---
title: "Ravinder Rawat - Manager (Software Automation & Digitization) in Greater Delhi Area | Tal"
description: "Meet Ravinder Rawat, Result-oriented IT & Automation Leader with 15+ years of experience driving enterprise digital transformation across CRM–SAP–AI ecosystems. Proven record in automating sales, service, and dealer management systems. based in Greater Delhi Area. AI stack includes claude code, cod..."
image: "https://tal.club/meet/ravinder-rawat/share-image"
---

# Ravinder Rawat on Tal

## Headline

Result\-oriented IT & Automation Leader with 15\+ years of experience driving enterprise digital transformation across CRM–SAP–AI ecosystems\. Proven record in automating sales, service, and dealer management systems\.

## About

Result\-oriented IT & Automation Leader with 15\+ years of experience driving enterprise digital transformation across CRM–SAP–AI ecosystems\. Proven record in automating sales, service, and dealer management systems, improving operational efficiency by 80% and decision accuracy by 70%\. Projects Achievements\-Eastman Sales, Services & Distribution Automation: Eastman PowerONE Automation – Digitally unified Sales Team, Distributors, and Dealers through a centralized automation framework, ensuring 100% real\-time order visibility and faster decision\-making\. AI\-Based Document Reader – Automated secondary sales tracking and service documentation, improving data accuracy and reducing manual input time by 60%\. PDM \(Prime Dealer Management\) – Designed and deployed a high\-volume dealer automation system, enabling real\-time stock visibility and seamless order management AI Voice Bot – Developed AI\-powered call center automation \(Inbound \| Outbound \| C\-SAT\), improving customer engagement and reducing manual call handling\.\. Multi\-CRM Implementation \(Path, Candour, Qutytech\) – Rolled out and standardized CRM systems across business divisions for warranty and service operations\. Customer Service Apps \(Eastman Assure \| Eastman Care\) – Developed mobile platforms for service ticketing, engineer tracking, and field performance monitoring\. CRM–SAP S/4HANA Integration – Led SAP SD module integration ensuring 100% synchronization between CRM and ERP for order management and invoicing Sales Order Automation \(SOA\) – Automated the entire sales order flow from CRM to SAP, cutting process time by 40% Lead Generation CRM – Built a centralized CRM for capturing, assigning, and tracking marketing leads with improved follow\-up analytics\. Customer Service Apps \(Eastman Assure \| Eastman Care\) – Developed mobile platforms for service ticketing, engineer tracking, and field performance monitoring\. CTI Integration with CRM – Enabled real\-time telephony integration for call tracking and customer history access CCM \| CAPA Systems – Designed product\-level quality control and issue\-tracking systems with corrective and preventive action \(CAPA\) workflows\. WhatsApp Automation – Deployed WhatsApp bot for real\-time sales and service communication, enhancing dealer response time by 75%\. Smart Energy & IOT Integration: Network Operations Center \(NOC\) – Established a centralized IoT monitoring hub for lithium batteries and solar GTI systems, delivering 24×7 visibility, remote diagnostics, and predictive maintenance capabilities

## Location

Greater Delhi Area

## AI stack

claude code

codex

gemini

github copilot

hugging face

langchain

## Work experience

Manager \(Software Automation & Digitization\) at Eastman Auto & Power Limited, Jul 2022 \- Present · 4 yrs 3 mos, Gurugram, Haryana, India, Responsibilities Spearheaded Eastman PowerONE automation framework connecting Sales, Distributors, and Dealers, improving real\-time order visibility by 85% Implemented AI Voice Bot for inbound/outbound support and C\-SAT surveys — reducing manual call handling by 70%\. Oversaw multi\-CRM rollout \(Path, Candour, Qutytech\) streamlining warranty and service operations across divisions\. Integrated CRM with SAP S/4HANA \(SD module\), achieving 100% sales order synchronization between CRM and ERP\. Deployed WhatsApp Bot and CTI integration enhancing customer response rate by 60%\. Developed PDM and Secondary Sales Automation systems for high\-volume dealers, boosting reporting accuracy and reducing delays by 35%\. Implemented AI\-based document reading automation for Secondary Sales Tracking, reducing manual input and improving sales data Accuracy Developed a Secondary Sales Automation system for high\-volume dealers, ensuring seamless order management and stock tracking\. Developed an AI\-powered voice bot for Call Center Automation \(Inbound \| Outbound \| C\-SAT\) — improving customer engagement and satisfaction analytics\. Oversaw deployment of multiple CRMs to manage after\-sales service, ticketing, and warranty operations, ensuring process standardization across divisions\. Enabled AI\-driven warranty operations, including paperless replacement approvals and service automation Developed a centralized lead management system for capturing, assigning, and tracking leads across marketing channels\. Developed Customer Service & Field Support Apps for service ticketing, engineer tracking, and on\-site resolution management\. Developed a Product Quality Control and Issue Tracking system with Corrective and Preventive Action \(CAPA\) mechanisms at the product level\.

Sr\. Software Support Specialist at AVAAL TECHNOLOGIES PRIVATE LIMITED, Dec 2019 \- Jun 2022 · 2 yrs 7 mos, Gurgaon, India, Responsibilities Delivered L1/L2 support for enterprise TMS and Fleet systems across US & Canada\. Managed configuration, updates, and user onboarding for 400\+ clients\. Liaised with developers for issue tracking, patch validation, and testing\. Developed training materials improving client self\-resolution efficiency\.

Senior Networking Engineer at Duet India Hotels \(Pune\) Pvt\. Ltd\., Mar 2019 \- Nov 2019 · 9 mos, Responsibilities Installed and configured routers, switches, and firewalls ensuring 99% uptime\. Executed network upgrades and DR planning for multi\-property connectivity\. Maintained network documentation, diagrams, and compliance policies

SENIOR TCHNICAL SUPPORT ENGINEER at SUN INFOSYSTEM, Jan 2017 \- Feb 2019 · 2 yrs 2 mos, Responsibilities Provided L2 support for enterprise clients on software and hardware issues\. Managed monitoring systems, configuration, and patch updates\. Assisted deployments and user trainings for new software releases\.

STATE COORDINATOR \(IT\) at AMS \(Academy of Management Study\), Nov 2013 \- Dec 2016 · 3 yrs 2 mos, Responsibilities Assisted deployments and user trainings for new software releases\. Directed IT project rollouts across multiple state departments\. Coordinated between government agencies and vendors to streamline IT Service Managed budgets, infrastructure, and technical teams ensuring service reliability\.

[View the original profile](https://tal.club/meet/ravinder-rawat)

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