---
title: "Ravali Thongala - Zaap Associate in Hyderabad | Tal"
description: "Meet Ravali Thongala, Senior Associate based in Hyderabad."
image: "https://tal.club/meet/ravali/share-image"
---

# Ravali Thongala on Tal

## Headline

Senior Associate

## Location

Hyderabad

## Work experience

Zaap Associate at Zomato, Oct 2024 \- Dec 2025 · 1 yr 3 mos, Hyderabad, Telangana, India, Resolve customer complaints regarding delays, missing/wrong orders, payments, and technical issues\. Escalate complex cases to relevant teams and follow up for timely resolution\. Maintain accurate records of customer interactions in the CRM system\. Adhere to Zomato’s service standards and improve customer retention\.

Process Executive at Cognizant, Sep 2023

D2AS Associate at Amazon, May 2023 \- Aug 2023 · 4 mos, India, Provides innovative support experiences for all Amazon devices and digital services, from Kindle and Echo to Prime Video and Fire TV\. Expertise in D2 products and technical support in an evolving environment of interconnected devices and services\.

## Education

Master of Science \- MS, Foods, Nutrition, and Related Services, acharya nagarjuna university

Bachelor of Science \- BS, Biotechnology, Kakatiya University

[View the original profile](https://tal.club/meet/ravali)

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