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Ravin Y.

Configuration Analyst @ Santech Solution, Inc. | Application Monitoring, Go Live Support

Jaipur

4+ years of work experience

Santech Solution, Inc.
Sep 20242 yrsPresent

Jaipur

1. Serve as primary point of contact for 30+ healthcare payor and provider accounts on the I-enroll/I-network platform, managing onboarding, data setup, and workflow configuration to drive product adoption. 2. Guided 15+ new-client go-lives end-to-end (data migration, validation, UAT), cutting average onboarding turnaround by 20% with zero critical go-live defects. 3. Proactively monitor application health and usage patterns, resolving 90%+ of potential issues before client escalation while sustaining SLA compliance above 97%. 4. Lead root cause analysis on 100+ client-reported incidents, reducing repeat-issue volume by ~25% quarter-over-quarter through clear resolution communication and preventive fixes. 5. Coordinate UAT and go-live support across 10+ quarterly releases; execute user access management and audit reporting for 500+ accounts per quarter with full compliance. 6. Gather and relay client feedback as voice of the customer, contributing to 15+ configuration and product enhancement requests and reinforcing long-term retention.
Tata Consultancy Services
Oct 20235 mosFeb 2024

Kolkata

I played a pivotal role in front-end development at Tata Consultancy Services, where I embraced new challenges and honed my technical skills. • Developed dynamic, user-friendly interfaces that improved overall user experience. • Collaborated with diverse teams to ensure project goals were met efficiently. • Utilized HTML, CSS, and JavaScript to create responsive web applications, showcasing my technical proficiency.
Tata Consultancy Services
Oct 20221 yrSep 2023

Kolkata

• Acted as a trusted technical advisor for Liberty General Insurance & Tata AIG, supporting over 200 users. • Resolved 95%+ of client-impacting incidents within SLA, ensuring minimal business disruption. • Drove root cause analysis initiatives, reducing recurring incidents by approximately 30%. • Supported major product releases with training and SQL-based data validation to ensure data accuracy.
Tata Consultancy Services
Oct 20211 yrSep 2022

Kolkata, West Bengal, India

Quality Analyst/Production Support

Ravin’s AI Stack

claude code
claude code
notion
notion
openai
openai

Education

JECRC University

Bachelor's degree, Computer Science

JECRC University

20174 yrs2021
JECRC University

Bachelor of Technology, Computer Engineering

JECRC University

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Headline

Configuration Analyst @ Santech Solution, Inc. | Application Monitoring, Go Live Support

About

Customer-focused professional with 4.5+ years of experience in SaaS client engagement, stakeholder relationship management, and end-to-end customer onboarding across Healthcare and Insurance domains. Proven track record of driving product adoption, resolving escalations proactively, and ensuring SLA-aligned service delivery that maximizes client satisfaction and retention. Currently serving as Configuration Analyst at Santech Solution, Inc., managing a portfolio of 30+ payor and provider accounts on the I-enroll/I-network platform, sustaining 97%+ SLA compliance and acting as the voice of the customer across product, technical, and business teams.

Location

Jaipur

AI stack

claude code

notion

openai

Work experience

Configuration Analyst at Santech Solution, Inc., Sep 2024 - Present · 2 yrs, Jaipur, 1. Serve as primary point of contact for 30+ healthcare payor and provider accounts on the I-enroll/I-network platform, managing onboarding, data setup, and workflow configuration to drive product adoption. 2. Guided 15+ new-client go-lives end-to-end (data migration, validation, UAT), cutting average onboarding turnaround by 20% with zero critical go-live defects. 3. Proactively monitor application health and usage patterns, resolving 90%+ of potential issues before client escalation while sustaining SLA compliance above 97%. 4. Lead root cause analysis on 100+ client-reported incidents, reducing repeat-issue volume by ~25% quarter-over-quarter through clear resolution communication and preventive fixes. 5. Coordinate UAT and go-live support across 10+ quarterly releases; execute user access management and audit reporting for 500+ accounts per quarter with full compliance. 6. Gather and relay client feedback as voice of the customer, contributing to 15+ configuration and product enhancement requests and reinforcing long-term retention.

System Engineer at Tata Consultancy Services, Oct 2023 - Feb 2024 · 5 mos, Kolkata, I played a pivotal role in front-end development at Tata Consultancy Services, where I embraced new challenges and honed my technical skills. • Developed dynamic, user-friendly interfaces that improved overall user experience. • Collaborated with diverse teams to ensure project goals were met efficiently. • Utilized HTML, CSS, and JavaScript to create responsive web applications, showcasing my technical proficiency.

Assistant System Engineer at Tata Consultancy Services, Oct 2022 - Sep 2023 · 1 yr, Kolkata, • Acted as a trusted technical advisor for Liberty General Insurance & Tata AIG, supporting over 200 users. • Resolved 95%+ of client-impacting incidents within SLA, ensuring minimal business disruption. • Drove root cause analysis initiatives, reducing recurring incidents by approximately 30%. • Supported major product releases with training and SQL-based data validation to ensure data accuracy.

Assistant System Engineer Trainee at Tata Consultancy Services, Oct 2021 - Sep 2022 · 1 yr, Kolkata, West Bengal, India, Quality Analyst/Production Support

Education

Bachelor's degree, Computer Science, JECRC University

Bachelor of Technology, Computer Engineering, JECRC University