Headline

Insurance Operations & Policy Management | Risk Management Professional | MBA in Risk & Insurance (BHU) | AI & Product Certifications (IBM, Google, PMI, ...)

About

I am an insurance operations and risk management leader with 8+ years of experience in risk governance, insurance operations, process optimization, client risk assessment, audit compliance, and cross-functional execution. I enable organizations to make smarter, faster, risk-aware decisions by combining analytical insight, operational rigor, and product-driven thinking. I specialize in: ✔ Operational Risk & Controls ✔ Policy & Governance ✔ Product Requirements & Roadmapping ✔ Process Excellence & Lean Optimization ✔ SLA Improvement & Quality Metrics ✔ Stakeholder & Escalation Management ✔ Risk-based analytics & structured decision support Throughout my career, I have: 🔹 Reduced operational errors by up to 18% through SOP & governance improvements 🔹 Improved productivity by 15% and reduced TAT deviations by 12% 🔹 Achieved consistent 95%+ SLA compliance 🔹 Delivered internal knowledge systems reducing onboarding time by 30% 🔹 Led risk assessment, audit readiness, and regulatory compliance 🎓 Education: MBA in Risk & Insurance Management (BHU), BCA (MDU) 📜 Certifications: PMI-RMP, NYIF Risk, Google PM, IBM AI Product Manager, and Google BI. I work at the intersection of risk strategy, operational excellence, and product evolution—enabling business functions to scale with stability, quality, and compliance. Open to connecting regarding roles in: 📍 Risk Management 📍 Product Management 📍 Business Analytics / BI 📍 Risk & Operations Transformation 📍 Insurance & BFSI Strategy

Location

Gurugram

AI stack

elevenlabs

langchain

replit

v0

Work experience

Functional Expert at Xceedance, Mar 2024 - Dec 2025 · 1 yr 10 mos, Gurugram, Haryana, India, - Led risk control & governance initiatives across insurance portfolios; advised leadership on risk exposure & mitigation. - Conducted cross-functional risk assessments, improving control adherence and ensuring compliance. - Drove process optimization improving team productivity by 15% and reducing TAT deviations by 12%. - Delivered training for 15+ associates, improving KPI adherence by 20%. - Coordinated with Tech, Audit & Legal teams on incident, compliance, and change management.

Process Expert (Policy Service) at Xceedance, Jul 2021 - Feb 2024 · 2 yrs 8 mos, Gurugram, Haryana, India, - Designed a new SOP Change Management Framework, reducing operational errors by 18%. - Managed incident & escalation governance achieving 95% SLA compliance. - Built an internal knowledge repository reducing onboarding time by 30%. - Ensured audit readiness and policy governance across multi-region processes.

Analyst (Policy Service) at Xceedance, May 2019 - Jun 2021 · 2 yrs 2 mos, Gurugram, Haryana, India, - Conducted risk-based analysis on insurance pricing & renewals, improving competitive positioning. - Managed AR & compliance documentation achieving 98% on-time regulatory submissions. - Coordinated claims reporting and compliance documentation, ensuring 100 % adherence to SLAs.

Senior Assistant service consultant at Policy Bazaar, Mar 2018 - Feb 2019 · 1 yr, Gurugram, Haryana, India, - As a Senior Service consultant in Health and travel department again I got the opportunity to explore my-self. Now it’s my responsibility for my team activities, gathering the information to share with my team. - All decision-making and deliverables as necessary, proactively identifying obstacles and making recommendations to ensure deadlines and deliverables are met as per requirement. - Always Participates in meetings with internal and external parties(Insurer), identifies follow-up needs and makes necessary updates to project plans. - As a Senior take the lead in the organising the resources necessary to put together high quality customer service satisfaction in Health and Travel Process. - An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty it’s my team motive. - Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.

Assistant Service Consultant at Policy Bazaar, Feb 2017 - Mar 2018 · 1 yr 2 mos, Gurugram, Haryana, India, - As a Team Coordination in Health department I got the opportunity to monitors and documents team activities, gathering information to support team decision-making and deliverables as necessary, proactively identifying obstacles and making recommendations to ensure deadlines and deliverables are met. - Participates in meetings with internal and external parties, identifies follow-up needs and makes necessary updates to project plans. - Take the lead on organising the resources necessary to put together high quality customer service satisfaction in Health Process. - Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. - An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. - Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.

Student Placement Coordinator MBA R&I at Faculty of Commerce BHU, Oct 2014 - Jun 2016 · 1 yr 9 mos, Banaras Hindu University, Varanasi, -- I was team coordinator and some work to resolve individual conflicts and problems with a specific project or task. -- Communicate clear instructions to team members with guidance. -- Listen to team all members' feedback. -- Monitor team members' participation to ensure the work they providing is being put into use, and also to see if any additional work is needed. -- Making each work report for the future performance. -- And last most important thing is that, making good relationship with my team members for the good working environment.

Internship at HDFC BANK LTD., Jun 2015 - Jul 2015 · 2 mos, Greater Lucknow Area, - I was appointed as a trainee and was understanding the working process of HDFC Bank. The topic was assign to me that is “Factors Influencing Investment Decisions in Banking Sector” for six weeks. - To study the profit and loss account of the company and prepare the balance sheet (financial statements) of the company with guidance from the seniors. - Analysing the day to day transactions and correcting the errors according to the procedures of risk management. - Studying the necessary errors and preparing a report on the same and submitting to the seniors for advice.

Education

Master Of Financial Management (Risk & Insurance), MBA (risk & insurance), Banaras Hindu University

Bachelor’s Degree, BCA, Maharshi Dayanand University