery environments\. Currently working as a Process Specialist at Infosys BPM, I specialize in order processing, data accuracy, and cross\-functional coordination to ensure seamless operations\. I have hands\-on experience with ERP systems \(including SAP\), handling order entry, validations, reporting, and issue resolution while maintaining high SLA and quality standards\. Key strengths include: • End\-to\-end Order Management & Order Lifecycle Handling • ERP/SAP Data Validation & Accuracy Improvement • Reporting, Dashboarding & Data Analysis • Stakeholder Communication & Cross\-functional Coordination • Process Improvement & Operational Efficiency I am passionate about improving process efficiency, reducing errors, and delivering consistent business value through data\-driven decisions\. Open to opportunities in Order Management, Operations, and Data Management roles where I can contribute my expertise and grow into leadership positions\.

## Location

Chennai

## Work experience

Process Specialist – Opportunity to Order at Infosys BPM, Mar 2022 \- Present · 4 yrs 3 mos, Chennai, Tamil Nadu, India, • Manage end\-to\-end order lifecycle including order entry, validation, processing, and updates in ERP systems • Ensure data accuracy and compliance through thorough validation checks and quality controls • Generate and maintain operational reports to track order status, SLAs, and performance metrics • Collaborate with sales, supply chain, and internal teams to resolve order\-related issues • Handle schedule changes, part number updates, and order modifications efficiently • Support process improvement initiatives to enhance operational efficiency and reduce errors • Maintain high SLA adherence and deliver consistent quality in a fast\-paced environment

Order Management Analyst at NTT, Feb 2021 \- Feb 2022 · 1 yr 1 mo, Chennai, Tamil Nadu, India, Key Achievements Processed 225\+ orders \(simple to complex\) with strong focus on accuracy, clean documentation, and timely processing\. Coordinated with 92\+ unique clients, maintaining up\-to\-date databases for PO confirmations, SLA tracking, and customer communication\. Resolved complex order issues \(service part codes, revised PO mismatches, freight delays\) reducing escalations significantly\. Supported enterprise clients including CTS, HDFC Bank, Airtel, HSBC, Indian Bank, ensuring compliance with contract terms\. Managed contract pricing updates, renewals, invoice clarifications, and escalations with strong customer\-facing communication\. Delivered high\-impact visual dashboards using Power BI, DAX, Power Query, helping leadership identify trends and optimize performance\. Maintained audit\-ready order packages and drove improvements in vendor coordination & fulfillment efficiency\.

Order Manager at NTT DATA, Feb 2021 \- Feb 2022 · 1 yr 1 mo, Processed 225\+ simple to complex orders ensuring timely fulfillment\. Managed SFDC case handling and order status dashboards\. Improved fulfillment rate by 25% and CSAT by 20%\.

Inside Sales Support at HP India Sales Pvt Ltd, Oct 2010 \- Jun 2020 · 9 yrs 9 mos, Chennai, Tamil Nadu, India, Key Achievements Delivered daily/weekly/monthly MIS reporting for PAN\-India postpaid customer base, supporting Centre Heads and VPs with key insights\. Automated key reports \(billing, DND compliance, customer trends\) using CRM & Cognos, reducing manual workload by 30%\. Managed payroll, incentives, attendance, attrition and complaint flow analysis with high data accuracy\. Improved DND customer reporting compliance for TRAI through structured, audit\-ready reporting\. Strengthened client satisfaction by preparing custom reports, analysis decks, and executive business reviews\.

Senior Executive Management Information System at Tech Mahindra, Mar 2008 \- Oct 2010 · 2 yrs 8 mos, \- Daily MIS Reports on TTSL Post paid Pan India Customer Base, Monthly PPT to Centre Heads & VP \- Extraction of online reports on CRM and COGNAS Tools, Handling DND Customer Base Data & TRAI Requirements/Analysis \- Payroll database management, Calculating Incentives for Associates and sending to HR Department\. \- Attendance and Attrition database management, Preparing the Call flow analysis on process wise\. \- Client billing & Complaint Flow analysis\. \- Hands on experience in Nortel & Avaya Tools\. \- Meeting client requirements on assorted PPT’s & Analysis\. \- Preparing Monthly compliant trend analysis of DND base customers for TRAI

## Education

Master of Business Administration, Finance, General, University of Madras

Bachelor of Commerce \- BCom, Business/Commerce, General, Ethiraj College for Women, Chennai

[View the original profile](https://tal.club/meet/renuka-devi)

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