---
title: "Ravi Dutt Sharma - Vice President - Salesforce in Bengaluru | Tal"
description: "Meet Ravi Dutt Sharma, Enterprise CRM | AI Engineering | Platform Modernization based in Bengaluru. AI stack includes claude and github copilot."
image: "https://tal.club/meet/ravi-dutt-sharma/share-image"
---

# Ravi Dutt Sharma on Tal

## Headline

Enterprise CRM \| AI Engineering \| Platform Modernization

## About

Salesforce Architect and Engineering Leader with 15 years of experience designing and delivering enterprise\-scale CRM platforms across banking, fintech, SaaS, and consulting organizations including Kotak Mahindra Bank, PayPal, Salesforce, and JPMorgan Chase\. Specialized in Salesforce architecture, event\-driven integrations, Service Cloud, Sales Cloud, AI\-assisted engineering workflows, DevOps automation, and large\-scale platform modernization supporting distributed enterprise user bases\. Experienced in leading cross\-functional engineering teams, driving architecture governance, implementing CI/CD platforms, and building scalable cloud\-native solutions integrated with AWS and enterprise banking ecosystems\. Key leadership areas include: • Enterprise Salesforce transformation programs • Architecture governance and engineering standards • AI\-assisted software engineering adoption • DevOps modernization and release automation • Scalable integration architecture • Engineering mentoring and capability building ARCHITECTURE & PLATFORM EXPERTISE • Enterprise Salesforce Architecture • Salesforce Service Cloud & Sales Cloud • AI\-Assisted Software Engineering • AWS EventBridge & AWS Lambda Integrations • Experience Cloud / Partner Portals • CI/CD & DevOps Automation • Azure DevOps, Git, SFDX • Security, Compliance & Platform Scalability

## Location

Bengaluru

## AI stack

claude

github copilot

## Work experience

Vice President \- Salesforce at Kotak Mahindra Bank, May 2024 \- Present · 2 yrs 6 mos, Bengaluru, Currently leading the design and implementation of a Salesforce Service Cloud application for Kotak Mahindra Bank\. This application enables branch employees and CEC to efficiently manage customer requests, enhancing service delivery and customer satisfaction\. Key responsibilities include: • Architecting scalable and secure Salesforce solutions to meet dynamic business requirements\. • Driving the end\-to\-end development lifecycle, from requirement gathering to deployment and support\. • Collaborating with stakeholders during user story grooming and sprint planning to ensure alignment with business goals and technical feasibility\. • Conducting detailed code reviews to uphold development standards, optimize performance, and ensure maintainability\. • Guiding and mentoring team members, providing technical leadership, and fostering skill development within the team\. • Acting as a people manager, overseeing resource allocation, performance reviews, and team engagement initiatives\. • Integrating Service Cloud with core banking systems to provide seamless data flow and real\-time insights\. • Implementing automation to streamline customer request management processes, reducing manual effort and turnaround time\. • Ensuring data integrity, security, and compliance with regulatory standards\. This initiative has significantly improved operational efficiency, fostered team collaboration, and enhanced customer engagement across Kotak Mahindra Bank’s branch network\.

Senior Engineering Manager at PayPal, Sep 2022 \- May 2024 · 1 yr 9 mos, Greater Bengaluru Area, • Leading a team of 15 engineers to develop a Salesforce application for a 10\.5k user base\. The platform reduced the time it takes for the customer service agents to resolve customer service issues by 60%\. • Collaborated with business users and product managers to gather requirements and develop a backlog of stories, resulting in a 10% increase in team productivity\. • Conducted and led architectural discussions with multiple teams to implement a centralized logging solution for Salesforce, resulting in improved data quality and faster incident resolution\. • Improved the company's governance process by leading weekly calls with business stakeholders, gathering requirements and sharing progress updates\. • Managed a team of 12 contractors, overseeing resource allocation, billing, and contract management to ensure project success and timely delivery\. Provided mentorship, coaching, and support to team members, fostering a culture of collaboration, accountability, and excellence\.

Lead Salesforce Developer, MTS1 at PayPal, Aug 2020 \- Sep 2022 · 2 yrs 2 mos, Greater Bengaluru Area, • As a Salesforce Lead, improved time to market by creating a UI toolkit and HTTP framework, resulting in a 50% reduction in time to make UI changes, while also reducing overall time to market by 30% • Designed and implemented a Continuous Integration/Continuous Delivery \(CI/CD\) framework using GitHub, Jenkins and SFDX, which helps to reduce the release time by 60%\. • Reduced bugs from 12% to 2% by implementing a code review and development process, which included automated code quality tooling, peer code reviews and design reviews prior to deployment\.

Senior Member Of Technical Staff at Salesforce, Dec 2018 \- Aug 2020 · 1 yr 9 mos, Hyderabad Area, India, • Took ownership of the Insurance product offering provided as a part of the Financial Service Cloud by Salesforce and created over 15 generic and scalable solutions, resulting in a 20% increase in product throughput\. • Created LWC and Aura components for Insurance desktop and mobile application, including Lightning Web Components and Aura Components, along with tests and documentation, in an iterative and incremental manner • Contributed to the creation of a common library of LWC components which can be used across different verticals in Salesforce who have a common use case by creating a GitHub repository for tracking components, creating a common shared component, and creating a framework for the creation of future components\. • Mapped business requirements of top 10 customers of Salesforce \(with annual revenue of $1B\+\) to OOTB capabilities provided by Salesforce platform, using a combination of domain expertise and Salesforce platform in depth knowledge\. • Developed REST\-based integrations to create insurance policy records from a third application into Salesforce, resulting in a 50% improvement in the speed of processing transactions\. • Contributed to establishing coding best practices for LWC and Aura components, and actively participated in conducting code reviews for fellow team members\.

Associate at JPMorgan Chase & Co\., Dec 2016 \- Dec 2018 · 2 yrs 1 mo, Bengaluru, Karnataka, India, Project 1: One CRM: Led a transformative initiative to unify the Global Funds Sales Application and Institutional CRM application within Salesforce\. Implemented a migration from Visualforce to the Lightning framework, resulting in streamlined workflows, enhanced user experience, and improved productivity for sales and institutional teams\. Project 2: Global Funds Sales CRM: Spearheaded the development and deployment of a comprehensive CRM application exclusively designed for JP Morgan Chase's sales users\. Enabled seamless tracking and management of client data and financial information, empowering the sales team to make informed decisions and enhance customer relationships\. Role and Responsibilities: • Developed reusable lightning components, ensuring seamless functionality across multiple devices \(desktop, mobile, and tablets\)\. The migration from classic to lightning resulted in a significant 50% increase in sales representatives' efficiency\. • Led a team of three members in the implementation of custom territory management logic, granting users access to Account and its child objects\. This enhanced data accessibility and facilitated streamlined workflows\. • Successfully implemented a custom address management system, enabling storage and synchronization of various address types under an account and its corresponding contacts\. • Utilized Visualforce, JS remoting, and Apex to create a customized Account and Contact homepage, improving user experience and providing tailored functionalities\. • Contributed to continuous integration and continuous deployment processes using Bitbucket and Jenkins, ensuring efficient code management and deployment practices\. • Automated test cases using Selenium WebDriver, enhancing efficiency and accuracy of testing processes\. • Assumed the role of release manager, overseeing the deployment of code to SIT, UAT, and production instances, ensuring smooth and error\-free releases\.

Senior Software Engineer at PricewaterhouseCoopers \- Service Delivery Center \(PwC SDC\), Oct 2015 \- Nov 2016 · 1 yr 2 mos, Bangalore Area, India, Project 1: Global Payments Network: Led the development and implementation of a Sales Cloud\-based Direct Sales application for the Global Payments Network \(GPN\) on the Salesforce platform\. This comprehensive solution empowered the sales team with advanced tools and functionalities to effectively manage the sales process, optimize customer relationships, and drive revenue growth\. Role and Responsibilities: • Customized the sales lifecycle to align with the specific business model of the Global Payments Network \(GPN\), ensuring a tailored and efficient sales process\. • Led a team of five members in the successful implementation of the partner community, utilizing Visualforce pages and the Bootstrap library\. This allowed seamless collaboration and enhanced communication with partner organizations\. • Designed Visualforce reports that presented data from multiple objects, incorporating pagination and custom sorting for improved data analysis and reporting capabilities\. • Undertook the crucial responsibility of data migration, transferring essential information such as Accounts, Contacts, Opportunities, and Leads from Microsoft Dynamics to Salesforce using the Apex Data Loader\. • Implemented REST\-based integration with the Verizon system, enabling seamless data exchange and integration between the two platforms\. • Contributed to the implementation of SteelBrick CLM \(Contract Lifecycle Management\), enhancing contract management efficiency and streamlining the process\. • Integrated DocuSign with SteelBrick to facilitate e\-signature functionality for Contracts, ensuring a streamlined and automated contract signing process\. • Acted as the deployment lead, overseeing the successful deployment of code to various environments including QA, SIT, UAT, and production, ensuring smooth and error\-free releases throughout the development lifecycle\.

Senior Software Engineer at Persistent Systems Ltd, Sep 2014 \- Oct 2015 · 1 y 1 mo, Pune

Software Engineer at HSBC Global Technology India, Jul 2011 \- Aug 2014 · 3 y 1 mo, Pune

## Education

B\.E\., E\.C\., Rajiv Gandhi Prodyogiki Vishwavidyalaya

[View the original profile](https://tal.club/meet/ravi-dutt-sharma)

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