---
title: "Ravin Y. - Configuration Analyst in Jaipur | Tal"
description: "Meet Ravin Y., Configuration Analyst @ Santech Solution, Inc. | Application Monitoring, Go Live Support based in Jaipur. AI stack includes claude code, notion, and openai."
image: "https://tal.club/meet/ravin-kumar-yadav/share-image"
---

# Ravin Y\. on Tal

## Headline

Configuration Analyst @ Santech Solution, Inc\. \| Application Monitoring, Go Live Support

## About

Customer\-focused professional with 4\.5\+ years of experience in SaaS client engagement, stakeholder relationship management, and end\-to\-end customer onboarding across Healthcare and Insurance domains\. Proven track record of driving product adoption, resolving escalations proactively, and ensuring SLA\-aligned service delivery that maximizes client satisfaction and retention\. Currently serving as Configuration Analyst at Santech Solution, Inc\., managing a portfolio of 30\+ payor and provider accounts on the I\-enroll/I\-network platform, sustaining 97%\+ SLA compliance and acting as the voice of the customer across product, technical, and business teams\.

## Location

Jaipur

## AI stack

claude code

notion

openai

## Work experience

Configuration Analyst at Santech Solution, Inc\., Sep 2024 \- Present · 2 yrs, Jaipur, 1\. Serve as primary point of contact for 30\+ healthcare payor and provider accounts on the I\-enroll/I\-network platform, managing onboarding, data setup, and workflow configuration to drive product adoption\. 2\. Guided 15\+ new\-client go\-lives end\-to\-end \(data migration, validation, UAT\), cutting average onboarding turnaround by 20% with zero critical go\-live defects\. 3\. Proactively monitor application health and usage patterns, resolving 90%\+ of potential issues before client escalation while sustaining SLA compliance above 97%\. 4\. Lead root cause analysis on 100\+ client\-reported incidents, reducing repeat\-issue volume by \~25% quarter\-over\-quarter through clear resolution communication and preventive fixes\. 5\. Coordinate UAT and go\-live support across 10\+ quarterly releases; execute user access management and audit reporting for 500\+ accounts per quarter with full compliance\. 6\. Gather and relay client feedback as voice of the customer, contributing to 15\+ configuration and product enhancement requests and reinforcing long\-term retention\.

System Engineer at Tata Consultancy Services, Oct 2023 \- Feb 2024 · 5 mos, Kolkata, I played a pivotal role in front\-end development at Tata Consultancy Services, where I embraced new challenges and honed my technical skills\. • Developed dynamic, user\-friendly interfaces that improved overall user experience\. • Collaborated with diverse teams to ensure project goals were met efficiently\. • Utilized HTML, CSS, and JavaScript to create responsive web applications, showcasing my technical proficiency\.

Assistant System Engineer at Tata Consultancy Services, Oct 2022 \- Sep 2023 · 1 yr, Kolkata, • Acted as a trusted technical advisor for Liberty General Insurance & Tata AIG, supporting over 200 users\. • Resolved 95%\+ of client\-impacting incidents within SLA, ensuring minimal business disruption\. • Drove root cause analysis initiatives, reducing recurring incidents by approximately 30%\. • Supported major product releases with training and SQL\-based data validation to ensure data accuracy\.

Assistant System Engineer Trainee at Tata Consultancy Services, Oct 2021 \- Sep 2022 · 1 yr, Kolkata, West Bengal, India, Quality Analyst/Production Support

## Education

Bachelor's degree, Computer Science, JECRC University

Bachelor of Technology, Computer Engineering, JECRC University

[View the original profile](https://tal.club/meet/ravin-kumar-yadav)

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