Headline

UX Leader | Product Design Expert | AI & CX Strategist | Leading Large Cross-Functional Teams | Leading UX Design with Analytical Skills & Customer Experience | Driving Business Growth Through Design |O365 Champion

About

Accomplished UX Design, Product Design, and Digital Transformation Leader with 21+ years of experience delivering innovative, user-centric solutions across global enterprises and diverse industry sectors. Extensive expertise in UX Strategy, Product Design, AI-driven innovation, Business Analysis, and Operational Excellence. Proven ability to lead large, cross-functional, and globally distributed teams comprising UX Designers, Researchers, Product Managers, Developers, Business Analysts, and Operations professionals. Strong people leader with demonstrated success in building, mentoring, coaching, and managing high-performing teams while fostering a culture of collaboration, accountability, and innovation. Skilled in establishing and managing Design Operations (DesignOps), delivery processes, and operational models that improve efficiency and consistency across teams. Expertise in end-to-end UX lifecycle management, including user research, interaction design, information architecture, wireframing, prototyping, usability testing, and accessibility. Strong background in AI-powered experience design, Generative AI, intelligent automation, conversational interfaces, and emerging technologies. Delivered measurable business outcomes, including a 30% increase in user satisfaction, 90% reduction in operational costs, and significant improvements in productivity and customer engagement. Certified Scrum Master (CSM), SAFe Scrum Master, and SAFe Agilist with extensive experience leading Agile transformations and continuous delivery programs. Strong stakeholder management skills with the ability to influence executives, business leaders, clients, and technical teams to achieve strategic objectives. Experienced in conducting workshops, design thinking sessions, stakeholder interviews, and product discovery engagements to drive innovation and alignment. Excellent communication, storytelling, and presentation skills with the ability to simplify complex concepts for both technical and non-technical audiences. Strong operational leadership experience in project planning, risk management, process optimization, performance tracking, and service delivery management. Recognized for driving collaboration across distributed teams, improving organizational effectiveness, and delivering high-quality outcomes within aggressive timelines. Strategic UX and Operations Leader who combines design excellence, AI innovation, business acumen, people leadership, and operational expertise to deliver exceptional customer experiences and sustainable business growth.

Location

Karnataka

AI stack

claude

Work experience

User Experience Lead at BMW TechWorks India, Jun 2025 - Present · 1 yr 5 mos, Bengaluru, Karnataka, India, Led end-to-end UX design using Figma, delivering high-fidelity prototypes and design systems aligned with brand and product guidelines. Collaborated closely with product owners and developers to translate sprint stories into intuitive user flows and interactive experiences. Conducted design reviews and usability feedback sessions, ensuring continuous improvement and user-centered outcomes. Facilitated cross-functional workshops to prioritize design deliverables within Agile sprints, improving design-to-development handoff efficiency. Received consistent positive stakeholder feedback for innovative design solutions and enhanced user experience metrics.

UX Manager at Capgemini, Oct 2022 - Jun 2025 · 2 yrs 9 mos, Bangalore Urban, Karnataka, India, Developed and led UX strategy and roadmap aligned with organizational goals, enabling scalable design processes and improved customer experience. Delivered high-fidelity prototypes and design systems in Figma, ensuring consistency, reusability, and brand alignment across multiple products. Translated Agile sprint stories into actionable design tasks, collaborating with product owners and engineers to streamline design-to-development workflows. Facilitated design thinking workshops and sprint planning sessions, improving prioritization and reducing time-to-market for critical features. Conducted usability testing and feedback sessions to validate designs, leading to a 25% improvement in user satisfaction metrics. Mentored and coached UX designers, visual designers, and researchers, fostering skill development and ensuring high-quality design output. Acted as a bridge between business stakeholders and technical teams, ensuring alignment of UX goals with business objectives and user needs. Delivered omni-channel experiences by connecting web, mobile, and emerging platforms into cohesive user journeys. Defined and implemented UX governance, workflows, and review processes, improving design consistency and team efficiency by 20%. Received positive feedback from stakeholders and end-users for intuitive design solutions and seamless product experiences. Used Figma’s collaborative features for real-time feedback, design version control, and rapid iteration during Agile sprints. Presented UX strategies, research insights, and prototype solutions to C-level executives and key stakeholders, influencing product direction and innovation initiatives.

Sr UX/UI Designer - Senior Consultant at Capgemini, Oct 2013 - Oct 2022 · 9 yrs 1 mo, Bengaluru Area, India

Lead Specialist– ux at Ciberspring, LLC, May 2012 - Mar 2013 · 11 mos, Bangalore, Ciberspring is a global information technology company with proven IT experience, world-class credentials and a wide range of technology expertise. Nearly 97 percent of our clients say they’d recommend Ciberspring to colleagues and use us again on future IT initiatives. At Ciberspring, we measure success the same way you do by results. We deliver solutions precisely configured to produce your target outcomes and deliver tangible business value. Client: AT&T AT&T is bringing it all together for our customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multi-national businesses. For more than a century, we have consistently provided innovative, reliable, high-quality products and services and excellent customer care. Accountabilities Worked on the Email Newsletters. Responsibilities creating html pages and supporting UI Bugs. Assisting developers to do html integration. Checking for Browser compatibility issues.

Freelance Consultant for Projects at Confidential, Nov 2010 - Apr 2012 · 1 yr 6 mos, Web site traffic growth, web site UI. Developed sites with the Branding. Worked on SEO, Analytics using Google Analytics. Was responsible for the site development start from the beginning to the launching of the website. 500gallons Ergotherapie-dorloff Innowire Itwinetech ComputerSolutionsEast Pegasyssoft

Sr.Web Designer -ux at SAP, Feb 2008 - Sep 2010 · 2 yrs 8 mos, Since Feb’08 – Sept ‘10: SAP (On Contract from Talentpro), Bangalore as Sr. Web Developer SAP is the market and technology leader in business software solutions, providing comprehensive business software through SAP applications, services and support. Working with the GEPM, I was responsible to maintain the corporate portal, partner portal, Newsletter, survey tool and also EBook to enable acceleration of SAP’s Ecosystem. Accountabilities Maintaining the Corporate Portal, Partner Portal, Newsletter, Survey Tool and e-book to enable acceleration of SAP’s Ecosystem. Managing Partner Portal Pages and working extensively with WCMS Pages. Worked on the New Corporate Portal Site and created the campaigns for the campaign library. Training colleagues and extending support on HTML & CSS Pages for an internal website. Highlights Successfully created the EIA Page in Corporate Portal and also the icons for the home page. Effectively created Survey using an Online Tool and e-Book for different customers using tool - Mediabook. Designed layout for the Communication Manager Tool.

Education

BE, Dayananda Sagar College of Engineering, bangalore university