Ravali Thongala
Senior Associate
Hyderabad
1+ year of work experience
Oct 20241 yr 3 mosDec 2025
Hyderabad, Telangana, India
Resolve customer complaints regarding delays, missing/wrong orders, payments, and technical issues.
Escalate complex cases to relevant teams and follow up for timely resolution.
Maintain accurate records of customer interactions in the CRM system.
Adhere to Zomato’s service standards and improve customer retention.
- NowPresent
Sep 2023
May 20234 mosAug 2023
India
Provides innovative support experiences for all Amazon devices and digital services, from Kindle and Echo to Prime Video and Fire TV.
Expertise in D2 products and technical support in an evolving
environment of interconnected devices and services.
Education
Master of Science - MS, Foods, Nutrition, and Related Services
acharya nagarjuna university
20183 yrs2021
Bachelor of Science - BS, Biotechnology
Kakatiya University
20153 yrs2018
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