---
title: "Raymond Francis - Lead Sales Operations Specialist in Pune Division | Tal"
description: "Meet Raymond Francis, Ex-SunGard Data System, Ex-Symantec Pvt. Ltd, Ex-ServiceNow Pvt Ltd. Sales Operations, Sales Forecasting and Pipeline Management, Data Governance, Data Strategy, Stakeholder Management, Salesforce, Customer Master Data based in Pune Division."
image: "https://tal.club/meet/raymond-francis/share-image"
---

# Raymond Francis on Tal

## Headline

Ex\-SunGard Data System, Ex\-Symantec Pvt\. Ltd, Ex\-ServiceNow Pvt Ltd\. Sales Operations, Sales Forecasting and Pipeline Management, Data Governance, Data Strategy, Stakeholder Management, Salesforce, Customer Master Data

## About

Highly organized and analytical Sales Operations professional with 15\+ years of experience, driving revenue growth and improving sales efficiency\. Proven track record of success in collaborating with cross\-functional teams to achieve organizational objectives\. Expertise in sales forecasting, pipeline management, and deal review and contract management\. Demonstrated ability to identify and implement process improvements, resulting in increased sales productivity and customer satisfaction\. Strong analytical and problem\-solving skills with a keen eye for detail\. I am committed to driving operational excellence and building strong relationships with internal stakeholders\. Core Competencies • Xactly • Reports & Dashboards • Sales Operations • Data Analysis • Stakeholder Management • Data Quality • Case Management • Salesforce • Sales Enablement • Data Loader in SFDC • Team Management • Forecasting • Data Governance • Sales process optimization • Informatica MDM • Hiring and training KEY DELIVERABLES • Developing and implementing procedures for effective Sales Operations / Data Quality • Provide effective sales management support • Implementation of Sales Operations plan • Guaranteeing adherence to legal and company regulations • Have strong analytical and writing skills and display the ability to work independently and solve issues that arise • Regularly monitoring and evaluating information and data systems that could affect analytical results • Data extraction, data scrubbing, reporting & analysis in Salesforce \(Salesforce\) • Ability to extract, analyze and create reports and dashboards • Monitor, track, and report on status of data quality issues \(data hygiene, data integration\) • Assisting in recognizing and upholding digital security systems to protect delicate information • Supporting Sales team and the Management on Sales operations related activities • Highly organized, have multi\-tasking skills, and efficient in ambiguous situations • Able to operate successfully in a rapidly changing and ambiguous environment • Create and maintain SOPs for Sales Operation and Data Quality processes ACCOLADES Won Super Nova award in SunGard on Customer Data Quality project\. Was Awarded for my “Above & Beyond” contribution on Project Blueprint in Symantec India\.

## Location

Pune Division

## Work experience

Lead Sales Operations Specialist at Thomson Reuters, Dec 2021 \- Present · 4 yrs 11 mos, Hyderabad, Telangana, India, Account Creation and Validation project: I am leading the Account Creation and Validation project with the objective of eradicating duplicate accounts within our system\. I have conducted comprehensive training sessions for my team on this project and developed detailed process documents\. To drive efficiency and achieve a 'One Customer, One Record' strategy across the company, my team and I are actively collaborating with the Data Quality team, CRM team, and Customer Master Data team\." Managing a team of 3 Sales operations analysts, providing coaching and guidance to improve performance\. Deal Reviews and Contract Management: Conduct thorough reviews of all sales deals and contracts to ensure strict adherence to company policies and all applicable legal and compliance standards\. Collaborate closely with the legal department and sales teams to identify and address any discrepancies or issues within contracts\. Establish and maintain meticulous documentation of all contract reviews, including any identified issues and their resolutions\. Data Quality & Management: Lead initiatives to improve data quality by minimizing duplicate accounts, opportunities, and contacts within Salesforce \(SFDC\)\. Establish and enforce clear account naming conventions and maintain a robust account hierarchy\. Manage the account segmentation dispute resolution process\. Collaborate with the CRM team to implement necessary segmentation changes\. Sales Forecasting & Analysis: Lead the overall sales forecasting process on the Xactly platform\. Collaborate with sales teams to ensure timely and accurate data updates\. Coordinate with sales leaders to finalize and confirm forecast numbers for the Enterprise Forecast email to top leadership team\. Forecast, analyze, and report on sales pipeline health, performance, and trends\. Present key findings and insights to executive leadership\. Collaborate with the Finance team and Regional Managers to validate forecast numbers and ensure data integrity between

Sr\. Sales Operations Analyst at ServiceNow, May 2021 \- Nov 2021 · 7 mos, Hyderabad, Telangana, India, Generated weekly, monthly, and quarterly sales reports by region\. Prepared and distributed monthly commission reports to field sales representatives, obtaining leader confirmation\. Demonstrated a strong understanding of the sales lifecycle, including accounts, opportunities, leads, and contacts\. Effectively handled escalations and communicated updates to the team\. Created reports and dashboards for management and regional teams \(GEOs\)\. Provided weekly project updates to management

Sales Operations Specialist at Symantec, Jul 2016 \- Jun 2020 · 4 yrs, Pune Area, India, Sales Operations Leadership: Lead and guide the team on the effective utilization of Salesforce, Oracle Data Quality, and other sales tools\. Implement and manage territory and forecasting processes within Global Sales Operations\. Data Quality & Management: Drive data quality initiatives, including account hierarchy management, data cleansing, and the development of naming conventions\. Experience with ETL processes and identifying data errors\. Salesforce Administration: Manage Salesforce data, including accounts, opportunities, leads, and contacts\. Team Management: Manage and mentor the team, assign tasks, and ensure SLAs are met\. Reporting & Analysis: Develop and maintain key performance indicators \(KPIs\) through Salesforce reports and dashboards\. Stakeholder Communication: Effectively communicate with stakeholders, including sales teams and leadership, on project updates and key performance indicators\. Process Improvement: Continuously analyze team performance and identify areas for improvement in sales operations processes and workflows\.

Sr\. Associate Sales Support at SunGard Financial Systems \- now part of FIS, Oct 2008 \- Jul 2016 · 7 yrs 10 mos, Pune Area, India, Salesforce Data Management: Led a team responsible for lead conversion, account hierarchy verification, data updates, opportunity updates, and contact merging within Salesforce\. Managed contact import through Data Loader and linked them to campaigns and merged opportunities\. Maintained and updated company accounts\. Customer Support: Handled customer requests for financial software via phone and email\. Lead Generation: Managed RFI, RFQ, and RFP processes, creating leads, contacts, and opportunities in Salesforce and assigning them to appropriate segments and marketers\. Data Quality Assurance: Regularly monitored data accuracy in Salesforce, cleaned customer data, and uploaded it to the system\. Played a key role in a successful customer data cleanup project, winning the Supernova award\.

## Education

Master of Arts, English Language and Literature/Letters, Savitribai Phule Pune University

All Saints High School

[View the original profile](https://tal.club/meet/raymond-francis)

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