Headline

MA Sociology | B.Com

About

Dynamic and detail-oriented operations professional with proven experience in chargeback management, fraud detection, dispute resolution, and customer support within banking and e-commerce industries. Adept at analyzing transaction patterns, minimizing financial risks, ensuring compliance, and delivering exceptional customer experiences. Strong communication, problem-solving, and multitasking abilities with a commitment to operational excellence and organizational growth.

Location

Greater Chennai Area

Work experience

Chargebacks Associate I at Poshmark, Oct 2024 - Feb 2026 · 1 yr 5 mos, Chennai, Tamil Nadu, India, My role as a chargeback associate is crucial in maintaining financial integrity. I diligently gather evidence to contest chargebacks, ensuring fair resolutions for all parties involved. Furthermore, my ability to identify fraud is essential in preventing future occurrences and safeguarding resources. Recognizing trends allows for proactive measures to mitigate risks and protect against potential losses. Ultimately, my work contributes to a safer and more reliable environment for purchases.

Process Associate at HCLTech, Oct 2023 - Jun 2024 · 9 mos, Ambattur, Tamil Nadu, India

HR Intern at Uniq Technologies, Jun 2023 - Jul 2023 · 2 mos, Chennai, Tamil Nadu, India

Finance Intern at VBIND INNOVATION PVT LTD, May 2021 - Jul 2021 · 3 mos, Remote

Education

Master's degree, Sociology, Queen Mary's College

Bachelor of Commerce - BCom, Business/Commerce, General, Bhaktavatsalam Memorial College For Women