Headline

IT Managed Services Leader | $1.2B Vendor Portfolio· $33M Saved | ISO 27001·NIST ·TPRM | IT Managed Services ·Transformation · Service Delivery .Strategic Vendor Mgmt | Fortune 500, GCC & Big 4 | IIT Kanpur

About

Seasoned Global IT Vendor Manager and Managed Service leader with 20+ years of progressive experience delivering enterprise transformation across Fortune 500 organisations and Big 4 consulting environments. I bring deep expertise across global vendor portfolio governance, MSP management, sourcing strategy, ITSM transformation, and third-party risk management, complemented by cybersecurity governance (ISO 27001, NIST CSF, CIS Controls). My track record includes managing a $1.2B vendor portfolio across 5 global suppliers with 99.8% SLA compliance, delivering $33M+ in cumulative cost savings through contract renegotiation and vendor optimisation, and leading complex IT transitions across US, EMEA, APAC, and GCC with zero business disruption. Areas of Expertise: Vendor & MSP Management · Vendor Portfolio Governance · Sourcing Strategy & Commercial Negotiations · ITSM Transformation (ServiceNow) · Managed Services · Service Delivery · IT Transitions · TPRM · Cybersecurity Governance & GRC · ISO 27001 · NIST CSF · CIS Controls I have served clients across financial services, oil & gas, inter-government, pharmaceuticals, and retail, driving vendor governance, security strategy, risk frameworks, and operational excellence at scale. Currently serving as Senior Manager – Cybersecurity & Consulting at ISG (Information Services Group), Bengaluru. Open to conversation and feel free to reach out.

Location

Bangalore Urban

AI stack

claude

openai

perplexity

Langflow

LiteLLM

OpenRouter

Work experience

Senior Manager at ISG (Information Services Group), Oct 2022 - Present · 4 yrs 1 mo, Bengaluru, Karnataka, India

Risk Security & Compliance Advisor at ExxonMobil, Jul 2021 - Aug 2022 · 1 yr 2 mos, Greater Bengaluru Area, - Advisor to all IT Risk Assessment and it’s related Risk elements across Unified Communication Collaboration (UCC) and End User Computing (EUC) organisations. - Manages UCC Telecom vendors in terms of relationship, contract and billing validations.

Global IT Vendor Manager at ExxonMobil, Jan 2018 - Jul 2021 · 3 yrs 7 mos, Greater Bengaluru Area, - IT Vendor Mgr for Managed Service Providers (MSP) program including * Commercial Mgmt * Vendor Relationship & Governance * Supplier Risk & Compliance * Supplier Performance

Account Manager at Aricent, Feb 2016 - Jan 2018 · 2 yrs, 1. Account Manager for Staff Contingent labour portfolios. 2. Consulting for Telecom sector in Africa & Middle-East countries. - IT Transitions / Transformation - Service Migration covering Infrastructure & Applications Operations - IT Process & Operation Stability

Management Consultant at KPMG, Mar 2013 - Dec 2015 · 2 yrs 10 mos, Bangalore, - CIO Advisory - IT Process Consulting - Implementation Project Management

Global IT Delivery & Transitions Lead at TCS, Aug 2007 - Mar 2013 · 5 y 7 mo, Bangalore, Played multiple roles such as: - IT Service Management Tower Lead - Global IT Change Manager - Service Delivery Manager - Global IT Transition & Transformation Lead

Education

Post Graduate Certificate, Cyber Security, INDIAN INSTITUTE OF TECHNOLOGY KANPUR

Master of Business Administration - MBA, PGDBA, St Joseph's Institute of Management