---
title: "Ravikant Verma - Functional Expert in Gurugram | Tal"
description: "Meet Ravikant Verma, Insurance Operations & Policy Management | Risk Management Professional | MBA in Risk & Insurance (BHU) | AI & Product Certifications (IBM, Google, PMI, ...) based in Gurugram. AI stack includes elevenlabs, langchain, and replit."
image: "https://tal.club/meet/ravikant-verma/share-image"
---

# Ravikant Verma on Tal

## Headline

Insurance Operations & Policy Management \| Risk Management Professional \| MBA in Risk & Insurance \(BHU\) \| AI & Product Certifications \(IBM, Google, PMI, \.\.\.\)

## About

I am an insurance operations and risk management leader with 8\+ years of experience in risk governance, insurance operations, process optimization, client risk assessment, audit compliance, and cross\-functional execution\. I enable organizations to make smarter, faster, risk\-aware decisions by combining analytical insight, operational rigor, and product\-driven thinking\. I specialize in: ✔ Operational Risk & Controls ✔ Policy & Governance ✔ Product Requirements & Roadmapping ✔ Process Excellence & Lean Optimization ✔ SLA Improvement & Quality Metrics ✔ Stakeholder & Escalation Management ✔ Risk\-based analytics & structured decision support Throughout my career, I have: 🔹 Reduced operational errors by up to 18% through SOP & governance improvements 🔹 Improved productivity by 15% and reduced TAT deviations by 12% 🔹 Achieved consistent 95%\+ SLA compliance 🔹 Delivered internal knowledge systems reducing onboarding time by 30% 🔹 Led risk assessment, audit readiness, and regulatory compliance 🎓 Education: MBA in Risk & Insurance Management \(BHU\), BCA \(MDU\) 📜 Certifications: PMI\-RMP, NYIF Risk, Google PM, IBM AI Product Manager, and Google BI\. I work at the intersection of risk strategy, operational excellence, and product evolution—enabling business functions to scale with stability, quality, and compliance\. Open to connecting regarding roles in: 📍 Risk Management 📍 Product Management 📍 Business Analytics / BI 📍 Risk & Operations Transformation 📍 Insurance & BFSI Strategy

## Location

Gurugram

## AI stack

elevenlabs

langchain

replit

v0

## Work experience

Functional Expert at Xceedance, Mar 2024 \- Dec 2025 · 1 yr 10 mos, Gurugram, Haryana, India, \- Led risk control & governance initiatives across insurance portfolios; advised leadership on risk exposure & mitigation\. \- Conducted cross\-functional risk assessments, improving control adherence and ensuring compliance\. \- Drove process optimization improving team productivity by 15% and reducing TAT deviations by 12%\. \- Delivered training for 15\+ associates, improving KPI adherence by 20%\. \- Coordinated with Tech, Audit & Legal teams on incident, compliance, and change management\.

Process Expert \(Policy Service\) at Xceedance, Jul 2021 \- Feb 2024 · 2 yrs 8 mos, Gurugram, Haryana, India, \- Designed a new SOP Change Management Framework, reducing operational errors by 18%\. \- Managed incident & escalation governance achieving 95% SLA compliance\. \- Built an internal knowledge repository reducing onboarding time by 30%\. \- Ensured audit readiness and policy governance across multi\-region processes\.

Analyst \(Policy Service\) at Xceedance, May 2019 \- Jun 2021 · 2 yrs 2 mos, Gurugram, Haryana, India, \- Conducted risk\-based analysis on insurance pricing & renewals, improving competitive positioning\. \- Managed AR & compliance documentation achieving 98% on\-time regulatory submissions\. \- Coordinated claims reporting and compliance documentation, ensuring 100 % adherence to SLAs\.

Senior Assistant service consultant at Policy Bazaar, Mar 2018 \- Feb 2019 · 1 yr, Gurugram, Haryana, India, \- As a Senior Service consultant in Health and travel department again I got the opportunity to explore my\-self\. Now it’s my responsibility for my team activities, gathering the information to share with my team\. \- All decision\-making and deliverables as necessary, proactively identifying obstacles and making recommendations to ensure deadlines and deliverables are met as per requirement\. \- Always Participates in meetings with internal and external parties\(Insurer\), identifies follow\-up needs and makes necessary updates to project plans\. \- As a Senior take the lead in the organising the resources necessary to put together high quality customer service satisfaction in Health and Travel Process\. \- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty it’s my team motive\. \- Strategic\-relationship and partnership\-building skills \-\- listen attentively, solve problems creatively and use tact and diplomacy to achieve win\-win outcomes\.

Assistant Service Consultant at Policy Bazaar, Feb 2017 \- Mar 2018 · 1 yr 2 mos, Gurugram, Haryana, India, \- As a Team Coordination in Health department I got the opportunity to monitors and documents team activities, gathering information to support team decision\-making and deliverables as necessary, proactively identifying obstacles and making recommendations to ensure deadlines and deliverables are met\. \- Participates in meetings with internal and external parties, identifies follow\-up needs and makes necessary updates to project plans\. \- Take the lead on organising the resources necessary to put together high quality customer service satisfaction in Health Process\. \- Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success\. \- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty\. \- Strategic\-relationship and partnership\-building skills \-\- listen attentively, solve problems creatively and use tact and diplomacy to achieve win\-win outcomes\.

Student Placement Coordinator MBA R&I at Faculty of Commerce BHU, Oct 2014 \- Jun 2016 · 1 yr 9 mos, Banaras Hindu University, Varanasi, \-\- I was team coordinator and some work to resolve individual conflicts and problems with a specific project or task\. \-\- Communicate clear instructions to team members with guidance\. \-\- Listen to team all members' feedback\. \-\- Monitor team members' participation to ensure the work they providing is being put into use, and also to see if any additional work is needed\. \-\- Making each work report for the future performance\. \-\- And last most important thing is that, making good relationship with my team members for the good working environment\.

Internship at HDFC BANK LTD\., Jun 2015 \- Jul 2015 · 2 mos, Greater Lucknow Area, \- I was appointed as a trainee and was understanding the working process of HDFC Bank\. The topic was assign to me that is “Factors Influencing Investment Decisions in Banking Sector” for six weeks\. \- To study the profit and loss account of the company and prepare the balance sheet \(financial statements\) of the company with guidance from the seniors\. \- Analysing the day to day transactions and correcting the errors according to the procedures of risk management\. \- Studying the necessary errors and preparing a report on the same and submitting to the seniors for advice\.

## Education

Master Of Financial Management \(Risk & Insurance\), MBA \(risk & insurance\), Banaras Hindu University

Bachelor’s Degree, BCA, Maharshi Dayanand University

[View the original profile](https://tal.club/meet/ravikant-verma)

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