---
title: "Reddy Prakash Kavali - Operations Associate in Greater Bengaluru Area | Tal"
description: "Meet Reddy Prakash Kavali, ServiceNow Administrator (ITSM/HRSD/ITIL)| Python, SQL, Power BI | 2 Yrs Reducing Manual Ops Work at Lyte Calc Technologies based in Greater Bengaluru Area. AI stack includes claude and openai."
image: "https://tal.club/meet/reddy-prakash-kavali/share-image"
---

# Reddy Prakash Kavali on Tal

## Headline

ServiceNow Administrator \(ITSM/HRSD/ITIL\)\| Python, SQL, Power BI \| 2 Yrs Reducing Manual Ops Work at Lyte Calc Technologies

## About

Most ServiceNow admins wait for tickets to land in their queue\. I spend my time asking why the ticket existed in the first place — and building the Flow Designer workflow or Business Rule that makes sure it doesn't come back\. I administer ITSM and HRSD on ServiceNow at Lyte Calc Technologies, working across CMDB, Service Catalog, ACLs, and Script Includes\. My job isn't just keeping the platform running — it's finding the manual, repetitive steps buried in incident and request workflows and rebuilding them so they run themselves\. That instinct got me a "Best Quality of the Quarter" award, and it's the same instinct I bring to every new integration I touch, including REST API work that connects ServiceNow to the other systems a business actually runs on\. Outside the platform itself, I use Power BI and SQL to turn raw ticket and CMDB data into something operations leaders can actually act on, and I'm picking up Python and JavaScript to go deeper into scripting rather than staying config\-only\. If you're hiring for ServiceNow ITSM/HRSD administration, platform support, or an admin who's ready to grow into development — I'm worth a conversation\. Message me directly or drop a note in the comments I check both\. ServiceNow, ITSM, HRSD, CMDB, Service Catalog, ACLs, Script Includes, Flow Designer, Business Rules, REST API, Power BI, SQL, Python, JavaScript\.

## Location

Greater Bengaluru Area

## AI stack

claude

openai

## Work experience

Operations Associate at Lyte calc technologies, Oct 2024 \- Present · 2 yrs, Bengaluru, Karnataka, India, Associate, Operations Monitoring — Lyte Calc Technologies Pvt\. Ltd\.\*\* \- Cut down recurring manual triage work in the incident queue by building and refining Business Rules and ACLs that route and validate tickets automatically, instead of relying on agents to catch errors after the fact\. \- Improved the accuracy and completeness of the CMDB by auditing configuration item records and correcting mismatches, so downstream Incident and Change processes stopped breaking on bad data\. \- Extended core ITSM functionality by developing Script Includes and GlideRecord\-based scripts, closing gaps that out\-of\-the\-box ServiceNow configuration couldn't handle\. \- Connected ServiceNow to external systems through REST API integrations, removing manual data re\-entry between platforms for the operations team\. \- Built Power BI dashboards on top of ticket and SLA data so leadership could see bottlenecks in the queue without asking someone to pull a report manually\. \- Recognized with "Best Quality of the Quarter" for consistency in ticket handling and platform configuration accuracy\. TOP 10 SKILLS TO LIST 1\. ServiceNow 2\. ITSM \(IT Service Management\) 3\. HRSD \(HR Service Delivery\) 4\. ITI 5\. Flow Designer 6\. Business Rules 7\. Script Includes 8\. GlideRecord 9\. REST API Integration 10\. Power BI secondary/supporting skills \(still searchable, lower priority\): ACLs, Service Catalog, SQL, Python, JavaScript, ITIL\.

## Education

Bachelor's degree, Computer Science, Sri Venkateswara arts college

[View the original profile](https://tal.club/meet/reddy-prakash-kavali)

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