Headline

Business Analyst | MBA IT Project Management | BRD · FRD · Agile · UAT |JIRA | User Stories | Open to Work

About

I'm a Business Analyst with an MBA in IT Project Management, combining 2 years of operational leadership at P&O Cruises with hands-on BA project experience across Agile and Waterfall environments. I specialise in requirement elicitation, BRD/FRD documentation, user story writing, UAT support, and stakeholder communication. My recent projects include a hotel financial forecasting system (95% accuracy) and an inventory management system (99%+ data accuracy at go-live). Tools: JIRA | MS Visio | Balsamiq | Power BI | Tableau | MS Office I bring a rare mix of domain knowledge in hospitality operations and structured BA skills — making me effective in fast-moving, cross-functional teams. 📩 Open to Business Analyst roles in Hyderabad | ravisinghghasi@gmail.com

Location

Hyderabad

Work experience

Hospitality Specialist at P&O cruise uk, Jun 2020 - Nov 2022 · 2 yrs 6 mos, Hyderabad, Led a 5-member team to ensure high-quality service delivery, operational consistency, and effective task delegation. Managed guest relations, escalations, and daily operational reporting to maintain smooth frontline operations. Conducted regular team briefings to align goals, share updates, and maintain operational clarity. Optimized inventory processes and improved operational efficiency through systemized controls. Reduced safety violations by 25% and improved inspection audit scores by 15% through proactive monitoring and compliance initiatives. Trained and mentored new team members, improving productivity and reducing onboarding time.

Education

Master of Business Administration - MBA, Information Technology Project Management, Westcliff University

bachelores of hotel managment, Business/Commerce, General, Osmania University