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Ravi Gupta

Delivery Ops Team Lead | Intune | Autopilot | EUC | Imaging | MECM | Motivator | Book Reader | Enthusiastic runner and fitness freak | Hustler

Mumbai Metropolitan Region

12+ years of work experience

Accenture in India
Oct 20241 yr 9 mosPresent

Mumbai, Maharashtra, India

•Windows device patching through MECM and Intune. •Managing Microsoft Intune managed devices, configuration profiles/policies and assisting regional IT teams in windows autopilot issues. •Overseeing software deployments and collaboration with Software allocation team for smooth end user requirement. •Maintaining SLA adherence via ServiceNow ticketing. •Guiding and mentoring team to deliver consistent results. •Creating required SOP, KB articles and Runbooks. Maintaining its version updates.
HCLTech
Nov 20231 yrOct 2024

Remote

HCLTech
Jul 20212 yrs 5 mosNov 2023

Bangalore Urban, Karnataka, India

Team Manager and Techninal SME SCCM Imaging
Tata Consultancy Services
Jan 20192 yrs 6 mosJun 2021

Mumbai Area, India

Tata Consultancy Services
Jan 20192 yrs 6 mosJun 2021

Working on Microsoft MDT for customized deployment. Microsoft Intune Windows Autopilot Pilot program team member for deployment organization wide. Provided L3 EUC support across national and international local IT Teams of TCS sites. Custom Windows OS releases (monthly/quarterly) with SOP & troubleshooting docs Managed Intune, WDS, MDT, HPDM, VXL Console, McAfee DES.
Cognizant
Jul 20186 mosDec 2018

Mumbai, Maharashtra, India

Cognizant
Nov 20144 yrs 2 mosDec 2018

Mumbai Area, India

Infrastructure support, Incident Management, Vendor Management, Handling AD, ePO, DHCP, DNS, SCCM Servers
Cognizant
Nov 20144 yrs 2 mosDec 2018

Managed infrastructure and supported dedicated client ODC. Handled McAfee DAT deployments, audits, and DLP tracking. Delivered application/hardware support and event/incident management.
Willis
Dec 201311 mosOct 2014

Mumbai Area, India

Desktop Support, Application level TS, Infra Support in 24x5 environment
Willis
Dec 201311 mosOct 2014

Supported server/workstation installations and BCP processes. Served as onboarding mentor and IT point of contact.

Education

Welingkar Institute of Management

Master of Business Administration - MBA, Information Technology Project Management

Welingkar Institute of Management

20162 yrs2018

Bachelor of Commerce (B.Com.), Business/Commerce, General

Ramanand Arya D.A.V. College

20055 yrs2010

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Headline

Delivery Ops Team Lead | Intune | Autopilot | EUC | Imaging | MECM | Motivator | Book Reader | Enthusiastic runner and fitness freak | Hustler

About

Experienced Information Technology Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Technical Support in End User Computing. Strong information technology professional with a Master of Business Administration - MBA focused in Information Technology Project Management from Welingkar Institute of Management.

Location

Mumbai Metropolitan Region

Work experience

Delivery Operations Team Lead at Accenture in India, Oct 2024 - Present · 1 yr 9 mos, Mumbai, Maharashtra, India, •Windows device patching through MECM and Intune. •Managing Microsoft Intune managed devices, configuration profiles/policies and assisting regional IT teams in windows autopilot issues. •Overseeing software deployments and collaboration with Software allocation team for smooth end user requirement. •Maintaining SLA adherence via ServiceNow ticketing. •Guiding and mentoring team to deliver consistent results. •Creating required SOP, KB articles and Runbooks. Maintaining its version updates.

Associate Consultant at HCLTech, Nov 2023 - Oct 2024 · 1 yr, Remote

Technical Specialist at HCLTech, Jul 2021 - Nov 2023 · 2 yrs 5 mos, Bangalore Urban, Karnataka, India, Team Manager and Techninal SME SCCM Imaging

IT Analyst at Tata Consultancy Services, Jan 2019 - Jun 2021 · 2 yrs 6 mos, Mumbai Area, India

Information Technology Analyst at Tata Consultancy Services, Jan 2019 - Jun 2021 · 2 yrs 6 mos, Working on Microsoft MDT for customized deployment. Microsoft Intune Windows Autopilot Pilot program team member for deployment organization wide. Provided L3 EUC support across national and international local IT Teams of TCS sites. Custom Windows OS releases (monthly/quarterly) with SOP & troubleshooting docs Managed Intune, WDS, MDT, HPDM, VXL Console, McAfee DES.

Senior System Engineer at Cognizant, Jul 2018 - Dec 2018 · 6 mos, Mumbai, Maharashtra, India

Systems Executive - ITIS at Cognizant, Nov 2014 - Dec 2018 · 4 yrs 2 mos, Mumbai Area, India, Infrastructure support, Incident Management, Vendor Management, Handling AD, ePO, DHCP, DNS, SCCM Servers

Senior System Executive at Cognizant, Nov 2014 - Dec 2018 · 4 yrs 2 mos, Managed infrastructure and supported dedicated client ODC. Handled McAfee DAT deployments, audits, and DLP tracking. Delivered application/hardware support and event/incident management.

IT Officer at Willis, Dec 2013 - Oct 2014 · 11 mos, Mumbai Area, India, Desktop Support, Application level TS, Infra Support in 24x5 environment

Information Technology Officer at Willis, Dec 2013 - Oct 2014 · 11 mos, Supported server/workstation installations and BCP processes. Served as onboarding mentor and IT point of contact.

Education

Master of Business Administration - MBA, Information Technology Project Management, Welingkar Institute of Management

Bachelor of Commerce (B.Com.), Business/Commerce, General, Ramanand Arya D.A.V. College