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Raushan Kumar

Immediate Joiner | Senior IT Support & IT Asset Management Specialist | Application & Technical Support | SCCM | Active Directory | Azure | ServiceNow | IT Infrastructure lead | 8+ Years Enterprise Experience

Noida

7+ years of work experience

Fiserv
Nov 20241 yr 5 mosMar 2026

Fiserv
Oct 20241 yr 6 mosMar 2026

• Implementing and supporting DNA Core Banking Application across client environments ensuring smooth deployment and production readiness. • Performing installation, configuration, and infrastructure setup for DNA application servers and banking environments. • Executing SQL queries for database validation, data verification, and issue troubleshooting during implementation and post-deployment phases. • Handling application deployment, testing, validation, and defect resolution in coordination with internal and client technical teams. • Managing MFT request creation and SFG mailbox configuration for secure banking file transfers. • Supporting Native and Custom DNA application installation, configuration, and environment validation. • Creating and managing Change Requests aligned with release and implementation activities. • Working on Nautilus product as part of DNA implementation lifecycle. • Performing vendor/client configuration, form creation, check mapping, and system parameter setup within DNA platform. • Providing L2 application support, troubleshooting production issues, and ensuring adherence to SLA timelines. • Collaborating with infrastructure, database, and client stakeholders to deliver successful banking implementations. • Delivering projects with zero escalations and maintaining high customer satisfaction in fast-paced client environments.
Fiserv India Pvt. Ltd
Oct 20241 yr 6 mosMar 2026

• Supported DNA Core Banking application implementations across banking clients. • Managed enterprise asset inventory and CMDB data accuracy. • Performed application deployment, validation, and production troubleshooting. • Supported asset lifecycle activities aligned with governance standards. • Coordinated infrastructure readiness for project deployments. • Delivered multiple implementations with zero escalations.
HCL Technologies
Apr 20222 yrs 8 mosNov 2024

Noida, Uttar Pradesh, India

• Delivered L1/L2 technical and application support for enterprise users in a fast-paced production environment supporting 500+ users. • Led Windows 10 to Windows 11 migration project for 2500+ enterprise systems ensuring seamless transition with minimal downtime. • Administered Active Directory including user provisioning, access control, password management, and group policy administration. • Provided remote and onsite troubleshooting for desktops, laptops, OS issues, network connectivity, and enterprise applications. • Supported Azure & Windows 365 environments enabling secure hybrid and remote workforce operations. • Managed incidents, service requests, and change activities through ServiceNow aligned with ITIL best practices. • Monitored SLA compliance, generated incident reports, and resolved escalated technical issues within defined timelines. • Delivered VC Audio/Video conferencing and Townhall technical support during leadership visits, executive meetings, and organizational events ensuring smooth communication experience. • Independently handled executive floor support, meeting room setup, AV troubleshooting, and real-time issue resolution for senior leadership sessions. • Performed software deployment, patch updates, endpoint security compliance, and system health monitoring. • Maintained IT asset inventory, audit readiness, and infrastructure coordination across enterprise environments.
HCL Technologies
Apr 20222 yrs 6 mosSep 2024

Senior System Analyst | HCL Technologies Supported 2500+ enterprise users across multiple business units. Managed IT asset lifecycle activities including allocation, recovery, tracking, and inventory management. Performed asset reconciliation and inventory audits to maintain asset accuracy. Managed incidents, service requests, and changes through ServiceNow. Supported Windows 10 to Windows 11 migration project involving 2500+ endpoints. Administered Active Directory user accounts and access requests. Maintained SLA compliance above 98%.
VDA Infosolutions Pvt.Ltd.
Jul 20183 yrs 9 mosMar 2022

Noida, Uttar Pradesh, India

• Provided L1/L2 desktop and application support for enterprise users ensuring high system availability and user productivity. • Installed, configured, and maintained desktops, laptops, printers, and peripheral devices across corporate environments. • Performed OS installation, software deployment, patch updates, and system configuration as per organizational standards. • Delivered remote troubleshooting support using enterprise tools such as RDP, TeamViewer, and VNC for quick incident resolution. • Managed user onboarding/offboarding activities including system setup, account configuration, and access provisioning. • Supported Microsoft Windows environments (Windows 7/8/10) including performance tuning and issue diagnostics. • Handled network connectivity troubleshooting including LAN, TCP/IP configuration, and IP-related issues. • Maintained IT asset lifecycle management including asset allocation, tracking, tagging, and audit compliance. • Coordinated with infrastructure and network teams for escalation handling and problem resolution. • Ensured SLA adherence while managing incidents, service requests, and end-user support activities. • Provided onsite technical support maintaining high customer satisfaction and minimal downtime.
VDA Info Solution Pvt. Ltd.
Jul 20183 yrs 9 mosMar 2022

• Managed enterprise asset inventory tracking and reconciliation. • Conducted periodic asset audits achieving 95%+ accuracy. • Provided desktop, application, and endpoint support. • Coordinated onboarding/offboarding hardware provisioning. • Maintained lifecycle documentation and asset database.

Education

Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

Bachelor's degree, BCA

Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

20083 yrs2011
Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

BCA, Computer Engineering

Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

20083 yrs2011

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Headline

Immediate Joiner | Senior IT Support & IT Asset Management Specialist | Application & Technical Support | SCCM | Active Directory | Azure | ServiceNow | IT Infrastructure lead | 8+ Years Enterprise Experience

About

With 8+ years of experience in IT Hardware Asset Management (IT HAM), IT Asset Management (ITAM), Application Support, Technical Support, Desktop Support, and End User Computing (EUC), I have supported enterprise IT environments across Banking, IT Services, and Managed Services organizations. My expertise includes: ✔ IT Hardware Asset Management (IT HAM) ✔ Asset Lifecycle Management ✔ Asset Inventory Management ✔ Asset Reconciliation & Asset Audits ✔ ServiceNow ITSM & CMDB Support ✔ Incident, Request & Change Management ✔ Active Directory Administration ✔ Desktop Support & Remote Support ✔ Microsoft 365, Azure & Windows 365 Support ✔ User Onboarding & Offboarding ✔ SLA Management & ITIL Service Delivery Key achievements include supporting 2500+ enterprise users, participating in Windows 10 to Windows 11 migration projects, managing large ServiceNow ticket queues, and supporting asset allocation, recovery, inventory control, and reconciliation activities. I am currently open to opportunities in: • IT Hardware Asset Management (IT HAM) • IT Asset Management (ITAM) • ServiceNow Asset Management • Desktop Support • End User Computing (EUC) • Technical Support • Application Support • Service Desk • IT Operations Location Preference: Delhi NCR | Pune | Hyderabad Immediate Joiner

Location

Noida

Work experience

Technical Professional at Fiserv, Nov 2024 - Mar 2026 · 1 yr 5 mos

Technical Professional at Fiserv, Oct 2024 - Mar 2026 · 1 yr 6 mos, • Implementing and supporting DNA Core Banking Application across client environments ensuring smooth deployment and production readiness. • Performing installation, configuration, and infrastructure setup for DNA application servers and banking environments. • Executing SQL queries for database validation, data verification, and issue troubleshooting during implementation and post-deployment phases. • Handling application deployment, testing, validation, and defect resolution in coordination with internal and client technical teams. • Managing MFT request creation and SFG mailbox configuration for secure banking file transfers. • Supporting Native and Custom DNA application installation, configuration, and environment validation. • Creating and managing Change Requests aligned with release and implementation activities. • Working on Nautilus product as part of DNA implementation lifecycle. • Performing vendor/client configuration, form creation, check mapping, and system parameter setup within DNA platform. • Providing L2 application support, troubleshooting production issues, and ensuring adherence to SLA timelines. • Collaborating with infrastructure, database, and client stakeholders to deliver successful banking implementations. • Delivering projects with zero escalations and maintaining high customer satisfaction in fast-paced client environments.

Technical Support Engineer at Fiserv India Pvt. Ltd, Oct 2024 - Mar 2026 · 1 yr 6 mos, • Supported DNA Core Banking application implementations across banking clients. • Managed enterprise asset inventory and CMDB data accuracy. • Performed application deployment, validation, and production troubleshooting. • Supported asset lifecycle activities aligned with governance standards. • Coordinated infrastructure readiness for project deployments. • Delivered multiple implementations with zero escalations.

Senior Analyst at HCL Technologies, Apr 2022 - Nov 2024 · 2 yrs 8 mos, Noida, Uttar Pradesh, India, • Delivered L1/L2 technical and application support for enterprise users in a fast-paced production environment supporting 500+ users. • Led Windows 10 to Windows 11 migration project for 2500+ enterprise systems ensuring seamless transition with minimal downtime. • Administered Active Directory including user provisioning, access control, password management, and group policy administration. • Provided remote and onsite troubleshooting for desktops, laptops, OS issues, network connectivity, and enterprise applications. • Supported Azure & Windows 365 environments enabling secure hybrid and remote workforce operations. • Managed incidents, service requests, and change activities through ServiceNow aligned with ITIL best practices. • Monitored SLA compliance, generated incident reports, and resolved escalated technical issues within defined timelines. • Delivered VC Audio/Video conferencing and Townhall technical support during leadership visits, executive meetings, and organizational events ensuring smooth communication experience. • Independently handled executive floor support, meeting room setup, AV troubleshooting, and real-time issue resolution for senior leadership sessions. • Performed software deployment, patch updates, endpoint security compliance, and system health monitoring. • Maintained IT asset inventory, audit readiness, and infrastructure coordination across enterprise environments.

Senior System Analyst at HCL Technologies, Apr 2022 - Sep 2024 · 2 yrs 6 mos, Senior System Analyst | HCL Technologies Supported 2500+ enterprise users across multiple business units. Managed IT asset lifecycle activities including allocation, recovery, tracking, and inventory management. Performed asset reconciliation and inventory audits to maintain asset accuracy. Managed incidents, service requests, and changes through ServiceNow. Supported Windows 10 to Windows 11 migration project involving 2500+ endpoints. Administered Active Directory user accounts and access requests. Maintained SLA compliance above 98%.

Desktop Support Specialist at VDA Infosolutions Pvt.Ltd., Jul 2018 - Mar 2022 · 3 yrs 9 mos, Noida, Uttar Pradesh, India, • Provided L1/L2 desktop and application support for enterprise users ensuring high system availability and user productivity. • Installed, configured, and maintained desktops, laptops, printers, and peripheral devices across corporate environments. • Performed OS installation, software deployment, patch updates, and system configuration as per organizational standards. • Delivered remote troubleshooting support using enterprise tools such as RDP, TeamViewer, and VNC for quick incident resolution. • Managed user onboarding/offboarding activities including system setup, account configuration, and access provisioning. • Supported Microsoft Windows environments (Windows 7/8/10) including performance tuning and issue diagnostics. • Handled network connectivity troubleshooting including LAN, TCP/IP configuration, and IP-related issues. • Maintained IT asset lifecycle management including asset allocation, tracking, tagging, and audit compliance. • Coordinated with infrastructure and network teams for escalation handling and problem resolution. • Ensured SLA adherence while managing incidents, service requests, and end-user support activities. • Provided onsite technical support maintaining high customer satisfaction and minimal downtime.

Senior Desktop Engineer at VDA Info Solution Pvt. Ltd., Jul 2018 - Mar 2022 · 3 yrs 9 mos, • Managed enterprise asset inventory tracking and reconciliation. • Conducted periodic asset audits achieving 95%+ accuracy. • Provided desktop, application, and endpoint support. • Coordinated onboarding/offboarding hardware provisioning. • Maintained lifecycle documentation and asset database.

Education

Bachelor's degree, BCA, Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

BCA, Computer Engineering, Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal